Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Covina
West Covina, CA
2,188 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,188 reviews
October 04, 2026
"Exceptional service from a team that truly cares! " I want to thank my Service Consultant, George Kakish, and his expert certified technicians for the excellent level of customer service I received. " I want to thank my Service Consultant, George Kakish, and his expert certified technicians for the excellent level of customer service I received. A smile goes a long way and they were very personable. I communicated some concerns and they in particular made me feel valued and heard. I truly hope ownership sees this review because, "these staff set the gold standard for what customer service should be. Their professionalism, friendliness, and genuine care made my experience outstanding. Every company should strive to have a team like this." Thank you all! 「一支真正關心客戶的卓越團隊！」我要感謝我的服務顧問喬治·卡基什 (George Kakish) 和他的專業認證技師團隊，感謝他們提供的優質客戶服務。他們的笑容令人倍感溫暖，而且非常親切。我提出了一些問題，他們讓我覺得自己受到了重視和傾聽。我真心希望公司老闆能看到這條評論，因為「這些員工樹立了客戶服務的黃金標準。他們的專業、友善態度和真誠關懷讓我的體驗無比出色。每家公司都應該努力擁有這樣一支團隊。」 謝謝大家！ More
by clai777
Verified CustomerEmployees Worked With
George Kakish
October 02, 2026
I was expecting a five star Treatment, that's why I decided to come to the dealership instead of a regular mom and pop shop to only be treated bad, it was explained from the beginning what was wrong wi decided to come to the dealership instead of a regular mom and pop shop to only be treated bad, it was explained from the beginning what was wrong with the car because I did a diagnosed before taking it made that known to the representative he mentioned they still will have to do a diagnosis I went ahead with it , to only be sent a video by the technician stating clearly that it was only cylinder number two and because I think it's number four he would check it, but I don't believe he did a check because after I applied for a loan and did everything they recommend days later my engine light came back on, and it was the same one that I told the representative and that the technician stated clearly nothing was wrong so when you asked me, how was my treatment? I am very upset. I will never go there again or recommend anyone. More
by henry_madge
Employees Worked With
Vahe Yumchadzhyan
October 02, 2026
The car is running well. I hated the long wait but due to problems with getting parts, I understand. My car was clean after the work done on it. I hated the long wait but due to problems with getting parts, I understand. My car was clean after the work done on it. More
by AGATHAMALLORY46
Employees Worked With
Jorge Colin Kuri
October 02, 2026
I’m not satisfied, because my car keeps having the same problem every time with the same issues problem every time with the same issues More
by aegallardo1224
Employees Worked With
October 02, 2026
Roy always provides excellent service. He is friendly, professional, and very responsible. Every time I bring my car in, he makes sure a loaner car is arranged and everything is well organ He is friendly, professional, and very responsible. Every time I bring my car in, he makes sure a loaner car is arranged and everything is well organized. He keeps me updated throughout the service process and always explains the latest status clearly. I really appreciate his attention to detail, responsiveness, and consistently great customer service. It’s always a pleasure working with Roy. More
by Yi
Employees Worked With
Roy
