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Empire Nissan of Bay Ridge
Brooklyn, NY
1,185 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,185 Reviews of Empire Nissan of Bay Ridge
June 24, 2015
Upsold for nothing I drove in 11/13/2014 7:45a to my scheduled appointment to fix a low tire pressure sensor which was steady on. Most know either resetting the TPMS (ti I drove in 11/13/2014 7:45a to my scheduled appointment to fix a low tire pressure sensor which was steady on. Most know either resetting the TPMS (tire pressure monitoring system) then replacing the sensors whose batteries die each 5-10 years. I asked the representative Kevin Guo both how long & what estimated costs there were but he dodged any answers. Later at 1p, he called with a heavy concerned tone of voice saying I'd need $1200 in repairs of which only $200 were to address the sensor. He claimed brake pads were entirely gone. I authorized $800 of repairs in 3 areas. I returned at 6p to pickup the car & asked for the allegedly worn down pads but Kevin claimed they were in the trash. I drove home & 2 miles later, the low tire pressure light came back on. Kevin eagerly upsold but didn't fix my original issue. I called his boss Rob months later to report Kevin. Rob offered to look again at my issue for free but their poor service in increasing profits plus how payments are for upsold repairs not exams made me refuse the offer. I went to another Nissan dealership months later to confirm Bay Ridge Nissan mis-handled my issue & did poor & unnecessary work by replacing pads while neither noting nor replacing rusted rotors which then pitted the pads thus forcing both to be replaced soon thereafter for $300. Maddening. More
by richardc020
Employees Worked With
Kevin Guo
June 22, 2015
Excellent Sales Staff This was a pleasure dealing with the Sales Staff, they explain everything. Felt very good dealing with and honest sales department. I will recommend This was a pleasure dealing with the Sales Staff, they explain everything. Felt very good dealing with and honest sales department. I will recommend any one buying or leasing a car go to Bay Ridge Nissan More
by Robert
Employees Worked With
Sales Person Samantho Siew
June 08, 2015
Salesman Lack of Info / Terrible Accting Department The salesman I dealt with had very general statements regarding the inspections and tests taken on the used vehicle I was looking into buying. I felt The salesman I dealt with had very general statements regarding the inspections and tests taken on the used vehicle I was looking into buying. I felt as though buying a used car warranted even more questions, but I was still met with answers like "don't worry, we do a good inspection," or "they inspect everything" or "I'm not so sure, I'll have to check on that, but don't worry." I have very specific questions about tires, breaks, and suspension. Furthermore, to show my interest in a car, I even offered to place a deposit down. The day I offered my deposit, the money was within drawn from my account. Now 9 days after requesting my refund be returned, I was told by accounting that it will 10-14 days and "we're doing our best to get your money back as quickly as possible." I responded with "the money was taken the same day, nor did anyone tell me it would take 3 weeks to have the deposit refunded" and accounting's response was "well sir, we deal with thousands of dollars here, more than what you put down." I'm sorry, but since when did a dollar become less than a dollar? More
by youngcarsearcher
Employees Worked With
Accounting and Sales
June 06, 2015
Stay away dear brothers and sisters . Recently I bought a used Chevy equinox 2014 from nissan bay ridge dealer .the sales person(recardo) was helpful and very nice . However,the price un Recently I bought a used Chevy equinox 2014 from nissan bay ridge dealer .the sales person(recardo) was helpful and very nice . However,the price unbelievable. The car was 20000 . With financing they charged me 43000.I could not believe I have done a such stupid thing like that . Im really stupid .now I have the deal with my stupidity . As a advice stay away .this is my number if you need to ask me 347 613 7667 More
by Mohammed
Employees Worked With
Ricardo Priestley
May 16, 2015
Buyer's beware We all know car dealership can be shady but I believe this one behave more like a used car dealership shady. I went for a lease on the 2015 pathf We all know car dealership can be shady but I believe this one behave more like a used car dealership shady. I went for a lease on the 2015 pathfinder which Nissan USA publish the amount on its website black and white. The finance manager first overcharge me by 800+, when I question the math, he brought it amount down by 600 (magically). I continue to question the overage but no answer. Since we already paid the 2,500 deposit, we got the car. We will make a inquiry with Nissan Finance and make a compliant with the Better Business Bureau. Service is slow, I believe the place is very busy. The owner owns more than 30 dealerships so management can be an issue. So buyer's beware. More
by 123456
Employees Worked With
Mike Sciangula
May 03, 2015
Happy customer. I was very satisfied with my experience leasing cars from the Bay Ridge Nissan. I am a repeat customer. The One Price is the best. I was very satisfied with my experience leasing cars from the Bay Ridge Nissan. I am a repeat customer. The One Price is the best. More
by allahdadkhan
Employees Worked With
Arsalan
May 02, 2015
Hassle free lease Walking in looking to lease an Altima sl. David N. was my salesperson and was very helpful in answering my questions and getting things moving for me. Walking in looking to lease an Altima sl. David N. was my salesperson and was very helpful in answering my questions and getting things moving for me. Once we settled on a car, I was introduce the Mike (finance guy) and he was very accommodating. Great service from both of these guys. A++++ More
by Anthonybkny
Employees Worked With
Mike Sciangula
April 30, 2015
Great Service and a Good Deal. The dealership was very helpful in helping me purchase the car I wanted at a good price. Steve Woodhouse was very knowledgeable about the 2015 Sentra The dealership was very helpful in helping me purchase the car I wanted at a good price. Steve Woodhouse was very knowledgeable about the 2015 Sentra SV. Steve W. And the management team also helped with my out of state registration and title. I would recommend them to a friend and I would buy my next vehicle with them More
by Hector C.
Employees Worked With
Denisse Abreu, Steve Woodhouse
April 23, 2015
YUCK!!! I was looking over other reviews and wish that I too, had good things to say but I don't. I am still waiting for my deposit money to be refunded ba I was looking over other reviews and wish that I too, had good things to say but I don't. I am still waiting for my deposit money to be refunded back to my bank account. When signing for the deposit transaction, I was told if I didn't buy a car from Bayridge Nissan, I would have a refund in about 10 business days. It's now over a month. Called more than 7 times about it, just get the run around from everyone at Bayridge Nissan. Who in this day and age, has the time or the ability to wait for their money back? Bills need to be paid and they just don't care because I didn't choose them for my car purchase. Messed up any way you slice it. More
by AHINSHA
Employees Worked With
Steve Woodhouse
April 23, 2015
Easy and hassle free experience to buy new car ! I really don’t know why ppl are complaining. We just bought new 2015 Murano with BayRigdeNissan (this was our 3rd Nissan dealer we saw) and it was the I really don’t know why ppl are complaining. We just bought new 2015 Murano with BayRigdeNissan (this was our 3rd Nissan dealer we saw) and it was the most pleasant talk/purchase ever. No hassle, no back and forward with the price. We came on Sunday – busy day but we didn't wait long for the sale person. We knew what we want, how much we want to spend and how much we could get for our car as a trade-in. If you do your homework – no one will screw you. DO YOUR HOMEWORK!!! Sales person Jose and financial manager Barry were very honest and very professional. No push to buy extras etc. On Tuesday we left with our new car after couple of hours of paper work: financials, insurance, dmv etc. I don’t know about used cars sale method but for brand new…this is the place to go. And ask for Jose – he is young but has passion for cars, knowledge and he has very nice personality. More
by Mirek S
Employees Worked With
Barry Rozell, Jose Narvaez
