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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
1,607 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 1,607 reviews

February 26, 2026

Goggle left on the passages seat, found a name tag left inside the engine area, cover the fan More

by FAYYEH11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
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February 26, 2026

Their service was excellent and they are very welcoming, I don’t speak so much English,but they are helped me find translator ,it was great. More

by huijunchen1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abraham Kolandjian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eileen Valencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexander Weith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rabee Hattar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sally Lao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

Mercedes-Benz of West Covina responded

Thank you for trusting our service team with your Mercedes-Benz CLE 300 and for sharing your experience. We’re happy that we could provide a translator to make communication easier. We look forward to welcoming you back anytime.

February 26, 2026

Unprofessional, cars not even inspected properly before sale, disorganized sales people, incompetent managers that miscommunication with their team and customers More

by akells06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Other
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February 26, 2026

It is always a pleasure to have service done on my 2 Mercedes due to the outstanding service I always receive from Service Consultant, Peter Yea. More

by WAYNEJOSEPH465
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Yee
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Feb 26, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to know that our service consultant consistently makes servicing your Mercedes-Benz vehicles a pleasure. We appreciate your loyalty and look forward to assisting you on your next visit.

February 25, 2026

Very efficient, proficiently, fast service, I went just to check on a E class 450, to see how it drives and what new about it, I ended getting new one, I do appreciate the help of the salesman who did help More

by zelhajjaoui
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rabi ELhajj
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Feb 25, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear our team provided efficient and fast assistance when you visited to explore the Mercedes-Benz E-Class 450. We’re delighted you discovered all the new features and decided on a new E-Class. Your kind feedback about our sales support means a great deal to us.

February 25, 2026

My recent "B service" was great. No issues,clean waiting room with drinks and snacks. They told me it might be 3 hours and arranged a Lyft for me. Overall very nice people in the More

by Jocelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't hear a name on the technicians video but it was helpful. My service rep Rian was kind and helpful
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Feb 26, 2026 -

Mercedes-Benz of West Covina responded

We’re pleased to hear your B service appointment went smoothly and our comfortable waiting area with refreshments and the Lyft arrangement helped make your visit convenient. It’s great that the video from our technician and text updates kept you informed, and we will share your feedback about adding technician IDs. Thank you for choosing to service your Mercedes-Benz C-Class with us and for letting us know about your experience.

February 25, 2026

Quick, friendly service. Knowledgeable. Pleasure to work with. Explained all the features of the car. Offered to show other options for purchase. More

by JOANMEISTER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sally Lao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2026 -

Mercedes-Benz of West Covina responded

Thank you for highlighting our quick, friendly and knowledgeable service. We’re glad we could explain every feature of your new Mercedes-Benz and explore additional purchasing options. We hope you enjoy your new vehicle.

February 24, 2026

Everything went so smoothly, Shadi was so incredibly helpful, I absolutely love my new car!! More

by iglesias.ashley28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2026 -

Mercedes-Benz of West Covina responded

Thanks for sharing your feedback. We’re glad Shadi guided you seamlessly through the process and that you’re loving your Mercedes-Benz GLB 250.

February 24, 2026

George has been my service adviser for years. I value his advice and knowledge. Someone you can trust. More

by SAMUELMLOPEZ
Recommend Dealer
Yes
Employees Worked With
George Kakish
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Feb 24, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear our service team’s expertise has been a reliable resource for your Mercedes-Benz E-Class over the years. We appreciate your trust and look forward to assisting with your future maintenance needs.

February 23, 2026

Welcoming, listening ,explaining in visual video, discussing with respect all problems,advising what would be the best for client. More

by rickrezkalla
Recommend Dealer
Yes
Employees Worked With
George KAKISH service counselor
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Feb 23, 2026 -

Mercedes-Benz of West Covina responded

We’re glad our team made you feel welcome, took time to explain your E-Class service through video, and treated every concern with respect while offering tailored advice. Thank you for sharing your experience and trusting us with your Mercedes-Benz.

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