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Mercedes-Benz of West Covina

West Covina, CA

Overview
Employees
Reviews
Vehicles
4.5
2,074 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 2,075 reviews

August 23, 2026

Dealership was nice, everyone was friendly. Had lots of nice cars in the showroom. I was promised a full tank of gas, however when the car arrived at home the tank was completely empty. Very di More

by AMERSUKKAR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rabi El Haj
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August 22, 2026

Excellent Enjoyable, Timely, Informative Conversation That's all I have Right now That's all I can think of right now More

by ECWILLIAMS62
Recommend Dealer
Yes
Employees Worked With
Peter Yee
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Aug 22, 2026 -

Mercedes-Benz of West Covina responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of West Covina!

August 20, 2026

George Kakish was incredibly helpful, professional, and accommodating throughout the entire process. He made everything easy and stress-free, and I truly appreciated how attentive and kind he was. Excellen More

by jamjchang
Recommend Dealer
Yes
Employees Worked With
George Kakish
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Aug 20, 2026 -

Mercedes-Benz of West Covina responded

Your kind words about how easy and stress-free the service process was mean a great deal to our service team. We’re glad our team could provide attentive, professional care throughout the service on your Mercedes-Benz GLC 300.

August 20, 2026

Chad was wonderful. He took care of all of my needs and issues reassured me that everything would be taken care of. He has outstanding customer service. More

by EDWARDKINGS1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad service department
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Aug 20, 2026 -

Mercedes-Benz of West Covina responded

Your feedback about feeling reassured and having every issue addressed highlights our service team’s dedication to care. Knowing you felt fully supported during the service on your GLE 350 means a great deal to our service department.

August 19, 2026

Great people and great service George Kakish is an amazing service advisor Very professional and knows how to take care of his clients More

by JOSEPH.MEHANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Robertson
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Aug 19, 2026 -

Mercedes-Benz of West Covina responded

Knowing that you felt well cared for during the service on your GLC 300 means a lot to us. We appreciate your five-star rating and kind words about our team’s professionalism.

August 18, 2026

Have yet to receive call back on explanation of service done on my vehicle currently hav a call into Mercedes Customer Service to see if they can get some answers for Me! Been a customer since 2019 n have More

by DIVINEAUBRY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
This rating is for service dept
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Aug 23, 2026 -

Mercedes-Benz of West Covina responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 17, 2026

Satisfied you did a good job please remain the best thank you Mercedes Benz of West Covina More

by josemarie_ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John chow
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Aug 17, 2026 -

Mercedes-Benz of West Covina responded

Thank you for your kind words and five-star rating. We’re glad the service on your Mercedes-Benz GLC 300 met your expectations, and your encouragement to remain the best means a lot to our service department.

August 17, 2026

Great sevice from everyone in this location always going beyond for customers and service especially my service consultant James Hou More

by MARTINCRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James hou
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Aug 17, 2026 -

Mercedes-Benz of West Covina responded

Knowing you feel our service department went the extra mile means a lot to us. We’re glad our service consultant provided exceptional care for your AMG CLA.

August 17, 2026

Excellent customer service! They were honest, professional, and efficient, with no unnecessary repairs or long wait times. They matched the pricing from the Ontario location, an More

by Shantel626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Eshak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Saleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Liz Huape
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Aug 17, 2026 -

Mercedes-Benz of West Covina responded

Knowing that the service on your E-Class met your expectations for honesty and efficiency is rewarding. Our team is pleased we could match the Ontario location pricing and keep wait times short. Your recommendation means a great deal to our service department.

August 16, 2026

Chad Darett made working with the dealership outstanding. Chad Darett the service assistant was outstanding. More

by Dan4four
Recommend Dealer
Yes
Employees Worked With
Chad Darett
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Aug 16, 2026 -

Mercedes-Benz of West Covina responded

Hearing that working with our service assistant felt outstanding means a lot to our service department. We’re pleased to have provided exceptional assistance during your Mercedes-Benz S-Class service.

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