Mercedes-Benz of West Covina

An excellent dealership—enthusiastic, friendly, professional, and trustworthy. The follow-up maintenance is also very professional—especially James, who is always professional, friendly, and a real professional, and trustworthy. The follow-up maintenance is also very professional—especially James, who is always professional, friendly, and a really great person. More

He is friendly and enthusiastic, and communication with him is very smooth. Very professional and very nice. him is very smooth. Very professional and very nice. More

The service was great! I received a detailed inspection video, and everything included in the service was clearly explained. The whole process was smooth, transparent, and I received a detailed inspection video, and everything included in the service was clearly explained. The whole process was smooth, transparent, and professional. I’m very satisfied with the service and would definitely recommend it! More

Shant was so helpful and patient. He made sure always communicate and follow up regarding the entire situation. Overall, Shant provided amazing customer service and made my experience He made sure always communicate and follow up regarding the entire situation. Overall, Shant provided amazing customer service and made my experience phenomenal with Mercedes Benz of West Covina. More

I got scammed, went in for my window not rolling up, I already knew it needed a regulator but they decided to run a diagnostics???!! for $315. The estimate came out as $2400 plus dollars, a repair I could already knew it needed a regulator but they decided to run a diagnostics???!! for $315. The estimate came out as $2400 plus dollars, a repair I couldn't afford at the moment, I asked if I could apply the $315 towards something else the car might need but I was told no by the person that helped me, it was a shady business practice because if I had been told ahead of time that it was going to be anywhere on the vicinity of $1000 I would have just walked away without spending my hard earned money to run a diagnostics that I did not need in the first place because I already knew what the car needed, anyways, your place needs to have an estimated price for the services you offer so that customers can see them, I got the car fixed for $550, a mere fraction of what you guys wanted to charge me, I do not know how you guys can justify charging customers $2400 for a regulator, and your business practices are shady and designed to scam your customers to say the least. Also, your service representatives don't do a good job as far as communicating honestly with their clients, they just seem to be interested in your cash and nothing else. I will never ever go back to your place for anything and I will not buy any more Mercedes Benz vehicles for me or my immediate family. More

Great Service and highly efficient. Expedited process very timely.Unsurpassed experience. Personnel were very friendly and accommodating. Expedited process very timely.Unsurpassed experience. Personnel were very friendly and accommodating. More

You judge a dealership by the caliber of who they choose to represent them, and when I say that our service expert put his BEST foot forward without even trying, I mean that. He handled everything so effort to represent them, and when I say that our service expert put his BEST foot forward without even trying, I mean that. He handled everything so effortlessly, I could sense that it all just came naturally to him. I was in quite a pickle, with multiple worries stressing me out. Not only did he help provide complimentary tow service that I never thought was even an option, he cuz my wait time down by 2 days for completing the job. Shant Bashian, you are who every dealership employ MUST strive to be like so customers like me restore thier faith in dealerships and customer service. You are a testament to knowledgeable technical service experts nationwide, and I thank you for pulling us out of a rough situation with such ease and peace of mind. More