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Mercedes-Benz of West Covina
West Covina, CA
1,845 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,845 reviews
Verified Customer
May 26, 2026
Original charging cable was broken within one year usage, service people told me it’s not in warranty, really strange to hear it, it’s BENZ bundle part why got this without warranty service, no choice to buy service people told me it’s not in warranty, really strange to hear it, it’s BENZ bundle part why got this without warranty service, no choice to buy a new one? But just used first to fail to take out, tried so many solution without taking out, no choice to ask road side service to tow back BENZ West Covina, after one day just told me bad quality of new cable and changed a new one with warranty, why I can’t get first cable warranty but get second cable warranty? More
by henrl8343
Employees Worked With
Riad
May 26, 2026
My experience with MBofWC was amazing! In particular, Michael! I first connected with Michael regarding an SL43, trying to live out my late-life passion with a convertible. After verbally In particular, Michael! I first connected with Michael regarding an SL43, trying to live out my late-life passion with a convertible. After verbally agreeing to a deal for the SL43, my sensibility got the best of me and I decided to buy my wife a China Blue G550, her dream car! I worked over text with Michael and we agreed to a 4 p.m. meeting on Mother’s Day. He pulled the SL43 out and hugged it like a proud dad, but knew it was not for me. He said, “follow me to my office.” In the garage he had the G550 with a beautiful bouquet ready for my wife. She was blown away and took a good five minutes to realize what was happening. Michael and team really pulled it off! Kudos to Michael and his management team for creating a truly lifelong memory for our family. And, who knows what will happen with that SL!!!! More
by larrylevin127
Employees Worked With
Micheal
May 25, 2026
Roberto and Same were great all the way through. But when the car was delivered to me at my home, nobody offered to walk me through all the features. And nobody followed up with me ever after the But when the car was delivered to me at my home, nobody offered to walk me through all the features. And nobody followed up with me ever after the sale to thank me for the purchase and offer any assistance with set up and things. Or just to see how much I loved it. Oh well, no big deal. I found plenty of information and videos to show me all the features More
by JCEROFECI
May 25, 2026
This is my second time purchasing my vehicle from this dealership and both experienced has been exceptional. Great customer service, friendly & always there to take your calls. dealership and both experienced has been exceptional. Great customer service, friendly & always there to take your calls. More
by staceyann_edwards1
Employees Worked With
Zayrab
May 25, 2026
Very friendly and accommodating. Michael was quick to respond to my email inquiry with a call follow up. We set an appointment and two cars were waiting for my inspection. After a Michael was quick to respond to my email inquiry with a call follow up. We set an appointment and two cars were waiting for my inspection. After a drive I purchased a new E450 on the spot. I’ve purchased MB in the distant pass and once again was very pleased with the experience. More
by scraig640
Employees Worked With
Michael internet sales
May 24, 2026
The sales process was okay initially, but my experience after driving the car off the lot has been disappointing. I’ve reached out one time and I guess also the last time with questions and concerns, no re after driving the car off the lot has been disappointing. I’ve reached out one time and I guess also the last time with questions and concerns, no responds to my messages at all. The finance department also left a very negative impression. When I went in to sign the lease, they didn’t introduce themselves, say hello, or make the process feel welcoming. The interaction felt cold and unfriendly. More
by shaoyinliu09
Employees Worked With
