Mike Sack

You guys were super helpful always really respectful and kind were going above and beyond the call of duty kind were going above and beyond the call of duty More

by TIM@MAMMOTHCONTRACTOR.COM Verified Customer Verified Customer

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It was a very convenient drop off and got a ride home through Lyft provided by the service department. I appreciated how professional everyone was and the snacks in the break room. if you prefer to wait, through Lyft provided by the service department. I appreciated how professional everyone was and the snacks in the break room. if you prefer to wait, there’s a really comfortable and spacious waiting room. More

by A15J Verified Customer Verified Customer

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I made an appt online, showed up and got the work done in less than an hour and a half! I also received a video walk around of my vehicle and the service done, it was very cool! Thx for a great experience! less than an hour and a half! I also received a video walk around of my vehicle and the service done, it was very cool! Thx for a great experience! More

by 4gcole Verified Customer Verified Customer

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My truck needed its 60k mile service, which is a significant expense. I truly appreciate Mr. Mike Sack taking the time to explain the details of the service job and answering all my questions with p significant expense. I truly appreciate Mr. Mike Sack taking the time to explain the details of the service job and answering all my questions with patience. His customer service makes the difference and keeps me coming back. Thank you Mike!! More

by ISAACAVENDANO14 Verified Customer Verified Customer

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I had an appointment at 9am. I arrived on time and was quickly greeted by a service worker. I then waited in the waiting room. My car was not done until approximately 2pm. Mike ( I arrived on time and was quickly greeted by a service worker. I then waited in the waiting room. My car was not done until approximately 2pm. Mike (service dept) kept me informed regarding the car. I am happy with the work done on the car (recall for brake cables) but NOT HAPPY about the 5 hour wait for the car. I feel that for the service done on the car, it should have been done in NO MORE than three hours. I was a mechanic in the Coast Guard. Either the department does not have enough mechanics or they are allowing people who do not have an appointment to BUMP those that have one. Overall, I was not impressed or satisfied with the long wait time despite having an appointment. I do not plan to return. More

by MHESCOTO Verified Customer Verified Customer

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Every time I come to the dealership, I am always greeted by JC as he takes care of me to check in my car. In chapter 36, verse 23 I also appreciate being greeted by other nearby service advisors, and the pa by JC as he takes care of me to check in my car. In chapter 36, verse 23 I also appreciate being greeted by other nearby service advisors, and the parts department guys. More

by Tomalamatt Verified Customer Verified Customer

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Joe is a 5 star in my books. He was excellent with every aspect of my needs. He was excellent with every aspect of my needs. More

by lmorin0 Verified Customer Verified Customer

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I gave 1 star as required to give something. In my 50 years of vehicle ownership this is the worst experience I have ever had. Took vehicle in on Wed AM 2 Sep for window issue, Mike said he wo In my 50 years of vehicle ownership this is the worst experience I have ever had. Took vehicle in on Wed AM 2 Sep for window issue, Mike said he would call with status, no update. Fri received computer generated email at 0940 saying truck done and ready for pickup. Approx 230 mike left message saying same thing. Arrived dealership at 330 and mike said mechanic had locked keys in workbox and he would get them. Returned to dealer at 6 pm, no keys, asked if I could take truck and return Sat for key as I had spare and was told without key they didn't know what lot truck was in. Mike said he would call Sat Am with update. Again no call so I called them and was told Mike wasn't working. Only person in this whole process with integrity is Daniel the service manager. After blowing my top for the lies and run around he explained where we were in process, truck wasn't repaired and part wasn't available, I showed him message and email traffice and he said couldn't explain why that happened. He had master key and retrieved keys and truck for my retrieval and said he would try to reach out to Lancaster Ford for assistance as I am from out of town. Avoid this place at all cost. Why all the lies and deceit, just say not ready due to parts availability and come and get vehicle until parts come in! More

by ULTRASTANG Verified Customer Verified Customer

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His customer service is outstanding. Even in a world of AI, he continues to put customers first and truly cares about their experience. His commitment to personal service, responsiveness Even in a world of AI, he continues to put customers first and truly cares about their experience. His commitment to personal service, responsiveness, and follow-through makes him stand out and is a great example of what exceptional customer service looks like. More

by Mrs.Tinoco08 Verified Customer Verified Customer

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Mike was an awesome person, explaining and helping me on my car, than Christina she was great to provide me the services with the Loaner car. I must definitely go back with them. my car, than Christina she was great to provide me the services with the Loaner car. I must definitely go back with them. More

by MMARQUEZ0812 Verified Customer Verified Customer

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