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Mercedes-Benz of West Covina
West Covina, CA
2,185 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,185 reviews
October 02, 2026
I was expecting a five star Treatment, that's why I decided to come to the dealership instead of a regular mom and pop shop to only be treated bad, it was explained from the beginning what was wrong wi decided to come to the dealership instead of a regular mom and pop shop to only be treated bad, it was explained from the beginning what was wrong with the car because I did a diagnosed before taking it made that known to the representative he mentioned they still will have to do a diagnosis I went ahead with it , to only be sent a video by the technician stating clearly that it was only cylinder number two and because I think it's number four he would check it, but I don't believe he did a check because after I applied for a loan and did everything they recommend days later my engine light came back on, and it was the same one that I told the representative and that the technician stated clearly nothing was wrong so when you asked me, how was my treatment? I am very upset. I will never go there again or recommend anyone. More
by henry_madge
Verified CustomerEmployees Worked With
Vahe Yumchadzhyan
October 02, 2026
The car is running well. I hated the long wait but due to problems with getting parts, I understand. My car was clean after the work done on it. I hated the long wait but due to problems with getting parts, I understand. My car was clean after the work done on it. More
by AGATHAMALLORY46
Employees Worked With
Jorge Colin Kuri
October 02, 2026
I’m not satisfied, because my car keeps having the same problem every time with the same issues problem every time with the same issues More
by aegallardo1224
Employees Worked With
October 02, 2026
Roy always provides excellent service. He is friendly, professional, and very responsible. Every time I bring my car in, he makes sure a loaner car is arranged and everything is well organ He is friendly, professional, and very responsible. Every time I bring my car in, he makes sure a loaner car is arranged and everything is well organized. He keeps me updated throughout the service process and always explains the latest status clearly. I really appreciate his attention to detail, responsiveness, and consistently great customer service. It’s always a pleasure working with Roy. More
by Yi
Employees Worked With
Roy
October 02, 2026
Everyone was pleasant and communicative. Such a wonderful surprise compared to my experience at other Mercedes service departments. Highly recommend Mercedes-Benz of West Covina. Such a wonderful surprise compared to my experience at other Mercedes service departments. Highly recommend Mercedes-Benz of West Covina. More
by Maria Martinez
Employees Worked With
MJ
October 02, 2026
Everyone was pleasant and communicative. Such a wonderful surprise compared to my experience at other Mercedes service departments. Highly recommend Mercedes-Benz of West Covina. Such a wonderful surprise compared to my experience at other Mercedes service departments. Highly recommend Mercedes-Benz of West Covina. More
by Maria Martinez
Employees Worked With
MJ
