Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Covina
West Covina, CA
2,100 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,100 reviews
Verified Customer
September 02, 2026
Excellent Friendly advisor at store but poor services. my vehicle is sitting dealer for over a week for fixing engine light issue and B paid services. when I got back my vehicle, B service message is stil my vehicle is sitting dealer for over a week for fixing engine light issue and B paid services. when I got back my vehicle, B service message is still on and add on battery light is on. I just think This is a careless mistake. They just overlooked these messages. Advisor John took back my vehicle to reset service message but battery light is on (actually, I took back my vehicle and back to home. battery light is not show up again) but there had another issue happening is flat tire light on. it showed 2 front tires pressure is only 35 and 2 rear tires pressure is only 40. I was so frustrated all these issue pop up and my wife learned these and questions me is dealer just fixed the engine light issue but how about the B services? I did try to call back the advisor and left a message for call back.Unfortunately, I doesn't receive any call back. More
by XIULIN2067
Employees Worked With
John Chow
September 02, 2026
My advisor Roy Wu was very helpful and called/texted me with updates as my car got serviced. He also checked and was able to get things repaired before the warranty expired. with updates as my car got serviced. He also checked and was able to get things repaired before the warranty expired. More
by DNNYK
Employees Worked With
Roy wu
September 01, 2026
It was fast and easy. I had to go to work early in the morning and my advisor George made everything ready. I was in and out of the service center quick enough to get to w I had to go to work early in the morning and my advisor George made everything ready. I was in and out of the service center quick enough to get to work on time More
by myatnoothu123
Employees Worked With
My advisor
August 31, 2026
Had an awesome Experience. Walked in test drove the vehicle liked it, sat down they got me financed and walked out in about an hour and a half. My salesmen Ray was super helpfu Walked in test drove the vehicle liked it, sat down they got me financed and walked out in about an hour and a half. My salesmen Ray was super helpful and friendly. More
by bigbubbad
Employees Worked With
Ray
August 29, 2026
Survive was poor . That's twice I had to wait a long time for my car That's twice I had to wait a long time for my car More
by FJDEAND
Employees Worked With
It was over half an hour wait for my car after I paid my bill . They just had me wait in vain and then realized my car was parked up front
August 29, 2026
Jorge Colinkuri is hands down one of the BEST service providers at this location. He always keeps me informed on the status of my vehicle and explains everything thoroughly. I go to get my car serviced h providers at this location. He always keeps me informed on the status of my vehicle and explains everything thoroughly. I go to get my car serviced here because of him. More
by JRNESANCHEZ
Employees Worked With
Jorge Colinkuri
