Back

Empire Nissan of Hillside - Service Center

Hillside, NJ

4.3
2,480 Reviews

2,480 Reviews of Empire Nissan of Hillside - Service Center

Sort by
January 09, 2024

El servicio es muy bueno gracias espero que siempre sea así cada vez que estemos en un Nissan More

by JAVIS.6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

Empire Nissan of Hillside responded

¡Gracias por tus comentarios positivos! Esperamos que continúe utilizando nuestros servicios y nos recomiende a sus familiares y amigos. Le deseamos un lindo dia!

November 27, 2023

Excellent customer service! Keep up the good work!! They fixed my concerns the first time around with no hassles. They are super friendly and definitely will come again! More

by JUDYLAND0208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose
Nov 28, 2023 -

Empire Nissan of Hillside responded

Thank you for sharing your positive experience with us. We are so glad that our team could get your automotive needs swiftly resolved. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 08, 2023

Isaiah was great! Very helpful and very knowledgeable. He always takes care of my vehicle needs! More

by DNicolette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Empire Nissan of Hillside responded

DNicolette, We are grateful for you leaving Isaiah this positive review! We are glad to hear that Isaiah took great care of you and your automotive needs. We are pleased to know that he was very helpful and knowledgeable. We are honored by your repeat business with us here at Empire Nissan of Hillside. We look forward to continue serving you and your future automotive needs for many years to come.

November 02, 2023

Sasha Ordonez, was courteous, informative, as well as, helpful with my vehicle. Everything was explained. More

by Mrs. Vee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Empire Nissan of Hillside responded

Mrs. Vee, Thank you for leaving Sasha this wonderful review! We are happy to hear that Sasha was both kind and informative. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

October 05, 2023

If I could give zero stars I would. I went here for a regular oil change, multi-point inspection, and to screw back the cover/shield underneath my vehicle that protects my parts. Every More

by mgmvp2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaiah Groomes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2023 -

Empire Nissan of Hillside responded

Thank you for sharing your feedback with us. We are truly sorry to hear about your recent experience with our dealership's service department, and we apologize for the inconvenience and frustration you've encountered. The issues you've raised regarding the repeated difficulty in ensuring that your vehicle is returned to you in the same condition it was turned in are concerning. This does not align with our commitment to delivering quality service to our customers. If you would like to discuss further please contact our Service Manager Jose Landaverde at (973)969-3384 or jlandaverde@eagny.com at your earliest convenience. Thank you and have a great day!

September 23, 2023

This dealer can not fix "Check Engine," sign for my Nissan 2023 Frontier Pick up. within 7000 miles, Check Engine sign came on, shows poor Nissan vehicle. This Dealer don't have required loaner vehicl More

by Jiten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ahmed Elbahbouhi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Navarro
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Empire Nissan of Hillside responded

Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced with your 2023 Nissan Frontier and the check engine light issue you've encountered. We understand how frustrating it can be when your vehicle requires frequent attention. We would like to speak with you on your review. Please contact our General Manager Mike Delacruz at (973)969-3384 or mdelacruz@eagny.com at your earliest convenience. Thank you and have a great day!

September 16, 2023

Great service and friendly advisor would come again for future services. Made me fell great about my knee car. More

by RAMOSADRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 14, 2023

My representative was great helpful inform of information I wasn’t aware off She was aswesome ( Sasha) More

by DANIARODRIGUEZ0215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sasha Ordonez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 13, 2023

The service was excellent and the staff was very courteous, helpful and professional. The experience was wonderful. Sincerely, Ronald Hutchinson. More

by RONHHUTCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Groomes
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2023

I didn't have to wait very long. They were very nice from the door More

by COOLIE1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Granados
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elio Ramos