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Mercedes-Benz of West Covina
West Covina, CA
1,881 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,881 reviews
June 08, 2026
Here’s a polished review you can submit: I recently had my vehicle serviced at Mercedes-Benz of West Covina, and I wanted to recognize Chad Darret for providing an outstanding customer experience. I had my vehicle serviced at Mercedes-Benz of West Covina, and I wanted to recognize Chad Darret for providing an outstanding customer experience. I have been to this dealership many times over the years, and by far Chad has provided the best service I have received. He was extremely professional, knowledgeable, and detailed throughout the entire process. What stood out most was his communication—he kept me informed every step of the way, explained everything clearly, and made sure I understood what was happening with my vehicle. Chad made me feel welcome and valued as a customer, which is something that truly sets him apart. His attention to detail and commitment to excellent customer service gave me complete confidence that my vehicle was being well taken care of. Because of this experience, I will definitely be returning to Mercedes-Benz of West Covina for future service visits and will specifically request Chad. He is a tremendous asset to the dealership, and I highly recommend him. . More
by JUAREZ213
Verified CustomerEmployees Worked With
Chad Darett
June 07, 2026
The service advisor was very nice, no issue at all with him. My problem was with your mechanic. He reported my brakes and rotors were less than 2mm and reccomended a $5000 to replace all forum rotors and him. My problem was with your mechanic. He reported my brakes and rotors were less than 2mm and reccomended a $5000 to replace all forum rotors and pads. This was a flagrant money GRAB!!! My car’s 2025 service, at your dealership, reported 6MM at each disc. And since that inspection I had only put 1800 miles…yes just 1800 miles!!! When I asked to have the service advisor remeasure - the pads were 5mm and SAFE. I don’t appreciate this flagrant attempt at ripping me off and upcharging a customer who have been loyal patron since 2011. Very despicable!!!! More
by BILL.KELLER
Employees Worked With
James Hou
June 06, 2026
I like the efficiency of the sale person, Kevin Wang. We got straight to the point. We were able to agree on the out the door price in about 15min after we sat down. I have to say that I’m disappoint We got straight to the point. We were able to agree on the out the door price in about 15min after we sat down. I have to say that I’m disappointed with management for not taking care of loyal Mercedes return buyers by giving them extra incentives, instead they are giving to new buyers. More
by willglee
Employees Worked With
Kevin Wang.
June 05, 2026
Very nice and clean facility. Outside, had difficulty finding parking. Lots of space to wait, lots of amenities and refreshments. Lots of choices on vehicles, with highly opti Outside, had difficulty finding parking. Lots of space to wait, lots of amenities and refreshments. Lots of choices on vehicles, with highly optioned choices. More
by gtartravis
Employees Worked With
Harout Kolandjian, Michael Miranda
June 04, 2026
I don’t understand how a tire of my vehicle could be bald when I’ve only had it for 4 months. Four months ago when I bought it I seen the car fax saying my tires were replace with new ones. Also, looked at t when I’ve only had it for 4 months. Four months ago when I bought it I seen the car fax saying my tires were replace with new ones. Also, looked at the tires and were new. I feel as this place replace my tire with a bald tire so that I would purchase a new one. More
by bighek49
Employees Worked With
George Kakish 1 star
June 03, 2026
My husband and I drive from Pasadena to West Covina even though there are several closer places we could go to. The reason is GEORGE KAKISH. He has been our service advisor for years and the only person we though there are several closer places we could go to. The reason is GEORGE KAKISH. He has been our service advisor for years and the only person we trust. More
by LMKK00
Employees Worked With
George Kakish
June 03, 2026
sold me a service contract without telling me that it was ONLY valid at their location. Btw if you shop around prices they charge more than other dealerships for service. When I tried to call them I got tran ONLY valid at their location. Btw if you shop around prices they charge more than other dealerships for service. When I tried to call them I got transferred sent to a voicemail that is “unable to take messages.” This happened several times and they won’t even return my call. They were really great with the lease but extremely disappointing since then. Had a not great experience at their service center earlier. There are plenty of great dealerships in socal, look elsewhere! More
by Amy B
Employees Worked With
James (no longer there)
June 02, 2026
I have always been treated well here. My Service consultant, George Kakish is so helpful and pleasant when I contact him for advice. He’s knowledgeable and resourceful and is always willi My Service consultant, George Kakish is so helpful and pleasant when I contact him for advice. He’s knowledgeable and resourceful and is always willing to help me no matter how small the issue is. I really appreciate the kind of service this dealership gives. More
by cariasavon9
Employees Worked With
Diana For, George Kakish
June 02, 2026
I have only used the West Covina Service Center and have not purchased a car from this dealership in a few years. The service department is wonderful! not purchased a car from this dealership in a few years. The service department is wonderful! More
by ILOVEGATAS12345
Employees Worked With
Not listed
