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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,626 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,626 Reviews of Empire Nissan of Hillside - Service Center
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March 25, 2019
Waste of a morning I scheduled my car for an oil change on Saturday, I got to the dealership on time, the person who helped me informed me that my vehicle needed to have I scheduled my car for an oil change on Saturday, I got to the dealership on time, the person who helped me informed me that my vehicle needed to have the 30,000 mile service but the price he quoted was ridiculously high. I told the person that it was too high and he offered to lower it 20 dollars, I also asked this person if I could use 150 reward credit for service I received over my email, he said I had to speak to the manager and that I had to pay for oil change because even though I was a member of free oil change service I had to do certain milage service on my vehicle, I told the person that they should have told me that when I scheduled the service because I can't afford it right now. I asked the person if they could help me out and he said no. I decided to not have my oil change done with Nissan and got it done elsewhere. I wasted my whole morning at Nissan's service center for nothing. More
by Joncito373
Verified CustomerEmployees Worked With
Nick Roberts
March 25, 2019
Finally I was in and out in a little less than an hour and for an oil change AND for my 20k service. I am usually in this location for an oil change alone for I was in and out in a little less than an hour and for an oil change AND for my 20k service. I am usually in this location for an oil change alone for over an hour and this time I got an extra service and it was done in a reasonable amount of time. Also, the service advisor Dana was superb. She was friendly and had great manners and was helpful. If my future oil change appointments continue like this I won’t complain. More
by Ghazach
Employees Worked With
Dana Sisakova
March 22, 2019
Problem Solved Howard Newman did well in rectifying the problem. He made sure to it that they kept their word about us being compensated for Uber charges. My husband Howard Newman did well in rectifying the problem. He made sure to it that they kept their word about us being compensated for Uber charges. My husband and I hope in the future that the service team makes the necessary improvements in their customer service. More
by KIMBERLYN8201
Employees Worked With
Howard Newman
March 19, 2019
They broke my back hatch strip, also tried to over charge They tried to over charge me for my hatch button that was broken, they broke the chrome strip above the back hatch button, more. P They tried to over charge me for my hatch button that was broken, they broke the chrome strip above the back hatch button, more. P More
by ABDUL.MUHAMMAD63
Employees Worked With
Nicole Troncoso
March 19, 2019
Very unprofessional Found my car with black stains on the passenger seat and also around the gear knob. Now I have to go give my car a shampoo. Would recommend this deale Found my car with black stains on the passenger seat and also around the gear knob. Now I have to go give my car a shampoo. Would recommend this dealer to anyone. More
by Carguy, A23
Employees Worked With
Christopher granados
March 18, 2019
Great ! Courteous and professional crew as always !! We would highly recommend Nissan. We've bought several cars over the years and we have never been disappo Courteous and professional crew as always !! We would highly recommend Nissan. We've bought several cars over the years and we have never been disappointed. More
by cindyloume
Employees Worked With
Rich Padilla
March 18, 2019
Great The aervice was excellent and very professional. The timing was fast and i would recommend this nissan to everybody. I look forward to doing busin The aervice was excellent and very professional. The timing was fast and i would recommend this nissan to everybody. I look forward to doing business with rhem in the future. More
by SCORPIO4747
March 18, 2019
Worst Nissan Visit Ever First I will start with the fact that This place constantly emails me and calls me for different services. The one time I actually need something fixe First I will start with the fact that This place constantly emails me and calls me for different services. The one time I actually need something fixed (my cigarette smoker fuse), I was told that I would have to pay $300 just to get the car looked at. Once I told the lady on the phone I will go somewhere else, she was quick to say “he’ll do it for $70.” The next morning I get another call from someone else confirming my appointment and I asked him am I still only paying $70 and he said yes!!! When I get to Nissan, I was greeted by a nice young man so I thought this was going to be a good trip... wrong! I waited TWO HOURSSSS until finally my “consultant” took me to his little office. Come to find out, he said that something in my car “may have been” wet and caused a shortage in the fuse which would be $225. gtfoh . There was no communication AT ALL! The workers had head phones in just dilly dallying around! I will never EVER recommend ANYONE to go here! This place is beyond the WORST NISSAN EVER! More
by Kaytay
Employees Worked With
Issiah or Issac, I don’t remember
March 18, 2019
Good customer service The workers where Communication with me all the way, I feel like I was part of the team. They listened and ask questions after I was done. The workers where Communication with me all the way, I feel like I was part of the team. They listened and ask questions after I was done. More
by OMOYPRECIOUS
Employees Worked With
Other Employees :
Carlos Freitas, Omar Howard, Dave Thomas, Nathanial Jackson, Luis Bolanos, Raul Piaz, Shawaan White, Jake (Jacob) Tapia
March 16, 2019
Recall It was fast experience I didn’t wait long they gave me a ride there an back most important they stay connected to me an made sure I knew what was goin It was fast experience I didn’t wait long they gave me a ride there an back most important they stay connected to me an made sure I knew what was going on More
by Jean
Employees Worked With
Rich Padilla, Dave Thomas, Nathanial Jackson, Dana Sisakova, Luis Bolanos, Raul Piaz, Karla Marquinez
