Mercedes-Benz of West Covina

Explain what I need for the service Explain what I need for the service and try to get the best price I need for the service and try to get the best price I need More

UPDATE: Unfortunately, my experience became even worse after I originally posted this review. During a phone call with Asad Mazhar, a representative associated with the dealership, he became verbally a after I originally posted this review. During a phone call with Asad Mazhar, a representative associated with the dealership, he became verbally abusive and used profanity toward me, my father, and my brother-in-law. After already dealing with missed delivery commitments, poor communication, and having to repeatedly chase the dealership and transportation company for answers, this was completely unacceptable. A customer should never be spoken to this way by anyone representing a Mercedes-Benz dealership, especially after purchasing a $250,000+ vehicle. I have documented the call, the time, the people who witnessed it, and the surrounding communications. I have also escalated the matter to dealership management. What started as a serious complaint about communication and delivery has now become a much broader concern about professionalism, accountability, and how customers are treated after the sale. I stand by my one-star review and, based on this additional experience, I would be even less likely to recommend Mercedes-Benz of West Covina to anyone. For Mercedes-Benz of West Covina: 1 star — terrible communication after selling me a $250,000+ G63 I purchased a brand-new 2027 Mercedes-AMG G63 from Mercedes-Benz of West Covina and, once the deal was completed, the level of communication and follow-through became unacceptable. William, Ryder, Cristiano and the dealership team arranged the enclosed transportation of my vehicle to Michigan. I was specifically told the vehicle would be delivered Saturday between 2:00 and 4:00 PM. That delivery window came and went. Instead of proactive communication, I had to repeatedly chase the dealership, the dispatcher and the transportation company myself just to figure out where my vehicle was. On Saturday, I was told the trailer carrying my G63 had experienced a brake failure in the Chicago area. Then on Sunday I was told the delivery was being pushed again, this time to Monday. Mechanical problems can happen. What is not acceptable is leaving a customer completely in the dark after committing to a delivery window — particularly after selling a vehicle at this price point. I dealt with multiple people at the dealership throughout this transaction and repeatedly had to follow up myself for answers, paperwork and ultimately the location and delivery status of my own vehicle. A Mercedes-Benz dealership selling six-figure AMG vehicles should provide substantially better communication, accountability and customer service than this. The sale was completed. The money was taken. But getting clear answers afterward felt like a constant runaround. Based on my experience, I would not purchase another vehicle from Mercedes-Benz of West Covina. More

I got scammed, went in for my window not rolling up, I already knew it needed a regulator but they decided to run a diagnostics???!! for $315. The estimate came out as $2400 plus dollars, a repair I could already knew it needed a regulator but they decided to run a diagnostics???!! for $315. The estimate came out as $2400 plus dollars, a repair I couldn't afford at the moment, I asked if I could apply the $315 towards something else the car might need but I was told no by the person that helped me, it was a shady business practice because if I had been told ahead of time that it was going to be anywhere on the vicinity of $1000 I would have just walked away without spending my hard earned money to run a diagnostics that I did not need in the first place because I already knew what the car needed, anyways, your place needs to have an estimated price for the services you offer so that customers can see them, I got the car fixed for $550, a mere fraction of what you guys wanted to charge me, I do not know how you guys can justify charging customers $2400 for a regulator, and your business practices are shady and designed to scam your customers to say the least. Also, your service representatives don't do a good job as far as communicating honestly with their clients, they just seem to be interested in your cash and nothing else. I will never ever go back to your place for anything and I will not buy any more Mercedes Benz vehicles for me or my immediate family. More