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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
2,092 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 2,093 reviews

August 29, 2026

My service advisor Chad was a wonderful help. Everything was great. He has the best outstanding customer service. More

by EDWARDKINGS1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad in service
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August 29, 2026

Survive was poor . That's twice I had to wait a long time for my car More

by FJDEAND
Recommend Dealer
No
Employees Worked With
It was over half an hour wait for my car after I paid my bill . They just had me wait in vain and then realized my car was parked up front
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August 29, 2026

Jorge Colinkuri is hands down one of the BEST service providers at this location. He always keeps me informed on the status of my vehicle and explains everything thoroughly. I go to get my car serviced h More

by JRNESANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Colinkuri
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Aug 29, 2026 -

Mercedes-Benz of West Covina responded

Clear communication and thorough explanations are at the heart of how our service team operates. Knowing that this approach makes you confident to return for service on your GLC 300 means a great deal to us.

August 29, 2026

Peter Yee is very helpful. I have been with Mercedes since 2013, he’s the best More

by chinghsiuchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 29, 2026 -

Mercedes-Benz of West Covina responded

Knowing you’ve trusted our service department since 2013 and that our team has been so helpful means a great deal to us. We’re glad the service on your Mercedes-Benz GLC 300 met your needs.

August 28, 2026

Car was done in a timely manner and great communication with service team. Thank you More

by HAACHU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Yee and Rian Liu
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Aug 28, 2026 -

Mercedes-Benz of West Covina responded

Our service team is pleased we could complete your C-Class service promptly and keep you informed throughout. Your feedback means a lot to us.

August 28, 2026

I brought new Mercedes sprinter and battery has problem and there are codes that need fix , this Mercedes did everything to not warranty battery and did not fix codes I am very disappointed in this dealer More

by DMGONZALES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Paez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alejandro Jimenez
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August 28, 2026

I was my first time visiting this store. Good service. Friendly employees. Convenient access. Professional work. More

by yanpinghe128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry. Don’t remember his name.
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Aug 28, 2026 -

Mercedes-Benz of West Covina responded

We’re glad your first visit for service on your Mercedes-Benz GLE 450e felt welcoming, easy to access and professional. Hearing that our team was friendly and our work met your expectations means a lot to us.

August 27, 2026

Professional, knowledgeable Agents and kind Guided promptly as checking in. Very welcoming and helpful. Agent Denitra Lopez is wonderful she is kind, professional and very knowledgeable. More

by Rosario
Recommend Dealer
Yes
Employees Worked With
Demitra Lopez
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Aug 27, 2026 -

Mercedes-Benz of West Covina responded

Your GLE-Class is in great hands with our service team. Knowing that our agents guided you promptly at check-in and made you feel welcomed means a great deal to us.

August 27, 2026

Respectful of customer, fast, and reliable. In few hours, I was back to the road on time for my appointment. More

by Dr.Daven
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riad Sarieddine
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Aug 27, 2026 -

Mercedes-Benz of West Covina responded

Our service team is pleased we could get your GLB 250 back on the road for your appointment in just a few hours. Hearing that you found our service respectful, fast, and reliable means a great deal to us.

August 26, 2026

Best dealership I have ever dealt with sales representative. Edmund has been most helpful easy to work with and always on top of things. More

by patriciavelazquez557
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Edmond
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Aug 26, 2026 -

Mercedes-Benz of West Covina responded

Hearing you describe us as the best dealership you’ve ever worked with means a lot to our team. We’re pleased our sales team could make the purchase of your used Tesla Model 3 smooth and provide responsive support every step of the way.

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