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Mercedes-Benz of West Covina
West Covina, CA
1,557 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,557 reviews
February 06, 2026
As part of the negotiation, I was given a charger for the car I purchased which otherwise does not come with one. When I got home it didn't work. The original sales agent (Jake), who was great said he would car I purchased which otherwise does not come with one. When I got home it didn't work. The original sales agent (Jake), who was great said he would mail me a new one. Unfortunately he had an emergency and no one else in the dealership will honor that and mail me a replacement. They said it was a courtesy to give a charger despite the fact that it was agreed upon during the conversation before signing the deal. I even said if they don't have a charger they could give me something of similar value like all weather mats and this was also declined. Finally, I only received one key and they have still not successfully arranged for a second key. If you can avoid them, I would definitely do business with a better and more reputable dealership in the future. More
by samirhshah
Verified Customer
February 06, 2026
Thank you for the nice surprise! I really appreciated the car wash. That was very thoughtful. I really appreciated the car wash. That was very thoughtful. More
by dianachen2007
Employees Worked With
Other Employees :
Peter lee
February 04, 2026
1.The employee did not show up at the scheduled time at 7 AM. 2.Annual maintenance have three problems were not resolved and the handle of the right rear door is avrstched. AM. 2.Annual maintenance have three problems were not resolved and the handle of the right rear door is avrstched. More
by KCHEN16888
Employees Worked With
James Hou
February 04, 2026
Peter is very friendly, he handles problems very professionally and quickly. Peter is very friendly, he handles problems very professionally and quickly. he had a warm and enthusiastic attitude. Pet professionally and quickly. Peter is very friendly, he handles problems very professionally and quickly. he had a warm and enthusiastic attitude. Peter is excellent. More
by XIXI136866
Employees Worked With
Peter
February 03, 2026
Vaho was awesome have no complaints Everything was great Did a lot of warranties work and finished it in time Received a loaner car that was very kind Since we live in Burbank it’s a bit of a dr great Did a lot of warranties work and finished it in time Received a loaner car that was very kind Since we live in Burbank it’s a bit of a drive so the loaner was awesome Thanks again for all your hard work and support More
by SPIRITBACK12
Employees Worked With
Vaho
