Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Pre-Owned Superstore
Swansea, MA
135 Reviews
We here at Empire Pre-Owned Superstore we pride ourselves on delivering the best customer service and dealership experience. We understand that purchasing a vehicle is a BIG decision. That is why here at Empire Pre-Owned Superstore we make sure that you drive off our lot completely satisfied, with the vehicle that is NEW TO YOU! We look forward to having you be a part of our family.
With over 30 years experience in the Automotive Industry, Rick Torres' most important concern for his customers is that they are 100% satisfied with there buying experience. He makes sure that his staff will go the extra mile to make his customers family. We offer for sale the best inventory with over 300 used cars, trucks, SUVs, or vans to choose from! With our commitment to excellence and vast automotive expertise, it's clear that you've found the perfect place to test drive, finance and service your car, in all of New England!
We invite you to stop by our showroom to get a feel for our current inventory and arrange for a test drive in your dream vehicle and most importantly become part of our Family!
The next step in the process is helping you finance your Pre-Owned vehicle of your choice. We know it sounds intimidating but that's never the case when you a buy car from us. Our Auto Finance team will crunch the numbers to ensure that you enjoy a budget-friendly price on your next vehicle. We offer GUARANTEED financing here at Empire Pre-Owned Superstore. No matter your credit, we will get you Financed here!
30 plus years and two generations later Empire Pre-Owned Superstore continues to grow.
If you're ready to learn more about how easy it is to buy from us, simply stop by Empire Pre-Owned Superstore at our showroom in SWANSEA, MA where we always look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 135 reviews
September 25, 2018
Great Service Despite being relatively new, Evan was very helpful and knowledgeable of the car. Any information he didn’t have, he found promptly, and was the embod Despite being relatively new, Evan was very helpful and knowledgeable of the car. Any information he didn’t have, he found promptly, and was the embodiment professionalism while still being freindly and inviting. I had a great experience at Empire Auto of Swansea and will definitely be back for my future car needs. More
by Goggles7669
Employees Worked With
Evan Riley
Helpful September 08, 2018
First time buyer My first time buying a car that isn't more then 10 years old.. and Tim made sure I had a good experience.. thank you My first time buying a car that isn't more then 10 years old.. and Tim made sure I had a good experience.. thank you More
by Ichiayalai
Employees Worked With
Tim Gremour
September 04, 2018
Make sure they have correct title before signing Sales process went smooth as well as the financing. All down hill from there. Purchased vehicle on a Thursday. Monday received call stating couldn't Sales process went smooth as well as the financing. All down hill from there. Purchased vehicle on a Thursday. Monday received call stating couldn't register for me as there was a problem with the title. Well ok, we will take our trade in back until everything is fixed. Can't do that, they already sent it to auction. Wait 2 weeks to get a phone call stating they got title in. Go sign title, they say another 3-4 days before it will be registered. This is where i get really mad. Keep in mind I am paying insurance and a car note for a vehicle I can't drive. Evan and Chrissy mention speaking to manage, Bryce multiple times during this ordeal. At no point does the manager ever speak to me or apologize for what has happened. Finally get car, never detailed it or got sticker for me. Of course, they gave me a voucher to go get my own sticker and said I can drop off car to get detailed. That's great but yet again, another inconvenience for me to drop off my car, get a ride to work and then back to pick up my car. More
by Carmom 2018
Employees Worked With
Bryce Sewall, Evan Riley, Chrissy Barboza
August 31, 2018
Great sales person and professional dealership Evan Riley made a great job. Good listener and professional. He got the car appraised, presented options and introduced us to finance people. Nice fut Evan Riley made a great job. Good listener and professional. He got the car appraised, presented options and introduced us to finance people. Nice future he has ! More
by Timmy
Employees Worked With
Steven, Michelle Arruda, Evan Riley
August 21, 2018
Pleasant experience Tim was very helpful and knowledgable. Was always concerned that I was having a great experience buying my vehicle. This is my second vehicle from the Tim was very helpful and knowledgable. Was always concerned that I was having a great experience buying my vehicle. This is my second vehicle from the empire group and won't be my last! Thanks again Tim Gremour! More
by Chag
Employees Worked With
Paul McCarthy, Tim Gremour, Bryce Sewall, Chrissy Barboza
