Empire Pre-Owned Superstore

Absolute trash. They sold me a vehicle with serious problems, ignored my complaints, provided conflicting paperwork, and repeatedly claimed it was fine. Another Ford They sold me a vehicle with serious problems, ignored my complaints, provided conflicting paperwork, and repeatedly claimed it was fine. Another Ford dealership later declared it unsafe to driveq. Empire takes your money, avoids responsibility, and treats customers like garbage. Stay far away. More

work done was exceptional, people that work there were very kind, helpful and professional. Wendell, was my go to guy and was all of the above. very kind, helpful and professional. Wendell, was my go to guy and was all of the above. More

⭐⭐⭐⭐⭐ I honestly can’t say enough good things about my experience at Empire Hyundai, especially because of Sam. Buying a car can be such a stressful and overwhelming experience, but Sam made the entire pr experience at Empire Hyundai, especially because of Sam. Buying a car can be such a stressful and overwhelming experience, but Sam made the entire process feel comfortable, welcoming, and genuinely special. From the moment I walked in, Sam treated me with kindness, patience, and respect. She listened to what I needed, answered every question I had, and never made me feel pressured or rushed. She truly took the time to make sure I was happy and comfortable with my decision. I’m so grateful for the time, effort, and genuine care Sam put into helping me get my car. It’s not every day you come across someone who makes you feel like more than just another customer. Sam went above and beyond, and I truly appreciate her for that. If you’re looking for a vehicle, I highly recommend Empire Hyundai and asking for Sam. I walked in looking for a car and walked out feeling like I was treated with genuine care. Thank you, Sam, for making this experience one I’ll always remember! ❤️🚗 More

It is nice to be able to get maintenance services done at the same place that I bought my vehicle. Only positive things to say about it, especially a very competitive cost. the same place that I bought my vehicle. Only positive things to say about it, especially a very competitive cost. More

Had an excellent experience at Empire. They worked with me with my financing and my situation, also got me in a vehicle that was best for my needs and fit my financing perfectly. The sal They worked with me with my financing and my situation, also got me in a vehicle that was best for my needs and fit my financing perfectly. The salesman, Alex Caban, worked hard for me and I appreciate it. Thank you for great service! More

WORST EXPERIENCE EVER. Dennis, Jay and Eric are useless. Will never buy anything from Empire ever again. Ben in Fall River messed up all the paperwork. I gave my deposit of Dennis, Jay and Eric are useless. Will never buy anything from Empire ever again. Ben in Fall River messed up all the paperwork. I gave my deposit of $500 and didn’t get the vehicle for 3 months: and come to find out I was driving an unregistered vehicle due to Empires negligence. I could go on and on, never again. Bad reviews are incoming along with letters More

Horrible experience. The dealership lied, failed to fix my brakes after a month, hid an oil leak, and made excuses once the warranty expired. The manager was unprofession The dealership lied, failed to fix my brakes after a month, hid an oil leak, and made excuses once the warranty expired. The manager was unprofessional and even disrespected the salesman who sold me the car. I took the car to the Fall River main store after 6 weeks, and they fixed the brake issue in just two days, proving the problem could have been repaired all along. The issue wasn't the company it was this dealership. I would not recommend buying a vehicle from this location and I hope they move Dennis to the fall river store More

Always on point with service and vehicle buying. Always courteous, friendly, service is top notch Always courteous, friendly, service is top notch More

Everyone is friendly, very helpful. Love my truck. They fixed any issues that came up from it being a used vehicle Love my truck. They fixed any issues that came up from it being a used vehicle More

Excellent experience! The staff was professional, honest, and very helpful throughout the entire process. They answered all my questions, made everything easy, and treated The staff was professional, honest, and very helpful throughout the entire process. They answered all my questions, made everything easy, and treated me with respect. I’m very happy with my purchase and would definitely recommend this dealership to anyone looking for a vehicle. Thank you for the great service! More