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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
1,816 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 1,816 reviews

May 15, 2026

They consistently deliver exceptional service, particularly Mr. George Kakish. Ensure that you meet the clients’ needs with outstanding service, and the loaner department ladies are always helpful More

by HIBA.ALMASRI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Kakish
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May 15, 2026 -

Mercedes-Benz of West Covina responded

Thank you for recognizing our team’s dedication to meeting your needs during the service of your Mercedes-Benz CLA 250. We’re glad the loaner department was so helpful. Your support means a great deal to us.

May 15, 2026

Worse experience with the representative as he is not clarifying or explaining what is included in the package. More

by sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Abraham Kolandjian
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shadi Darwich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Weith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy
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May 15, 2026

horrible dealership, they charge extra to pay by credit card, and they gave me a loaner and charged $50 after wards for the loaner usage More

by DGPJINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
chou
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May 15, 2026

I was very nervous and upset that my new Mercedes with only 4,000 miles that I had to take to service because of a black dashboard. Jose Vargas from the Service Dept was very nice, polite and very profes More

by MOMMIEDEAREST2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Vargas
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May 15, 2026 -

Mercedes-Benz of West Covina responded

Thank you for trusting your Mercedes GLC 300 with our service department. We’re glad our team was able to ease your concerns and resolve the dashboard issue. We appreciate your review and look forward to assisting with any future needs.

May 14, 2026

Not sure if the issue is this dealership or the larger Mercedes/Envision customer experience. I bought a new car about 3 weeks ago and still waiting for things that I should have gotten with the car on d More

by pquach2015
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mario Eshak
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 15, 2026 -

Mercedes-Benz of West Covina responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

May 14, 2026

The manager there was very attentive and helpful. Unfortunately the service representative was just looking for a sale. Didnt even make small talk or look at me twice. When I told him I needed a ride More

by tatimaria127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2026

It’s always a pleasure working with this dealership. They are very quick to respond and extremely helpful. Zayrab is wonderful. Got my mom and I two cars in two days! More

by briannaebanks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zayrab, Harut
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May 12, 2026 -

Mercedes-Benz of West Covina responded

It was a pleasure helping you and your mom find two Mercedes-Benz vehicles within two days. We’re glad our team’s quick responses and helpful service made everything go smoothly.

May 11, 2026

The dealership was very responsive and worked with me to have my new car ready. More

by sced06
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diana For
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May 11, 2026 -

Mercedes-Benz of West Covina responded

Thank you for sharing your experience. We’re pleased our team was responsive and had your new Mercedes-Benz CLA 350 ready quickly. We hope you enjoy every drive and look forward to assisting you again.

May 11, 2026

Excellent service adviser Very satisfied with the service done with vehicle. Service was done on time as adviser mentioned. More

by DC52QUAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Kolandjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear Abraham provided excellent service on your Mercedes-Benz GLC 300 and completed everything on schedule. We look forward to assisting you at your next visit.

May 11, 2026

They’ve always been very helpful. We’ve gotten 3 cars from them and they always make it easy. Shoutout Zayrab! More

by briannaebanks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zayrab
Report | Print
May 11, 2026 -

Mercedes-Benz of West Covina responded

We’re thrilled to have helped you with three Mercedes-Benz vehicles and to keep the process seamless each time. We appreciate your loyalty and look forward to assisting you again.

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