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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
2,166 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 2,166 reviews

September 29, 2026

The dealer’s services are very professional, efficient. The advisor James Hou is very friendly and resolved my issues very quickly. More

by tony@wongandlaw.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor James Hou
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Sep 29, 2026 -

Mercedes-Benz of West Covina responded

We’re glad the service on your AMG GLE 53 was handled smoothly and efficiently. Knowing you found our advisor approachable and that your issues were resolved promptly means a lot to us.

September 28, 2026

Excellent Prompt service. Shawnt was courteous, and understanding Of my concerns. Also called me the following week to follow up on my car. More

by banuanklesaria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawnt
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Sep 29, 2026 -

Mercedes-Benz of West Covina responded

Hearing that our service was prompt and that our follow-up call addressed your concerns means a lot to us. We appreciate the opportunity to care for your C-Class.

September 28, 2026

Good everything great the sweet is really good. i w ill consider go there in the future More

by ALICEHUANG737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy
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September 28, 2026

I had to bring my car in for an unexpected issue. Demitra got me in, serviced and back on the road quickly. More

by MGIRARD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demita Lopez
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Sep 28, 2026 -

Mercedes-Benz of West Covina responded

Our service department is pleased we could get you in promptly and have your EQS 580 back on the road swiftly. Thank you for your five-star rating and kind words.

September 28, 2026

Excellent easy transaction, very good communication, and great delivery. Trade-in and pricing was very fair. More

by RUSTYLONGHORN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roberto Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2026 -

Mercedes-Benz of West Covina responded

Roberto and our team are glad the purchase of your used Mercedes-Benz S Class felt straightforward from start to finish. Knowing our communication was clear and that the trade-in and pricing met your expectations is very rewarding.

September 27, 2026

Smooth and proficient But I still waiting for my video to show me condition of car and 4 wheel alignment report More

by rchan16533
Recommend Dealer
Yes
Employees Worked With
Demitra Lopez
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September 27, 2026

My service advisor James is great. The service department is a joke. They have no idea what they are doing. More

by MMILLNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Kolandjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eileen Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Weith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rabee Hattar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Lao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2026

Service was quick and efficient! The service advisor who helped me was a great guy! More

by Jon Saillant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shant Bashian
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Sep 26, 2026 -

Mercedes-Benz of West Covina responded

Knowing that our quick and efficient service on your EQE 350 met your expectations is rewarding. Your kind words about our service advisor mean a lot to us.

September 26, 2026

Demitra is the best! She is professional and makes sure she keep you updated. Thank you Demitra! More

by mhyun12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demitra
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Sep 26, 2026 -

Mercedes-Benz of West Covina responded

Your praise of our updates throughout the service on your Mercedes-Benz GLS 450 highlights how our service team prioritizes clear communication. Thank you for sharing your experience and for the five-star rating. Knowing our professionalism met your expectations is truly rewarding.

September 25, 2026

3% added for credit card is ridiculous when I'm already spending a premium on the service More

by EFONWANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Weith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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