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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
1,603 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 1,603 reviews

February 25, 2026

My recent "B service" was great. No issues,clean waiting room with drinks and snacks. They told me it might be 3 hours and arranged a Lyft for me. Overall very nice people in the More

by Jocelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn't hear a name on the technicians video but it was helpful. My service rep Rian was kind and helpful
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February 25, 2026

Quick, friendly service. Knowledgeable. Pleasure to work with. Explained all the features of the car. Offered to show other options for purchase. More

by JOANMEISTER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sally Lao
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 25, 2026

Very efficient, proficiently, fast service, I went just to check on a E class 450, to see how it drives and what new about it, I ended getting new one, I do appreciate the help of the salesman who did help More

by zelhajjaoui
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rabi ELhajj
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Feb 25, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear our team provided efficient and fast assistance when you visited to explore the Mercedes-Benz E-Class 450. We’re delighted you discovered all the new features and decided on a new E-Class. Your kind feedback about our sales support means a great deal to us.

February 24, 2026

Everything went so smoothly, Shadi was so incredibly helpful, I absolutely love my new car!! More

by iglesias.ashley28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shadi Darwich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2026 -

Mercedes-Benz of West Covina responded

Thanks for sharing your feedback. We’re glad Shadi guided you seamlessly through the process and that you’re loving your Mercedes-Benz GLB 250.

February 24, 2026

George has been my service adviser for years. I value his advice and knowledge. Someone you can trust. More

by SAMUELMLOPEZ
Recommend Dealer
Yes
Employees Worked With
George Kakish
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Feb 24, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear our service team’s expertise has been a reliable resource for your Mercedes-Benz E-Class over the years. We appreciate your trust and look forward to assisting with your future maintenance needs.

February 23, 2026

Welcoming, listening ,explaining in visual video, discussing with respect all problems,advising what would be the best for client. More

by rickrezkalla
Recommend Dealer
Yes
Employees Worked With
George KAKISH service counselor
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Feb 23, 2026 -

Mercedes-Benz of West Covina responded

We’re glad our team made you feel welcome, took time to explain your E-Class service through video, and treated every concern with respect while offering tailored advice. Thank you for sharing your experience and trusting us with your Mercedes-Benz.

February 23, 2026

Everyone is extremely friendly & professional . Excellent customer service experience. Will definitely be returning in the future for all my service needs. More

by mochha2004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Demitra Lopez (service consultant)
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Feb 23, 2026 -

Mercedes-Benz of West Covina responded

Thank you for noting our team’s friendly and professional approach. We’re honored you chose us for your Mercedes-Benz CLA-Class service. We look forward to assisting with your service needs in the future.

February 23, 2026

Chad was my advisor he is excellent. Very knowledgeable and great customer service. I give him a 5 star review. More

by DIAZ.CINDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad
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Feb 23, 2026 -

Mercedes-Benz of West Covina responded

It's wonderful to hear your service advisor provided such knowledgeable support for your Mercedes-Benz EQE 350. Thank you for awarding us five stars, and we look forward to serving your EQE 350 again.

February 23, 2026

Part people help me to test new key setup and show me to use key Service is excellent More

by DH25PI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts dept
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Feb 23, 2026 -

Mercedes-Benz of West Covina responded

It’s wonderful to hear our parts team helped you test your new key and guided you through its functions. We’re pleased the E-Class service met your expectations and provided an excellent experience. Please reach out anytime you need further support.

February 23, 2026

They made us two keys and did the yearly service in a prompt and polite way. Peter Yee kept us informed and up to date. More

by SBRUINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Yee
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Feb 23, 2026 -

Mercedes-Benz of West Covina responded

We appreciate the 5-star rating. It was a pleasure to create two new keys and perform your smart ForTwo Electric Drive’s annual service promptly and courteously. Our team is glad to have kept you informed throughout the process.

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