Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Covina
West Covina, CA
1,751 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,751 reviews
Verified Customer
April 25, 2026
Service was super from beginning to end; very organized, welcoming and professional .. I was able to get on with my day quickly and smoothly .. James was my advisor, highly helpful and accommodating always welcoming and professional .. I was able to get on with my day quickly and smoothly .. James was my advisor, highly helpful and accommodating always .. More
by acshen
Employees Worked With
James Hou
April 25, 2026
I would recommend this service center with this caveat; If they assign Chad Darett as your service advisor, politely DECLINE. I don't know what this guy's problem is, but he won't return calls and didn't If they assign Chad Darett as your service advisor, politely DECLINE. I don't know what this guy's problem is, but he won't return calls and didn't even acknowledge my wife while having the vehicle serviced there due to a dealer mistake. He is also just overall rude and a disgrace as being one of the faces to the service department. We all work with people to one degree or another and when you're having a bad day, you leave it at home so you can be professional at work. More
by mrripfrog
Employees Worked With
Chad Darett
April 24, 2026
The worst customer service I have encountered in many years. I purchased a $100k vehicle and it was all downhill from there. No return phone calls, transferred to voice mails, rude and dismissive manager years. I purchased a $100k vehicle and it was all downhill from there. No return phone calls, transferred to voice mails, rude and dismissive managers, little no follow up, brand new car had missing parts and equipment, I'm still awaiting responses and equipment 2 months after purchasing the car. They treated me and my concerns with a dismissive attitude. William, one of the managers, was rude and patronizing. NOT Mercedes customer service. Steer clear of this dealership More
by luccaitaly
Employees Worked With
Sales Manager - William - rude and dismissive-no follow up
April 24, 2026
Chad is my go to for both my Mercedes benz vehicles. 10 stars if I could 10 stars if I could More
by CARQUEEN589
April 23, 2026
Tire weights were mounted on the outside. Wheel was scratched, and old weight adhesive was left on. The alignment was not good. Car now pulls to the right. Wheel was scratched, and old weight adhesive was left on. The alignment was not good. Car now pulls to the right. More
by dan.angela
Employees Worked With
Roy, but he was great.
April 23, 2026
I like the service and the advisors are always pleasant and helpful my car is always taken care the coffee area is always stock either water drinks pastries and fruit. and helpful my car is always taken care the coffee area is always stock either water drinks pastries and fruit. More
by FRANKIE1013
