Empire Toyota of Huntington

Great service as always Same as the title. We are never disappointed with the service side of things. Everyone just goes above and beyond every time. We drive out from Howard Same as the title. We are never disappointed with the service side of things. Everyone just goes above and beyond every time. We drive out from Howard Beach for all of our needs. Great job to all!! More

I couldn’t be happier, the staff is very nice and accommodating. I had a few people help me throughout the whole process and it was throughly a wonderful experience. accommodating. I had a few people help me throughout the whole process and it was throughly a wonderful experience. More

Not satisfied We have been loyal Toyota customers for decades, so although we are highly satisfied with Toyota vehicles, we were extremely disappointed in the atten We have been loyal Toyota customers for decades, so although we are highly satisfied with Toyota vehicles, we were extremely disappointed in the attention we received from Toyota of Huntington when we purchased a Toyota Prius a few weeks ago. We were willing to put up with some disruption in a temporary location while a new location was being built, but given that we had very clear ideas about what we wanted to test drive and purchase (and made it known to staff), the amount of time we spent waiting for cars to be delivered from one location to another was unacceptable. A clear example is when we wanted to take possession of the Prius we were about to purchase. The car had arrived from another location the afternoon before ,and, in fact, our salesman wanted us to come that very afternoon to finalize the purchase. We indicated that we would be able to come to the dealership the next day at 3:30 pm. The car was not there waiting for us. Instead, it took more than an hour to have the car detailed, so we could drive it out the door at approximately 6:00 pm. Other issues we have with Toyota and not specifically the dealership are: Apparently, it’s standard procedure to learn about further additions to the bottom-line price after the deal is made. Thus, we learned about various warranty add-ons when we already had prepared a cashier’s check for our purchase. We also did not appreciate Toyota’s blurry descriptions of the different models and what is and is not included on each one. The words for the car details are incomprehensible to any person who does not read Car and Driver religiously (e.g., what is a cargo area tonneau cover, blind spot monitor, parking assist, or adaptive front-lighting system with auto-leveling headlights?). We were not given an easy way to make comparisons among models, although I was able to find something online that was very helpful. The color examples in a brochure bore little resemblance to the actual colors of the car. We had to go to considerable trouble ourselves to find a car at another dealership with the color we were considering. We never did get instruction on all of the buttons, icons, and displays in our new car. We still do not know how to access various music or information stations. We still do not know whether we can use Sirius XM or an Android device. An hour of instruction from a knowledgeable Toyota person would have been far more useful than getting a salespitch about extended warranties. If such a tutorial from a person were available, we would not go to Toyota of Huntington to take it. After it took 2 ½ hours to get our car when we arrived with full payment in hand, we never want to set foot into Toyota of Huntington again. More

Great customer service The gentleman who handled my service was extremely accommodating. He did all he could to ensure satisfaction. Nothing short of professional perfecti The gentleman who handled my service was extremely accommodating. He did all he could to ensure satisfaction. Nothing short of professional perfection, truly one of the good guys. More

AWESOME EXPERIENCE! WOW!!! I don't have enough words to describe how impressed I am with Toyota of Huntington. You are treated with kindness, spoken to like an intelligen WOW!!! I don't have enough words to describe how impressed I am with Toyota of Huntington. You are treated with kindness, spoken to like an intelligent person, and they go above and beyond to make sure every detail is the way you want without putting on pressure tactics. A huge thank you to Yoelis Fernandez and Keith Drago. Your level of professionalism sets the bar high for others to follow! Oh, and I LOVE my Tacoma!!! :) More

Great service, neat and clean space, very friendly and competent staff. Easy to make appointments and on time service. Highly recommend for all Toyota needs. competent staff. Easy to make appointments and on time service. Highly recommend for all Toyota needs. More

Got 3rd car from Toyota Of Huntington today. The most honest and professional team out there. Anthony Cruz and Jason Jin were super! Highly recommend! honest and professional team out there. Anthony Cruz and Jason Jin were super! Highly recommend! More

Toyota of Huntington is the best! I've been a customer of Toyota Huntington for many years. I continue to do business with them because they are always professional, respectful and kn I've been a customer of Toyota Huntington for many years. I continue to do business with them because they are always professional, respectful and knowledgeable. They keep you informed at all times and will ask before they perform any services. Their facility is big, clean and comfortable. They make having your cars serviced a pleasant one. I've dealt with many of the employees, Kelly, Juan, Gus and more and each and everyone of them are all great!!! More

I took my car in for inspection, oil change and tire rotation. Juan personally took care of the details. I was in and out within an hour. I often request for him because he knows my needs before I ask rotation. Juan personally took care of the details. I was in and out within an hour. I often request for him because he knows my needs before I ask. Thank you for a great service. More

Excellent. I worked with Carmen Reyes and she was amazing. She was extremely knowledgeable and very professional. She answered all my questions and added her own I worked with Carmen Reyes and she was amazing. She was extremely knowledgeable and very professional. She answered all my questions and added her own expertise when necessary. She is a real asset to the dealership. More