Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Covina
West Covina, CA
1,875 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,875 reviews
June 03, 2026
sold me a service contract without telling me that it was ONLY valid at their location. Btw if you shop around prices they charge more than other dealerships for service. When I tried to call them I got tran ONLY valid at their location. Btw if you shop around prices they charge more than other dealerships for service. When I tried to call them I got transferred sent to a voicemail that is “unable to take messages.” This happened several times and they won’t even return my call. They were really great with the lease but extremely disappointing since then. Had a not great experience at their service center earlier. There are plenty of great dealerships in socal, look elsewhere! More
by Amy B
Employees Worked With
James (no longer there)
June 02, 2026
I have always been treated well here. My Service consultant, George Kakish is so helpful and pleasant when I contact him for advice. He’s knowledgeable and resourceful and is always willi My Service consultant, George Kakish is so helpful and pleasant when I contact him for advice. He’s knowledgeable and resourceful and is always willing to help me no matter how small the issue is. I really appreciate the kind of service this dealership gives. More
by cariasavon9
Verified CustomerEmployees Worked With
Diana For, George Kakish
June 02, 2026
I have only used the West Covina Service Center and have not purchased a car from this dealership in a few years. The service department is wonderful! not purchased a car from this dealership in a few years. The service department is wonderful! More
by ILOVEGATAS12345
Employees Worked With
Not listed
June 02, 2026
fei cha ngh ao de dian fei wuy ehe nhao xiaci hai laihui gou zhejiadian gou zhejiadian More
by 3972879
June 02, 2026
Surprised, surprised. First told I wouldn't be getting a rental, I'd have to wait for my car to be repaired. To only get a rental that I had to put on my credit card and s First told I wouldn't be getting a rental, I'd have to wait for my car to be repaired. To only get a rental that I had to put on my credit card and still have to wait 30 min for that transaction to happen. More
by TIFFANY
Employees Worked With
Jessica
June 01, 2026
Be aware. .. This dealership is very dishonest and shady. Make sure to check your invoice, along with everything else before you sign anything. Double check, tr .. This dealership is very dishonest and shady. Make sure to check your invoice, along with everything else before you sign anything. Double check, triple check. I recently purchased a certified pre-owned 2023 EQS. They intentionally took a line item out (worth $1400) behind my back. Classic bait and switch. When I confronted them, their sales manager said it's because they're not making any money on this deal What?? Okay. Fine...I understand, but you can't sell me one thing and when it's time to sign, you take something out without letting the customer know. That's crazy. I wasn't expecting that from a Mercedes dealership. And now, I found out my DMV registration wasn't paid. So I had to pay it out of pocket + $290 late fee. A total of $970. I called this dealership and left messages for the Finance Manager, no response. I emailed the GM, no response. Just top to bottom, they're crooks. Next step, Mercedes corporate office. But I have this weird feeling that I'll be ignored there too. Just awful dealership. Had good experience with Service Dept but Sales and Finance Depr is just awful! Be aware... More
by john y.
Employees Worked With
Not listed
June 01, 2026
Great service Great dealership James always professional, courteous understanding what customer needs will always come back to him. He's the reason why customer will continue to come back to the dealership. courteous understanding what customer needs will always come back to him. He's the reason why customer will continue to come back to the dealership. More
by HENRYMIAO777
Employees Worked With
James hou
