Mercedes-Benz of West Covina

West Covina MBZ service team was very good, I took my car in for service, they throughly examined my car and found a nail in one of the tires, replaced it (I had purchased tire protection plan, so no cost to in for service, they throughly examined my car and found a nail in one of the tires, replaced it (I had purchased tire protection plan, so no cost to me). My rep Jose Vargas was super responsive, gave me status during the service, very pleased with his services, highly recommend this dealership More

I had an excellent experience with the service department. The staff was friendly, professional, and kept me informed throughout the entire process. My vehicle was serviced promptly, and everythin department. The staff was friendly, professional, and kept me informed throughout the entire process. My vehicle was serviced promptly, and everything was completed exactly as promised. They took the time to explain the work performed and answered all of my questions. It's refreshing to find a dealership that truly values customer service and quality workmanship. I highly recommend this service team and will definitely return for future maintenance and repairs. More

Brought in my car for faulty AC. John communicated with me what the problem was and we got it fixed John communicated with me what the problem was and we got it fixed More

Zaryab is an awesome salesman. He’s knowledgeable about the product and delivers upon his promise. As a repeat client we’re happy he’s earned our business. Additionally, your showr He’s knowledgeable about the product and delivers upon his promise. As a repeat client we’re happy he’s earned our business. Additionally, your showroom and inventory selection is nice. Happy to see the cars washed. Thank you for the pleasant experience. Look forward to many years to come. “THE BEST OR NOTHING.” More

I had a great experience working with my Mercedes-Benz sales consultant. The entire process was professional, transparent, and stress-free. They were knowledgeable about the vehicle options, answered all sales consultant. The entire process was professional, transparent, and stress-free. They were knowledgeable about the vehicle options, answered all my questions patiently, and helped me find the best solution for my needs without any pressure. Communication was excellent from start to finish, and every detail was handled efficiently. I truly appreciated their honesty, responsiveness, and dedication to customer service. Thank you for making the car-buying experience smooth and enjoyable. I would highly recommend this dealership and sales representative to anyone looking for a Mercedes-Benz. More

John Chow was very profesional and accurate when it came to timing in my vehicle. Everything was done just the way he explained to me. Would defínetly come back to this dealer. Thanks for your highly traine to timing in my vehicle. Everything was done just the way he explained to me. Would defínetly come back to this dealer. Thanks for your highly trained personnel. More

The people were very helpful and friendly. I highly recommend this dealership to anyone! People here are ready to answer all your questions. I highly recommend this dealership to anyone! People here are ready to answer all your questions. More

Cannot understand why this Dealer not accepting credit card or check is very inconvenient besides the payment policy generals is good card or check is very inconvenient besides the payment policy generals is good More

The service at this dealership is always exceptional, especially thanks to Demetria Lopez. She is friendly, professional, and has outstanding customer service skills. I also love the pastries, fresh especially thanks to Demetria Lopez. She is friendly, professional, and has outstanding customer service skills. I also love the pastries, fresh fruit, and beverages that are available while customers wait it’s a really nice touch. One thing I’d suggest is not requiring customers to refill the gas tank on rental vehicles. With the cost of maintenance and repairs being so high, it would be a great added convenience for customers. More

Efficient, friendly, great customer service. Was a great experience overall. Everything was explained and representatives were helpful and efficient. Was a great experience overall. Everything was explained and representatives were helpful and efficient. More