Envision Ford of Oxnard

There's a lot of beautiful people that work at this dealership. The experience was just fine at this dealership I walked in. I was greeted felt welcomed. I appreciate how JC took the time to answer all dealership. The experience was just fine at this dealership I walked in. I was greeted felt welcomed. I appreciate how JC took the time to answer all my questions and work with my schedule. Shout out to the parts department they're awesome. More

We had a good experience and it was fast. Will was really helpful and friendly. Will was really helpful and friendly. More

La persona que nos atendió, fué muy amable y estuvo atenta a nuestras necesidades y lo que buscabamos atenta a nuestras necesidades y lo que buscabamos More

Worst customer service no follow up from advisor i had to call multiple times times still no answer dropped off at 9 am for a simple oil change was told it would be ready at 12 that was a lie didnt get a cal call multiple times times still no answer dropped off at 9 am for a simple oil change was told it would be ready at 12 that was a lie didnt get a call till 3 saying itll be ready at 3:30 got there and advisor was no where to be found waitied around a whole hour till another advisor checked me out. Someone needs to send Mike back to cuatomer service classes plus I received video from techs telling me air filter needed to be replaced and yet no one tried to sell me that. Seriously do better for being a customer and only servicing there worst visit yet More

Have had nothing but positive things at Envision. Everyone had been professional and very quick to respond. Could not be happier Everyone had been professional and very quick to respond. Could not be happier More

Carlos was awesome to work with. He kept everything straightforward, answered my questions without any runaround, and never made me feel pressured. It honestly felt easy, which isn’t He kept everything straightforward, answered my questions without any runaround, and never made me feel pressured. It honestly felt easy, which isn’t something people usually say about buying a car. He stayed on top of everything and made sure the whole process moved smoothly. I left feeling good about the deal and the experience. If you go in, ask for Carlos — you’ll be glad you did. More

Great to have a good welcoming feeling in the space and the people are welcoming the people are welcoming More

Mike and Christina were very helpful getting my needs met with my recall and getting me in a loaner car swiftly. with my recall and getting me in a loaner car swiftly. More

Regarding my recent service experience at Envision Ford of Oxnard involving my 2019 Ford Explorer. On February 6th, I brought my vehicle in for a routine oil change and was informed of a coolant leak that of Oxnard involving my 2019 Ford Explorer. On February 6th, I brought my vehicle in for a routine oil change and was informed of a coolant leak that was covered under my extended Powertrain warranty. I was initially told the repair would be completed that same day. Instead, the vehicle remained at the dealership for nearly two weeks due to a valve cover part that the dealership believed was in stock but later discovered was unusable. While I understand that parts delays can occur, the primary issue was the lack of proactive communication. Nearly all updates required me to initiate contact. At no point did a service manager or parts manager reach out to explain the extended delay. During this time, I was placed in rental vehicles. Although transportation was provided, it created significant hardship. My 19-year-old son relies on my vehicle for work because his car is not reliable. As he is under 25, he was not authorized to drive the rental, which disrupted our family’s routine. Additionally, we were unable to transport our family pet in the rental vehicle. There was also confusion regarding rental charges. I was billed $43.77 by Enterprise. I was initially told the charge would be reviewed for possible reimbursement. Later, I was informed it would not be covered because it was considered elective insurance coverage. However, the Enterprise invoice reflects standard time, distance, tax, and fee charges rather than optional insurance coverage. Additionally, when my vehicle was ready, I was informed of a $100 deducti More

Alie and Nancy was very good help with test drive and sales Ask for Alie sales Ask for Alie More