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Empire Pre-Owned Superstore - Service Center

Swansea, MA

4.0
97 Reviews

97 Reviews of Empire Pre-Owned Superstore - Service Center

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August 26, 2025

Everyone at the dealership was courteous and very helpful, and helped us get the best deal we could for the car. The salesperson Donna was so nice and made the transaction as easy as possible. I woul More

by brib12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Botelho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2025

Overall I would never leave a rating because I'm not that kind of person but this was the worst experience I had with buying a car I would not recommend this dealership at all from my salesperson to the gene More

by jayliciaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dez and general manager
August 23, 2025

Awesome customer relations. Felt very comfortable and secure that they would handle all my needs. More

by hallhelene94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Pimental
August 10, 2025

Kim in the service area did an outstanding job and helping me to solve my problem and expedite the solution. She’s extremely accommodating and friendly and even followed up after to make sure everythi More

by kmac1518
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2025

Chelsea was very nice and worked with us very well. Great service and very welcoming. More

by tylerd.hoschek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scotty Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chelsea Waters
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 25, 2025

This was my first visit to the Service Center after the purchase of my 2022 Mazda CX-5. It was very professional and prompt. They worked well as a team. More

by notz55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember names
June 21, 2025

Dealer did some work to make the car ready for sale, but didn't check for open recalls. Be sure to do your own research before buying. More

by MTRINGS92
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Ciolli
June 20, 2025

I am very happy to do business because we are received with a lot of love. More

by dieuner charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kasey Mathias
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Robinson
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 16, 2025

The vendor's service is very good, just the deal was not accomplished 100%, they tried to repair a door panel the job wasn't good, the deal was change all the damaged parts. More

by Alejandro Ramos
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Amaral
June 11, 2025

Phenomenal customer service. Always doing their best to make the customer happy. Very satisfied with my experience! Thank you empire. More

by ashley.amaral620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scotty Pimentel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly Lexner
1
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