Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Covina
West Covina, CA
1,727 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,727 reviews
April 17, 2026
Service time was met. On time! The service advisor as well as all services from your team was awesome! Each employee I encountered and assisted me was polite and answer On time! The service advisor as well as all services from your team was awesome! Each employee I encountered and assisted me was polite and answered any questions I had. Great team work. Thank you. More
by Ojonlv246
Verified CustomerEmployees Worked With
Worker bees mechanics and the car cleaners did a great job.
April 16, 2026
Unfortunately, they didn’t resolve the problem that I took my car. For. I’m gonna have to go back I’m very disappointed. Service department. Don’t return the calls., took my car. For. I’m gonna have to go back I’m very disappointed. Service department. Don’t return the calls., More
by MGOMEZ187
Employees Worked With
Service advisors never answer the phone
April 15, 2026
I paid the asking price Jason Paez quoted me over the phone. I worked with Z on the paperwork and he was very nice, knowledgeable, and patient about explaining the features and how they worked in the car phone. I worked with Z on the paperwork and he was very nice, knowledgeable, and patient about explaining the features and how they worked in the car. However, the used 2022 AMG SL 63 car I paid $118,000 for in cash was damaged but was assured it would be fixed promptly. The trim on the drivers side was ripped off. Also, the front floor mats were filthy and damaged. A damaged car should be fixed before it’s put up for sale. I have been in constant contact with Z but it has been 8 weeks and Service still makes excuses (i.e. it takes a long time to get it from Germany or we ordered the passenger side instead of the driver side without informing us or it will take another 5-10 days to get the part) which will spread this repair out 10 weeks for me. Other MBZ dealerships I have called can get the part in 3-5 days from Germany and installed in one day. I have even offered to buy the part from Fletcher Jones MBZ and bring it to this dealership to be installed and was told no. Jason, the mgr, will not take my calls, has not returned my messages nor answered my email. I have bought many Mercedes over the 25 years and have only had excellent experiences. This has been nothing but a horrible and an extremely time consuming experience to get this damaged car fixed. I have bought many cars from Fletcher Jones and I now regret buying from this dealership. Love the car but soured on the Service. Purchased 2/14/2026. Today is 4/15/2026 and still not fixed. More
by MB
Employees Worked With
Other Employees :
Zaryab Choudhry was very good to work with, professional , respectful, knowledgeable, patient with explaining the features and how they worked in the car. He has been in contact with service but this issue should have been resolved a long time ago.
April 15, 2026
It was a pleasure to do business with Manny. All went well. He was friendly, professional, informative and understanding. I will recommend your dealership to my friends All went well. He was friendly, professional, informative and understanding. I will recommend your dealership to my friends More
by bashgupta
Employees Worked With
Manny
April 14, 2026
Great experience at Mercedes-Benz of West Covina—very professional, fast, and transparent from start to finish. Edmund Obiekea was outstanding—knowledgeable, confident, and clearly knows exactly what professional, fast, and transparent from start to finish. Edmund Obiekea was outstanding—knowledgeable, confident, and clearly knows exactly what he’s doing. He made the whole process smooth and stress-free. Highly recommend! More
by Sameh Abdelmasih
April 14, 2026
Good service from John. Your tech finally find the check engine and update the system. Thank you. Next time please turn off radio when finished the work. Your tech finally find the check engine and update the system. Thank you. Next time please turn off radio when finished the work. More
by ccjones16
Employees Worked With
John
