Empire Toyota of Huntington

My Prius is now 10 years old, and I have been bringing it to Huntington Toyota ever since I purchased it. Since it is a hybrid, I want to feel secure in the knowledge that whoever is working on it is compete to Huntington Toyota ever since I purchased it. Since it is a hybrid, I want to feel secure in the knowledge that whoever is working on it is competent to deal with a combination electric/gasoline engine. Over the years, I have come to develop a relationship of trust and integrity in Juan Vargas. He has always taken the time to explain the need for any repairs made to my vehicle, and has always delivered both good and bad news in that regard with the utmost transparency. This time around, I learned the unfortunate news that what I was anticipating having been caused by a blown fuse, was actually the failure of the multi functional display unit in the car. The cost to replace the device was quoted at $7000 for a new one, or about $2100 for a rebuilt one. To say that I was in shock, would be putting it mildly. I told Juan that I would need to take a little time to figure out how to proceed. After doing quite a bit of research about the MFD and what it does on the Internet, I returned to seek Juan's advice, since, given the age of my car, I was unsure that I should keep the car. He patiently batted around the alternatives with me, and in the end, I decided to go forward with the repair. The next step was how in the world I was going to afford this unexpected expense. Once again, Juan rose to the occasion by offering to help me enroll in a special credit card offered by Toyota whereby I could spread the payments out over six months, interest free, so long as they were made in a timely fashion. Lastly, I was provided with a courtesy car for the duration of the repair. Upon notification from Juan that my car was ready for pick up, I was informed that I was to receive a little surprise. When I arrived, the "little" surprise turned out to be that the MFD, which accounted for the major portion of the expense, was comped by Toyota, and that I would just be responsible for the labor charges, which totaled $315. Juan had intervened on my behalf, advising Toyota of my loyalty as a customer, and was able to negotiate what felt like nothing less than a miracle! My personal profile is that I am a single woman who was forced into an unplanned for retirement this past year due to health matters that encompassed two month-long hospitalizations, and a couple of surgeries. My medical expenditures alone had exceeded half of my annual income. Many well-intentioned friends have advised me over the years that servicing your car at the dealership is always more expensive. Hopefully, this account of my experience at Huntington Toyota, and, more specifically, with your remarkable employee, Juan Vargas, illustrates how very erroneous that concept can be. I simply cannot express the depth of my appreciation for the treatment that I just received. Sincerely, Gerri Ryan More

Great experience. No selling pressure. Informed sales rep Was interested in leasing a vehicle. The sales rep was very patient. Walked us through the whole process . (I also did my own research prior) No selli Was interested in leasing a vehicle. The sales rep was very patient. Walked us through the whole process . (I also did my own research prior) No selling pressure was applied at all. Even in the ‘box’ [financial office] we felt at ease and anything not understood was explained. Would recommend this dealer if buying or leasing! More

Out of all the different brands we visited in the past 2 days, Cesar was the most pleasant, friendly, fun salesperson we have dealt with. He is a great guy and great asset to Toyota of Huntington! Joe and days, Cesar was the most pleasant, friendly, fun salesperson we have dealt with. He is a great guy and great asset to Toyota of Huntington! Joe and Crystelle More

Kendell was amazing! He made everything so easy and smooth for me! He was so polite and not pushy at all! Every dealership should have a Kendell! smooth for me! He was so polite and not pushy at all! Every dealership should have a Kendell! More

Inspection - New Computerized Key Fob Sonny did an excellent job of taking care of us and our car. He was friendly, helpful, and efficient. The whole experience was a pleasure. Sonny did an excellent job of taking care of us and our car. He was friendly, helpful, and efficient. The whole experience was a pleasure. More

Excellent customer service ! Easy to schedule the appointment . Professional to deal with. Loaner car easily available . Completed service as promised . Highly recommend Juan to family and friends appointment . Professional to deal with. Loaner car easily available . Completed service as promised . Highly recommend Juan to family and friends as a honest and trustworthy service manager. Toyota should be proud of such a professional employee !!! More

Smooth and Easy My Service contact Rob G. was friendly and knowledgible which made the service write-up go quick. New tires, alignment, full service and inspection wa My Service contact Rob G. was friendly and knowledgible which made the service write-up go quick. New tires, alignment, full service and inspection was pretty quick and he was always giving me updates as to the progress. The facility was clean and the coffee and bagels helped! Thank you! More

Car smelled like gasoline Although everyone is very friendly and helpful the car was returned and smelled of gasoline and the steering wheel was dirty and after going cleaned i Although everyone is very friendly and helpful the car was returned and smelled of gasoline and the steering wheel was dirty and after going cleaned it the rag was black. More

Service rob very personable and courteous. we took our rav4 in for an inspection and oil and filter change along with general maintenance. despite long waits we drive to Huntington Toyota as we are very p rav4 in for an inspection and oil and filter change along with general maintenance. despite long waits we drive to Huntington Toyota as we are very pleased with the service and today we were out in record time. More