Empire Nissan of Hillside

Habla Español atencion rápido servicing de inspection cosas necesita el carro gratis Confiable los cambios necesarios porque enviar video cosas necesita el carro gratis Confiable los cambios necesarios porque enviar video More

Excellent service. Very thorough and professional. Courteous, helpful and trustworthy. Showed me what needed to be fixed and did it in a timely manner Very thorough and professional. Courteous, helpful and trustworthy. Showed me what needed to be fixed and did it in a timely manner More

I love how they take care the customers very well and the service always fantastic on time. service always fantastic on time. More

Great service. I always feel welcomed and understood when I bring my car in. I feel that I’m getting value for my money along with trust. Extremely important to me. I always feel welcomed and understood when I bring my car in. I feel that I’m getting value for my money along with trust. Extremely important to me. Customer for life at this point. More

Service was fast and efficient. Everything was explained accordingly. Satisfied with work done from Nissan. I will recommend. Everything was explained accordingly. Satisfied with work done from Nissan. I will recommend. More

You guys doing a job I will bring my car back for service definitely again definitely again More

The dealership is clean and friendly. No complaints from my experience. Great customer service when I'm there. No complaints from my experience. Great customer service when I'm there. More

This was by far the worst experience I’ve ever had servicing my vehicle. I was completely ripped off by the associate and its supervisor by their disturbing tactics. I went in one week when my hood wo servicing my vehicle. I was completely ripped off by the associate and its supervisor by their disturbing tactics. I went in one week when my hood wouldn’t open and I needed an oil change. I was told by a jiffy lube manager to visit a dealership because it was more likely they would have the parts. When I arrived at my appointment in this dealership, they said they can replace the latch in order to open my hood and complete an oil change. I sat in the lobby for two hours. When she called me back, she said “we can open the hood and change the latch but we don’t have enough time” (what were you doing with those two hours then?) But nonetheless I return the following week, and get an estimate of ~$420. I figure since they’re putting in a new part (the latch), doing the oil change +labor, $420 is still high but isn’t terrible. I wait over 2 hours, once again, to be told the latch isn’t the issue. They tell me the cable is the issue, and that I can purchase the cable and have either them put it in, or another technician elsewhere. I think, “no problem” but since they got the hood open anyways, I tell them just go ahead with the oil change, since I was now overdue, and I’ll worry about the parts later/in another appointment since I was short on time. They say okay, they did, and to wait 20 more minutes. Nearly 40 minutes later I’m told I’m all set. I get to the front and my total is $420. I ask why, since they were only able to successfully do the oil change and not fix the hood. A breakdown: the oil change was $71 and the labor was $314.. for two. hours. An absolute scam. The woman then proceeds to tell me “they’re also able to open and close the hood now so you might not have any problems in the future but we can’t guarantee”. Great, so I spent 2 days, 5 hours of my life and over $400 for an OIL CHANGE. I panicked and paid, considering I am a young woman with limited knowledge of cars, I had never had an issue with mine, and I was alone. I had never been taken advantage of before with my car, so I called a trusted mechanic and family member with more knowledge of this work to only have my suspicions confirmed: I was entirely ripped off. The bait-and-switch of implying that for $420 my car would have a new part and no problems on the future, then charging me the same and only telling me you completed an oil change and cannot guarantee the problem will not persist, is the biggest and most disappointing scam I have ever experienced. I have always had positive experiences with my car, until I came here. Save your money and STAY FAR AWAY. FROM HERE. More

I liked that nobody tried to play games with me concerning the price or anything else. concerning the price or anything else. More

Appointment was scheduled to be told they don’t have the parts after coming in. parts after coming in. More