Envision Ford of Duarte

THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED IN MY LIFE!!!!! RICHARD WAS HORRIBLE TO ME (a woman) who had nicely inquired about an SUV listed online. Due to another dealership offering me a certain am LIFE!!!!! RICHARD WAS HORRIBLE TO ME (a woman) who had nicely inquired about an SUV listed online. Due to another dealership offering me a certain amount for trade in and a better nicer package vehicle for cheaper than this one, yet in another state, I felt this might be the better route than shipping etc. I wanted to see if they would be willing to match the other dealership or come close and I was told Richard would contact me. He was HORRIBLE! Made me feel like an idiot and told me by asking for the price I was I was “asking for the world”. He then continued to text me after I said, that’s just what I have in writing from the other dealership if you can’t meet me here that’s ok, thanks anyways. Yet he kept harassing me over texts and saying “so you want me to buy your car at max price and give you my car at lowest.” Asking for a 5% discount on the listed vehicle is not crazy and is just a question for negotiation yet he never counter offered just continued to go on and on about how what I was asking for was unreasonable and unrealistic. I have all the texts and wish I could post here so his bosses could see how horrific he is to people that could have worked something out yesterday even if my first inquiry wasn’t the final deal. I have never ever been this upset talking to a sales person and honestly hope no one ever gets treated like this again. Just because your name is Richard doesn’t mean you have to act like a Dick. Kindness would have gone a lot further and maybe removed that car from your lot that’s been sitting for 90 days. More

I found a used car that they had in their inventory that I thought was a good deal. I meet with Shiloh Perez for a test drive and negotiate a price. Shiloh went back and for with his manager changing the I thought was a good deal. I meet with Shiloh Perez for a test drive and negotiate a price. Shiloh went back and for with his manager changing the monthly payment and tried to reduce it. However the price of the vehicle never changed. He distracted me and my wife by showing us the monthly payment and not reducing the price of the Vehicle. We then met with Theodore Esquer, and he too distracted us. First they bring you into an office with a giant screen on the desk to review the documents. As Theodore was showing us the documents to sign, he would zoom in to specifically to the line where we needed to sign and skipped through what the rest of the documents said. He manipulated the screen so that we could not see the entire document. When I came to options and extended warranty, I told him that I do not want to add anything at all. We finished signing and he emailed the documents. They did not provide a printed copy. When I reviewed the documents at home, I discovered that there were 3 warranties on the contract that I was never explained what they were or asked to add them. Total of $3,145 extra that I did not want to add. Avoid this dealer, they are shady and will steal your money. More

I took my car in for the works package oil change. They said the price had gone up to $149. I had a $20 off coupon. That’s still twice the amount that performance Ford in West Covina charges. I can ge They said the price had gone up to $149. I had a $20 off coupon. That’s still twice the amount that performance Ford in West Covina charges. I can get the works package done there for $69.95 with a coupon. Last time I go to envision Ford in Duarte. More

Scammers beware. I talked to a sales person and a manager and even got a buyer’s order sent to with the agreed upon price. It was out of state so I wanted to make s I talked to a sales person and a manager and even got a buyer’s order sent to with the agreed upon price. It was out of state so I wanted to make sure everything is in order before I made the trip to the dealership. Once I got there the Manager Emanuelle basically said “Sorry you have to pay extra $3000 if you want the car”. He had the buyer’s order and still did not honor it. I told him that this is a scam and I am not overpaying for the car and I am leaving, to which he responded “You came from CO so we both know you won’t leave without the car”. We was rude and arrogant and yes I left without the car. I would not recommend this place, he was unprofessional. More

I had a very pleasant experience with Envision Ford Lincoln. I could not believe the volume of vehicles available, it's amazing. Amy Aguirre, Sales Professional, was great to work with. She was ki Lincoln. I could not believe the volume of vehicles available, it's amazing. Amy Aguirre, Sales Professional, was great to work with. She was kind and helpful and even went out of her way. The vehicle was clean and detailed, and still had that new car smell. We are very pleased with our choice and their financing. More

Bought a Transit van from these guys at end of 2023, drove my other van for a few months into 2024 and didn’t realize that rodents had eaten the windshield wiper supply line on new van till we started u drove my other van for a few months into 2024 and didn’t realize that rodents had eaten the windshield wiper supply line on new van till we started using it for work.. When I called them they gave me the run around about talking to General manager, called about a dozen times and each time couldn’t ever talk to him about fixing this issue and he never called me back after leaving messages each day. Happy with the Transit but their customer service isn’t the best, make sure you do thorough investigation so u don’t have to go through what I did. More

Review is kind of misleading, the dealership actually sucks. But my boy Jimmy is a real one. If you do decide to buy a car from these crooks, go to my boy Jimmy, he’ll be straight with you. sucks. But my boy Jimmy is a real one. If you do decide to buy a car from these crooks, go to my boy Jimmy, he’ll be straight with you. More

Marco was very helpful dealing with me and my car the only thing wrong is the new way of not doing things not cashing a check credit cards 15% that was something that makes me not really want to come bac only thing wrong is the new way of not doing things not cashing a check credit cards 15% that was something that makes me not really want to come back to Ford I have always like Ford service but now I'm not sure of the tactics More