Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
1,449 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
Contact Dealership

2010 E Garvey Ave S

West Covina, CA

91791

Directions

By Type

Showing 1,449 reviews

January 06, 2026

This was the most disappointing experience I’ve had at Mercedes. The rental/loaner car options were not Mercedes vehicles as promised, and despite having an appointment, I waited over three hours at this More

by KLARISSAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Loaner vehicle department
Report | Print
January 05, 2026

Great service! and great customer care and got it done in the time I needed it. More

by INFO@MIKHAILDESIGNS.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 05, 2026 -

Mercedes-Benz of West Covina responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 04, 2026

Their customer service department is very friendly and efficient. Also, It is clean and has a well displayed with some new Mercedes as well. More

by Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hou
Report | Print
Jan 04, 2026 -

Mercedes-Benz of West Covina responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 04, 2026

Good explain customer service , every thing clean I will go back a agin your store More

by JMICHELY623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hou
Report | Print
Jan 04, 2026 -

Mercedes-Benz of West Covina responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 03, 2026

Wonderful service dept. Great communication and timely updates. The fact that they have a rental car dept in the building is also very convenient. More

by TANYAIMONTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 03, 2026 -

Mercedes-Benz of West Covina responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

January 03, 2026

They are always professional. Curtious, and knowledgeable. Fast, smart, know what they are doing, even the guy who brings my car More

by GERARDOPOMPA
Recommend Dealer
Yes
Employees Worked With
Rian lou
Report | Print
Jan 04, 2026 -

Mercedes-Benz of West Covina responded

Thank you for choosing Mercedes-Benz of West Covina. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 01, 2026

Basic service was completed as expected. It took a little longer than initially quoted and the price was also a bit higher, but they made accommodations. A quick wash would have been a nice More

by FRANKES TRAVEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jan 04, 2026 -

Mercedes-Benz of West Covina responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 01, 2026

Everything went smoothly from dropping off the car by tow truck to diagnosis, warranty claim and repair. More

by RAYMOND9432002
Recommend Dealer
Yes
Employees Worked With
Chad Darett
Report | Print
Jan 01, 2026 -

Mercedes-Benz of West Covina responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 01, 2026

Great and friendly fast service! George is the best service advisor. Throughly explained everything to me and took in my vehicle right away and finished it the same day. More

by Topsecretmikey
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Kakish
Report | Print
Jan 01, 2026 -

Mercedes-Benz of West Covina responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of West Covina.

January 01, 2026

Gustavo and Kevin provided me great service. Only comment I have the application/ finance process can be quicker More

by bob.sarath
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gustavo and Kevin
Report | Print
Jan 02, 2026 -

Mercedes-Benz of West Covina responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

1
2
...
145