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Mercedes-Benz of West Covina
West Covina, CA
1,627 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,627 reviews
March 08, 2026
I am very frustrated with this dealership. I like my car but unfortunately I won't come back to this store again. The salesperson "Roberto" was doing his job and he was really helpful but the I like my car but unfortunately I won't come back to this store again. The salesperson "Roberto" was doing his job and he was really helpful but the sales manager "Josef" was unbelievably unprofessional. So I drove 50 minute to West Covina from Lake forest for a CLA 250, during the negotiation, "Josef" told me "$40 bucks is nothing for you based on how you dress and your shoes alone worth $400" I was confused and he said "I mean it's just a Starbucks" what kind of manager upsales like that? so I spent almost 4 hours to secure a deal. I didn't pick up the vehicle on the same day as I needed to put it under somebody else's name. I called them next day asking if it's possible for them to deliver the car down here in Lake forest, and get the signature here and I can cover the expenses including Uber etc. again Josef told me "No, our policy requires the owner in person in the store, with a attitude I don't understand". I talked to my friend who suppose to be in the deal and supposed to go in person tomorrow night to sign and pick up the car so I texted Roberto "we will come in person tomorrow at 7:30 PM" he said "Perfect" Almost 1 hour later, Ana the finance manager called me for some questions and asking if I need anything, I said "I already told Josef and Roberto, if you guys can deliver the car down here, that'd be perfect" she said "sure, let me see what we can do" Next thing you know, Josef called me with the worst attitude "I told you clearly, we don't deliver the car, if you want it that way I will reverse the deal" wow!! unbelievable! I don't understand this guy's problem and his attitude alone is the reason I make sure nobody I know ever go to that store. I answered "But.." and he goes "There's no but!" didn't even let me finish! super frustrating, disrespectful and unprofessional! I told him "Your finance manager called me and asked if I need any help" he goes "she doesn't know" like it's my problem! unbelievable level of unprofessionalism all the way. I also asked for a red ribbon/bow as it was a surprise for my wife and nobody cared about it, even though I texted them officially and asked several times. I've never had such an awful experience in my whole life! Not a single smile from anybody, not an appreciation, worst customer service ever. Dave More
by dave.farhadi
Verified CustomerEmployees Worked With
March 05, 2026
The best dealership. This is my 4th car from this dealership. Great customer care from them This is my 4th car from this dealership. Great customer care from them More
by SUSIGRODAN26
Employees Worked With
March 05, 2026
Rian is very good at explaining and gets back to you very quickly. Like the video sent to explain very thing on the car by the guy who worked on the car quickly. Like the video sent to explain very thing on the car by the guy who worked on the car More
by ELIZABETHDELGADO27
Employees Worked With
Rian Lou
