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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
2,225 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 2,225 reviews

October 17, 2026

Excellent service by MJ Provided updates following up with me I did not have appointment but he took care of me including recall More

by SAIFUSYED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mj
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Oct 17, 2026 -

Mercedes-Benz of West Covina responded

Your appreciation for the regular updates and for fitting in your GLC 300’s recall service without an appointment means a lot to our service department. We’re delighted we could accommodate you on short notice and ensure your vehicle is up to date. Thank you for the five-star rating.

October 17, 2026

The service agent , John is friendly and efficient. The service department was timely and fix the problem in a timely manners More

by ppterlove281673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Chow
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Oct 17, 2026 -

Mercedes-Benz of West Covina responded

Hearing your kind words about our service agent’s approachable and effective manner means a lot to our team. We’re glad our service department could promptly resolve the issue on your Mercedes-Benz CLA 250, and thank you for the five-star rating.

October 16, 2026

Proficient, Smooth, Pleasant Friendly service, quick turn around time. Great atmosphere, great customer service, friendly staff More

by jc40
Recommend Dealer
Yes
Employees Worked With
Jorge Colin Kuri
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Oct 16, 2026 -

Mercedes-Benz of West Covina responded

Knowing the service on your Mercedes-Benz S-Class felt smooth and prompt is rewarding for our service department. Your compliments on our welcoming atmosphere and friendly staff mean a lot to us.

October 16, 2026

Stress Free! Friendly Service Quick And Friendly Service Always there to help I'm completely satisfied More

by jc40
Recommend Dealer
Yes
Employees Worked With
Jorge Collin
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Oct 16, 2026 -

Mercedes-Benz of West Covina responded

We’re glad the service on your S-Class felt quick and stress-free. Hearing your praise for our friendly, helpful service means a lot to our team.

October 16, 2026

Excellent service at the service department, Shant was a true professional. I am very happy with Mr. Bashian as my new advisor. More

by DHARLIG
Recommend Dealer
Yes
Employees Worked With
Shant Bashian
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Oct 16, 2026 -

Mercedes-Benz of West Covina responded

Knowing our service department provided excellent support and that you’re pleased with your new advisor is truly rewarding.

October 16, 2026

The service very good , now my car running perfect , but I still need change oil. More

by Stevenpham853
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Oct 16, 2026 -

Mercedes-Benz of West Covina responded

Knowing our service helped get your CLE 450 running so well is rewarding. Hearing that you found our service excellent means a lot to our service department. When you’re ready for that oil change, we’d be happy to schedule it at your convenience.

October 16, 2026

The customer service was excellent, professional, and friendly. The staff is helpful, attentive, and knowledgeable, making the entire experience smooth and enjoyable. I truly appreciate their outstanding More

by DAWENKANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chow
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Oct 16, 2026 -

Mercedes-Benz of West Covina responded

Hearing that you found our service smooth and enjoyable means a lot to our service team. Your recognition of our team’s attentiveness and expertise is truly appreciated. We’re here for any future maintenance your GLC 300 may need.

October 16, 2026

The process of making an appointment was easy and the mechanic described everything wrong with my car and show me via video. George was helpful in explaining what services I needed on my car immediately More

by chrismackdablack
Recommend Dealer
Yes
Employees Worked With
George kakish
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Oct 16, 2026 -

Mercedes-Benz of West Covina responded

Knowing that making your appointment was easy means a lot to our service department. We’re pleased our technician could show you each issue on your E-Class via video and outline which services needed immediate attention and which could wait. Your feedback and five-star rating mean a great deal to us.

October 15, 2026

Easy to set appointment. Information & estimate was consistent. Demitra Lopez was helpful. Waiting area is pleasant. More

by BANSELL
Recommend Dealer
Yes
Employees Worked With
Demitra Lopez
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Oct 15, 2026 -

Mercedes-Benz of West Covina responded

Your feedback about our straightforward appointment process and reliable estimates for your E-Class service highlights the transparency our service department strives for. Knowing you found the waiting area pleasant and our team helpful means a lot to us.

October 15, 2026

Claimed they couldn't helped me with 4wheel alignment, to take my car to independent shop. No detailed explanation for what they couldn't fix More

by evsutra
Recommend Dealer
No
Employees Worked With
George Kakish
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