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Mercedes-Benz of West Covina
West Covina, CA
1,820 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,820 reviews
Verified Customer
May 17, 2026
"My experience with Mercedes service was excellent. The team provided outstanding customer service and made the process smooth and stress-free." The team provided outstanding customer service and made the process smooth and stress-free." More
by ARACELIMC01
Employees Worked With
Service parts
May 17, 2026
Knowledgeable and very professional. Always offering outstanding services from start to finish. Always available to answer any questions regarding your vehicle. Always offering outstanding services from start to finish. Always available to answer any questions regarding your vehicle. More
by GTGSANTOS27
Employees Worked With
Peter Yee
May 16, 2026
Waited for car almost 30 minutes. Never saw John Chow even though told service provider would be with me shortly. Text him and he asked if I had gone to cashier. How would I know to g Never saw John Chow even though told service provider would be with me shortly. Text him and he asked if I had gone to cashier. How would I know to go to cashier? Go to cashier and lady explains protocol. How would I know protocol? More
by Lisanevermind
Employees Worked With
John Chow
May 15, 2026
They consistently deliver exceptional service, particularly Mr. George Kakish. Ensure that you meet the clients’ needs with outstanding service, and the loaner department ladies are always helpful particularly Mr. George Kakish. Ensure that you meet the clients’ needs with outstanding service, and the loaner department ladies are always helpful. More
by HIBA.ALMASRI
Employees Worked With
George Kakish
May 15, 2026
Worse experience with the representative as he is not clarifying or explaining what is included in the package. clarifying or explaining what is included in the package. More
by sandy
May 15, 2026
I was very nervous and upset that my new Mercedes with only 4,000 miles that I had to take to service because of a black dashboard. Jose Vargas from the Service Dept was very nice, polite and very profes only 4,000 miles that I had to take to service because of a black dashboard. Jose Vargas from the Service Dept was very nice, polite and very professional assure me everything was going to be fine that they were going to take care of my Mercedes problem. Thank You Jose Vargas. More
by MOMMIEDEAREST2003
Employees Worked With
Jose Vargas
May 14, 2026
Not sure if the issue is this dealership or the larger Mercedes/Envision customer experience. I bought a new car about 3 weeks ago and still waiting for things that I should have gotten with the car on d Mercedes/Envision customer experience. I bought a new car about 3 weeks ago and still waiting for things that I should have gotten with the car on day 1. The car already has issues with software updates. Seems like things are slow. I miss the old Penske customer experience as we have bought from this dealership for over 25 years. I am still unclear about my warranty as I didn't get the call back as promised. I might buy from the Arcadia dealership next time. More
by pquach2015
Employees Worked With
May 14, 2026
The manager there was very attentive and helpful. Unfortunately the service representative was just looking for a sale. Didnt even make small talk or look at me twice. When I told him I needed a ride Unfortunately the service representative was just looking for a sale. Didnt even make small talk or look at me twice. When I told him I needed a ride he gave me stare down. I told him when I spoke to someone over the phone they said I could have a ride. He did give me a rental. The problem was his attitude didn't make me feel like a valued client. I was more of a transaction. And it was because he couldnt sell me anything. Wont be back to that location. More
by tatimaria127
Employees Worked With
