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Mercedes-Benz of West Covina
West Covina, CA
2,174 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,174 reviews
Verified Customer
October 01, 2026
I was extremely disappointed with the service I received at Mercedes-Benz of West Covina. When I arrived, I waited approximately 10 minutes before an advisor approached me. I specifically asked the advisor at Mercedes-Benz of West Covina. When I arrived, I waited approximately 10 minutes before an advisor approached me. I specifically asked the advisor to check one of my tires because it had been consistently losing air and was an ongoing concern. I was told that there was nothing wrong with the tire. However, only two days after the service, the tire lost air again. I took the vehicle back in and was then told that there was a nail in the tire. What is especially frustrating is that this concern was not properly addressed during my original service visit. I reviewed the service video, and the technician did not appear to inspect or address the tire concern I specifically brought up. If I had known there was a nail in the tire, I could have addressed the issue sooner instead of continuing to drive on a tire that was repeatedly losing air. I expected much better attention to detail and communication from a Mercedes-Benz service department. Unfortunately, this experience left me feeling that my concern was not taken seriously. I am very disappointed with the level of service I received and hope management takes this feedback seriously. More
by Briana
Employees Worked With
Service
September 30, 2026
Very clean. Service was friendly and efficient. My service rep Roy was awesome! Provided video and great communications during the service. Service was friendly and efficient. My service rep Roy was awesome! Provided video and great communications during the service. More
by jdmjonchen
Employees Worked With
Roy Wu
September 29, 2026
Excellent but not the best due to not being approved or offered or able to get a loaner car for over a week after bringing my car in for repair. The minute a customer brings in a vehicle for repair whether offered or able to get a loaner car for over a week after bringing my car in for repair. The minute a customer brings in a vehicle for repair whether it is covered by a warranty or not the dealership should immediately offer a loaner vehicle. My family and I were greatly inconvenienced due to having to share our only other vehicle until finally after almost 2 weeks we were finally given a loaner vehicle from the dealership. More
by djrod.steve
Employees Worked With
George
September 29, 2026
Absolutely fantastic experience with the MB West Covina Team. Special thank you to Zayrab who went above and beyond to ensure my complete and total satisfaction with my purchase. Thank you all very much! I Team. Special thank you to Zayrab who went above and beyond to ensure my complete and total satisfaction with my purchase. Thank you all very much! I would highly recommend them to all based on my personal experience. More
by lorenzo.stoller
Employees Worked With
Zayrab Choudhry
September 28, 2026
Excellent Prompt service. Shawnt was courteous, and understanding Of my concerns. Also called me the following week to follow up on my car. Shawnt was courteous, and understanding Of my concerns. Also called me the following week to follow up on my car. More
by banuanklesaria
Employees Worked With
Shawnt
