Empire Toyota of Huntington - Service Center

On previous experience with this location every time I took my vehicle for maintenance was always told there was something wrong that the car needed this , needed that , just to charge me more. For the fi took my vehicle for maintenance was always told there was something wrong that the car needed this , needed that , just to charge me more. For the first time was told everything was ok with my car . That was good news and the staff was friendly. More

Everyone was friendly and helpful. My car was inspected with in the time I was told. My car was inspected with in the time I was told. More

Excellent service, no hassling and. Quick turnaround time easy appointments friendly staff clean facilities . Would recommend to anyone Quick turnaround time easy appointments friendly staff clean facilities . Would recommend to anyone More

Janine was very helpful and courteous. She updated me during my visit. Seamless visit. Will return She updated me during my visit. Seamless visit. Will return More

Excellent, fast service. Jamie and Romeo addressed our needs in a timely and professional manner. Thank you. Jamie and Romeo addressed our needs in a timely and professional manner. Thank you. More

Best service every time great customer care wouldn’t think of going anywhere else very professional and reliable think of going anywhere else very professional and reliable More

My experience with the service department has been consistently positive. I never have dissimilar getting an appointment. The staff is courteous. Service is prompt and reliable. consistently positive. I never have dissimilar getting an appointment. The staff is courteous. Service is prompt and reliable. More

Always great service at Huntington Toyota Yeimy Pichardo was very helpful with all my questions and needs service was very timely will always go to Huntington toyota Rudy Rufer was very helpful with all my questions and needs service was very timely will always go to Huntington toyota Rudy Rufer More

John Dilauro was great. However, I was extremely disappointed and dissatisfied with the service provided. I was in because wheel weights had fallen off a wheel of my car les However, I was extremely disappointed and dissatisfied with the service provided. I was in because wheel weights had fallen off a wheel of my car less than a month after I had all five tires replaced by Empire. John said bring it in and he would have all five wheels re-balanced. When I picked up the car, I noticed the spare tire was up against the bumper. I checked under the car and found the spare was installed incorrectly (I took a photo of the issue) and the support cable was strained. I fixed the issue on site by myself. This could have eventually caused the cable to fail and would have been a safety concern if the tire fell off while I was driving. I also noticed that now there was no wheel weights installed on the spare tire. I did speak with John about this, and he offered to make it right, again. I have lost confidence in the abilities of Empire Toyota. I have not decided whether or not I should bring the vehicle in for fear of possible retaliation. My wife and I have owned a number of Toyota products since 1984. The current vehicle we own has over 290k miles and is 21 years old and runs great. She always says to me, why do you bring it to Toyota to have work done, you know they over charge you. I tell her that I go to Toyota because they do the right work. I am believing she might be correct. More

I DO NOT WISH TO COMMENT AT THIS TIME. NO COMMENT MAYBE LATER THANK YOU NO COMMENT MAYBE LATER THANK YOU More