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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
2,065 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 2,065 reviews

August 15, 2026

I had an appointment with George at 7 am As soon as I arrived I was greeted by a pleasant young man who directed me to George who had all the necessary paperwork so I didn’t have to wait. The vehicle was More

by JOSEPH.MEHANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason and Ramal
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Aug 15, 2026 -

Mercedes-Benz of West Covina responded

Your mention of arriving to completed paperwork and having your GLC 300 ready exactly as promised highlights our service department’s focus on precision. Knowing that this level of efficiency met your expectations means a lot to our service team.

August 15, 2026

I made an appointment and was told it would take about 2 hrs, but when I got there they told me I had to leave the for overnight, when I was driving home my light came on to add def. They should have topped More

by Buttonqueen54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Paez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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August 14, 2026

My experience was amazing at West Covina Mercedes. Gus my sales rep was not only extremely knowledgeable but friendly. Made our purchase even more enjoyable and will definitely make this my first More

by michele.lantz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Vera- 5 star
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Aug 14, 2026 -

Mercedes-Benz of West Covina responded

Your new AMG GLE 53 is in great hands. Hearing that Shadi provided exceptional support and that our sales team made your purchase enjoyable means a great deal to us. We look forward to welcoming you back when you’re ready for another Mercedes-Benz.

August 14, 2026

James always provide excellent service, follow up and loaner always available for me, so I don't have to wait there. More

by Lillian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James from service department
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Aug 14, 2026 -

Mercedes-Benz of West Covina responded

Thank you for the five-star rating and your positive feedback. Knowing our follow-up and loaner availability made your EQS 580 service convenient is rewarding for us.

August 14, 2026

Alex Jimenez took care of the issue well and the cashier is nice and helpful. More

by celymedina0422@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Jimenez
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Aug 14, 2026 -

Mercedes-Benz of West Covina responded

Thanks for the five-star rating! We’re glad our service team handled the issue on your CLA 250+ effectively and that our cashier offered friendly, helpful assistance.

August 13, 2026

AC check and repair Had to have AC checked and repaired. All was done super quick and with great attention and service. More

by DVENT89
Recommend Dealer
Yes
Employees Worked With
Peter Ye
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Aug 14, 2026 -

Mercedes-Benz of West Covina responded

We’re glad the AC check and repair on your S-Class was completed quickly and with such attention. Your five-star rating means a great deal to our service department.

August 13, 2026

Great experience this time, both the technician and service advisor James were very friendly and professional. More

by Kevin Chang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hou
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August 13, 2026

Not particularly welcoming. No one working the desk when I arrived to pick up my sprinter. But I was taken care of by James and the video of the inspection was very helpfull. More

by MARTHA9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hou
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August 13, 2026

Everything was first class. Sales, finance, etc...Would go back for my next car. Rey was especially helpful. Shoddy was a total professional as well, More

by jeffabe57
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 12, 2026

buying a car at this dealership is always the best experience especially getting help from the car salesman Edmund he’s very patient and kind and always honest and delivers with the top service. More

by fernell22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edmund
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Aug 12, 2026 -

Mercedes-Benz of West Covina responded

Our sales team enjoyed guiding you through the purchase of your used Honda Accord. Hearing that our patience and transparent approach make your experience the best means a lot to our team.

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