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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
1,841 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 1,841 reviews

May 25, 2026

Roberto and Same were great all the way through. But when the car was delivered to me at my home, nobody offered to walk me through all the features. And nobody followed up with me ever after the More

by JCEROFECI
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Quiroz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
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May 25, 2026

This is my second time purchasing my vehicle from this dealership and both experienced has been exceptional. Great customer service, friendly & always there to take your calls. More

by staceyann_edwards1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zayrab
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May 25, 2026 -

Mercedes-Benz of West Covina responded

Thank you for choosing us again for your Mercedes-Benz C-Class. We’re delighted that both experiences were exceptional and that our team’s friendliness and availability stood out. We look forward to assisting you again.

May 25, 2026

Very friendly and accommodating. Michael was quick to respond to my email inquiry with a call follow up. We set an appointment and two cars were waiting for my inspection. After a More

by scraig640
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael internet sales
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May 25, 2026 -

Mercedes-Benz of West Covina responded

We’re thrilled our prompt follow-up and ready selection of E450s made your visit easy. Thank you for choosing Mercedes-Benz again and congratulations on your new E450. Please reach out if there’s anything we can do for you in the future.

May 25, 2026

My experience with Riad is always pleasant. He is very caring and attentive. He's so warm and thorough. He's also a great listener. More

by MARIAN.FAVORS
Recommend Dealer
Yes
Employees Worked With
Riad.
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May 25, 2026 -

Mercedes-Benz of West Covina responded

It’s fantastic to know that our service advisor provided attentive and thorough care for your Mercedes-Benz S-Class and listened carefully to your needs. We appreciate your continued trust in us and look forward to assisting you again.

May 24, 2026

The sales process was okay initially, but my experience after driving the car off the lot has been disappointing. I’ve reached out one time and I guess also the last time with questions and concerns, no re More

by shaoyinliu09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Shadi Darwich
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2026

Expert Service! I come from Orange County to service my vehicle! Love everything about your service! Thank you More

by blossomsvintagechic
Recommend Dealer
Yes
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May 24, 2026 -

Mercedes-Benz of West Covina responded

Thank you for trusting us with your Mercedes-Benz C-Class all the way from Orange County. We’re thrilled to hear you love every aspect of our service. We look forward to welcoming you back soon.

May 24, 2026

James is excellent James is excellent service manager Will come back again and then again in the future to see him More

by HENRYMIAO777
Recommend Dealer
Yes
Employees Worked With
5
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May 24, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear our service manager provided excellent support during your Mercedes-Benz S-Class visit. We appreciate your kind words and look forward to assisting you again in the future.

May 24, 2026

Service is great, customer service is awesome. The concern I came for has been resolved in a timely manner. More

by CHIQUIJUAN1728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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May 24, 2026 -

Mercedes-Benz of West Covina responded

Thank you for sharing your experience. We’re glad the service concern for your Mercedes-Benz C-Class was resolved promptly and that our team provided exceptional care. We look forward to assisting you again.

May 24, 2026

Very knowledgeable staff. Made the entire process quick and smooth. I would definitely recommend this dealership to my friends More

by Giselle sancheZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Miranda
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May 24, 2026 -

Mercedes-Benz of West Covina responded

It’s great to hear our knowledgeable team made your Mercedes-Benz purchase quick and smooth. Thank you for recommending us to your friends. We look forward to welcoming them when they visit.

May 23, 2026

I've been coming for years , I've never had any issues Always great customer service More

by michael26592007
Recommend Dealer
Yes
Employees Worked With
Riad
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May 23, 2026 -

Mercedes-Benz of West Covina responded

Our team is honored you’ve entrusted your Mercedes-Benz E-Class to us for years without any issues. It’s rewarding to know our service continues to impress. Thank you for your ongoing loyalty.

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