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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
2,073 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 2,073 reviews

August 20, 2026

George Kakish was incredibly helpful, professional, and accommodating throughout the entire process. He made everything easy and stress-free, and I truly appreciated how attentive and kind he was. Excellen More

by jamjchang
Recommend Dealer
Yes
Employees Worked With
George Kakish
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Aug 20, 2026 -

Mercedes-Benz of West Covina responded

Your kind words about how easy and stress-free the service process was mean a great deal to our service team. We’re glad our team could provide attentive, professional care throughout the service on your Mercedes-Benz GLC 300.

August 20, 2026

Chad was wonderful. He took care of all of my needs and issues reassured me that everything would be taken care of. He has outstanding customer service. More

by EDWARDKINGS1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad service department
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Aug 20, 2026 -

Mercedes-Benz of West Covina responded

Your feedback about feeling reassured and having every issue addressed highlights our service team’s dedication to care. Knowing you felt fully supported during the service on your GLE 350 means a great deal to our service department.

August 19, 2026

Great people and great service George Kakish is an amazing service advisor Very professional and knows how to take care of his clients More

by JOSEPH.MEHANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Robertson
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Aug 19, 2026 -

Mercedes-Benz of West Covina responded

Knowing that you felt well cared for during the service on your GLC 300 means a lot to us. We appreciate your five-star rating and kind words about our team’s professionalism.

August 18, 2026

Have yet to receive call back on explanation of service done on my vehicle currently hav a call into Mercedes Customer Service to see if they can get some answers for Me! Been a customer since 2019 n have More

by DIVINEAUBRY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
This rating is for service dept
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August 17, 2026

Satisfied you did a good job please remain the best thank you Mercedes Benz of West Covina More

by josemarie_ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John chow
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Aug 17, 2026 -

Mercedes-Benz of West Covina responded

Thank you for your kind words and five-star rating. We’re glad the service on your Mercedes-Benz GLC 300 met your expectations, and your encouragement to remain the best means a lot to our service department.

August 17, 2026

Great sevice from everyone in this location always going beyond for customers and service especially my service consultant James Hou More

by MARTINCRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James hou
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Aug 17, 2026 -

Mercedes-Benz of West Covina responded

Knowing you feel our service department went the extra mile means a lot to us. We’re glad our service consultant provided exceptional care for your AMG CLA.

August 17, 2026

Excellent customer service! They were honest, professional, and efficient, with no unnecessary repairs or long wait times. They matched the pricing from the Ontario location, an More

by Shantel626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Huape
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Aug 17, 2026 -

Mercedes-Benz of West Covina responded

Knowing that the service on your E-Class met your expectations for honesty and efficiency is rewarding. Our team is pleased we could match the Ontario location pricing and keep wait times short. Your recommendation means a great deal to our service department.

August 16, 2026

Chad Darett made working with the dealership outstanding. Chad Darett the service assistant was outstanding. More

by Dan4four
Recommend Dealer
Yes
Employees Worked With
Chad Darett
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Aug 16, 2026 -

Mercedes-Benz of West Covina responded

Hearing that working with our service assistant felt outstanding means a lot to our service department. We’re pleased to have provided exceptional assistance during your Mercedes-Benz S-Class service.

August 15, 2026

I had an appointment with George at 7 am As soon as I arrived I was greeted by a pleasant young man who directed me to George who had all the necessary paperwork so I didn’t have to wait. The vehicle was More

by JOSEPH.MEHANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason and Ramal
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Aug 15, 2026 -

Mercedes-Benz of West Covina responded

Your mention of arriving to completed paperwork and having your GLC 300 ready exactly as promised highlights our service department’s focus on precision. Knowing that this level of efficiency met your expectations means a lot to our service team.

August 15, 2026

I made an appointment and was told it would take about 2 hrs, but when I got there they told me I had to leave the for overnight, when I was driving home my light came on to add def. They should have topped More

by Buttonqueen54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Paez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 20, 2026 -

Mercedes-Benz of West Covina responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

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