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Mercedes-Benz of West Covina
West Covina, CA
1,991 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,991 reviews
July 20, 2026
Nice facility. Excellent on time service. Excellent follow-up with communication on repair service. Very helpful with optional payment methods. Excellent on time service. Excellent follow-up with communication on repair service. Very helpful with optional payment methods. More
by JKCHUI62
Verified CustomerEmployees Worked With
Riad S., Rian L.
July 19, 2026
Jaso is a responsible, professional, and conscientious individual. Although our car has been a source of constant frustration due to recurring issues since we bought it, the recent oil leak was actually c individual. Although our car has been a source of constant frustration due to recurring issues since we bought it, the recent oil leak was actually caused by a technician's error during the previous repair. More
by chengzi_cai
Employees Worked With
Other Employees :
We don’t know the last name of Jason. We hope Jason P is right person who’s help us to fix the big problems
July 18, 2026
Very Good dealership and amazing stuff and i recommend any person to buy his car from there. any person to buy his car from there. More
by MOsman2
Employees Worked With
July 18, 2026
This service center is top-notch. They do things in a timely manner and take care of their guests very well. My service advisor, Riad was awesome! He explained everything that needed They do things in a timely manner and take care of their guests very well. My service advisor, Riad was awesome! He explained everything that needed to be done to the car and did exactly what he said he would do for the price that he quoted me. I highly recommend him as a service advisor. More
by PETRILLOSCATERING
Employees Worked With
Riad
July 18, 2026
John chow was very helpful and when he knew i would have to wait, he exprdited the service time wait. It would have been better if they had a loner car availibe to wait, he exprdited the service time wait. It would have been better if they had a loner car availibe More
by VADERLIMITED
Employees Worked With
John chow
July 17, 2026
Although the sales representative was very attentive and professional, I was not provided with an overview of the Mercedes Digital features or given access to the app for the vehicle I purchased that day. I professional, I was not provided with an overview of the Mercedes Digital features or given access to the app for the vehicle I purchased that day. It wasn't until a year later when I came in for a routine service and spoke to the Client Relations Manager for an unrelated matter that I was made aware of the Mercedes app and given access to the digital features on the app. I was told this was part of the customer sales practice. As a first time Mercedes customer, I feel that I did not get the full Mercedes experience at the time of purchase. More
by lupemaris12
