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Empire Toyota of Huntington - Service Center

Huntington Station, NY

4.7
2,197 Reviews
Call Service Center (631) 498-8302

2,197 Reviews of Empire Toyota of Huntington - Service Center

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November 26, 2023

Service was timely and professional However, Alignment was recommended due to uneven tire wear. However, after brief bringing home, I found the tires were overinflated by 5lbs...overinflated tires would More

by GOJOJO63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Empire Toyota of Huntington responded

Thank you for sharing your recent service experience with us. We greatly appreciate your positive feedback on the timely and professional service provided, and we're glad to have met your expectations in that regard. However, we're deeply sorry for any inconvenience caused by the recommendation for an alignment due to uneven tire wear and the subsequent observation of overinflated tires upon returning home. Your feedback is vital in helping us improve our procedures and prevent such occurrences in the future. We have forwarded your concerns to our Management team.

November 26, 2023

Great first time experience today. Comfortable waiting room with tables and WiFi for working today More

by jvafeas
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Manzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Empire Toyota of Huntington responded

Thank you for sharing your positive experience with us! Our guests' satisfaction is our utmost priority, and we hope that you continue to choose us for all of your future automotive needs. Safe travels!

November 24, 2023

Service was quick and accurate. May was very knowledgeable and explained everything that was to be done to my car. More

by micadad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mayreli Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Empire Toyota of Huntington responded

Thank you for sharing your positive experience with us. We are glad that Mayreli could get your automotive needs taken care of- quickly and efficiently. It is our pleasure to serve you. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

November 23, 2023

Great service! Always available when needed! Even last minute safety emergency! Happy to own Toyota for so many years!! More

by Frank@BHHS-Commercial.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Manzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janine Leuthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Dilauro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Empire Toyota of Huntington responded

Thank you for your positive review! We are happy to hear that our team could consistently provide you with the quality care that you so much deserve. Your safety and satisfaction are our utmost priorities. Please do not hesitate to give us a call if you ever have any further questions or concerns.

November 23, 2023

Awesome Service ! ! Romeo M was incredibly helpful!! Mr. diLiauro was so efficient. So grateful for their assistance!! More

by maryannkuntz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Dilauro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Torrens
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Nov 27, 2023 -

Empire Toyota of Huntington responded

Thank you for your positive review! We are so glad that Romeo and John could provide you with quality and efficient service. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

November 20, 2023

always great service at Huntington Toyota Romeo was great and quick with all my questions and service was timely More

by RUDY.RUFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sunny Dalavai
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Manzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mayreli Ventura
5.0
This rating includes all reviews, with more weight given to recent reviews.
KEITH P MCKENNA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janine Leuthner
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Dilauro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Empire Toyota of Huntington responded

Rudy, Thank you for leaving Romeo this excellent feedback! Your safety and satisfaction is of the utmost importance to us, and we look forward to the opportunity to serve you again.

November 18, 2023

Everyone was very nice and helpful throughout the whole process of buying the car that best suited my needs. More

by MYRNALUVSNOOPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2023 -

Empire Toyota of Huntington responded

Thank you for the 5-star rating! We are thrilled to know that you enjoyed our services on your recent process. Your feedback motivates us to continue providing exceptional service to all our customers, and we hope to continue to serve you and your automotive needs for many years to come.

November 16, 2023

Called for an over due inspection. Gave me an appointment same day. Service writer Keith was understanding and had car done in 20 min. Service on my Tacoma has always been done in time More

by dd6640
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH P MCKENNA
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Empire Toyota of Huntington responded

We appreciate you taking the time to leave Keith this wonderful review! We work hard to provide the top-notch assistance that you so much deserve, so we are glad it shows. Please don’t hesitate to give us a call if we may be of further assistance to you in the future.

November 16, 2023

Good service but if you’re going to charge $200 an hour labor, at least wash car after service. More

by Bodhi65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sunny Dalavai
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Empire Toyota of Huntington responded

We appreciate your feedback regarding our service quality. Your satisfaction is paramount to us, and we apologize for any inconvenience caused by the absence of a car wash after your service. Rest assured, we'll review our processes to ensure that our customers receive the comprehensive care and attention they deserve. Thank you for bringing this to our attention, your concerns have been forwarded to our Management Team. Have a great day!

November 12, 2023

Seamless service, friendly valet driver who picked up and dropped off my car and Michelle kept me up to date all morning and gave me options for my services. More

by taniagomez618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Manzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 14, 2023 -

Empire Toyota of Huntington responded

Tania, Providing quality and efficient service is so important to us here at Empire Toyota of Huntington and we are glad that Michelle's efforts could meet your satisfaction! We are thrilled to know that she kept you updated on your vehicle while it was being serviced. Please do not hesitate to let us know how we may be of further service to you.

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