Empire Toyota of Huntington - Service Center

Brought my new 4Runner in for routine maintenance. Staff was courteous and professional. Very clean and friendly environment. Would highly recommend bring your car there for service was courteous and professional. Very clean and friendly environment. Would highly recommend bring your car there for service More

Chaotic service area, overpriced and oversold servicing, even charge extra for using your credit card. Had to seek out a cashier to pay, unhelpful attitude Bring back the old Stevens Toyota! even charge extra for using your credit card. Had to seek out a cashier to pay, unhelpful attitude Bring back the old Stevens Toyota! More

That was the second time my car was in for service it was also the second time my car went In for service and they returned it to me With No car wash. I was actually looking forward to the car wash. - I bou also the second time my car went In for service and they returned it to me With No car wash. I was actually looking forward to the car wash. - I bought the car from Edwin Anthony and I have to tell you that he wasn’t there to go over my vehicle with me when I picked up my Camry. I was waiting for him to call me and thank me for my business that call never came and then when I tried to email him to ask him questions about the vehicle, I couldn’t get my email to him to go through it says his email is not set up. So if your looking for customer service or a salesperson you feel is there for you during the purchase of your lease during your lease and there for you 3 years from now for your next lease it’s not this guy. He sells you the car and you can’t ever reach him again. More

Rodrigo, Assistant Service Mgr. was very professional & informative. Appreciated ride home & when repair completed the same nice young man came & brought me back to Toyota. informative. Appreciated ride home & when repair completed the same nice young man came & brought me back to Toyota. More

Work done as expected Work was done promptly, with courtesy, and without any attempt to push unnecessary services. My second visit to this facility; I will be back again. Work was done promptly, with courtesy, and without any attempt to push unnecessary services. My second visit to this facility; I will be back again. More

I called for a service recall on Sunday. I was told the person that schedules recalls wasn’t there on Sunday and they would call me the next day. On Monday afternoon I called back after not hearing anythin person that schedules recalls wasn’t there on Sunday and they would call me the next day. On Monday afternoon I called back after not hearing anything and I was told they were busy and would call back. Finally on Tuesday I received a text message to schedule. I scheduled for the next day at 9:30. The recall paperwork said it should take 45 minutes. When I dropped my car off at 9:30 I was told it would take 2 hours. I waited and waited. Finally at 1:30 I called to check on my car after hearing nothing only to be told the one person who could help me was on lunch break. He finally called me around 2 to pick up up my car it was ready. When I went to pick it up there was no one at the reception desk and I wandered around looking for someone to help me for ten minutes before looping back around and finding someone at the reception desk. The communication at this service location is horrible. The next day I noticed a strange sound when reversing. There is a flap of metal hanging from the bottom of my car. It was not like that before going to Toyota. I called and asked if the safety recall involved going under the car and was told no it did not. I explained the problem and was told “You have the car, it is in your possession” Basically absolving themselves of any wrongdoing. More

Maintenance & inspection & brakes Charged a “check out fee” of $31.30 on top of the amount that I was told was the total. This fee was never discussed. Charged a “check out fee” of $31.30 on top of the amount that I was told was the total. This fee was never discussed. More

Great Service provided by management The manager, Romeo Mejia was very accommodating and helpful during the process, I really appreciate his help and the assistance of the service center The manager, Romeo Mejia was very accommodating and helpful during the process, I really appreciate his help and the assistance of the service center staff. More

Great service! I was greeted at my car, treated fairly and my vehicle was returned on time as promised. I will be using this center in the future and my vehicle was returned on time as promised. I will be using this center in the future More