Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Covina
West Covina, CA
1,968 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,968 reviews
July 11, 2026
I been taking my Mercedes for same problem And I keep taking it back and I feel like they don’t do nothing on the car I took it out and the card start with the same problem again taking it back and I feel like they don’t do nothing on the car I took it out and the card start with the same problem again More
by dci.insulation
Verified CustomerEmployees Worked With
Roy wu
July 09, 2026
Chad Darett from the Service Department, as always, was very helpful, courteous, patient and understanding. He walked me through on the part where I was not so familiar with. And patiently explained to me very helpful, courteous, patient and understanding. He walked me through on the part where I was not so familiar with. And patiently explained to me what they found out and what was restored. I’m very pleased and satisfied with this dealership. I would also like to thank the rental service department for being patient with me. I also want to thank Abraham Kolandjian for referring Chad to assist me with the service of my vehicle. More
by havenhomecareglendorallc
July 07, 2026
Thank you MB W Covina for a great experience! Liam went above and beyond every step of the way, even getting my new Benz right to my doorstep to avoid traffic! The man that handled finance (sorry Liam went above and beyond every step of the way, even getting my new Benz right to my doorstep to avoid traffic! The man that handled finance (sorry his name slipped my mind) was great, letting me know my options and getting paperwork over to me right away! Can’t thank them enough! More
by BOOKANDREAPRINCE
Employees Worked With
Other Employees :
Liam
July 07, 2026
Although my vehicle was at the dealership a little longer than anticipated because parts had to be ordered, my overall experience was very positive. My service advisor at Mercedes-Benz of West Covina was pro than anticipated because parts had to be ordered, my overall experience was very positive. My service advisor at Mercedes-Benz of West Covina was professional, courteous, and a pleasure to work with. She made the process easy, treated me with respect, and provided excellent customer service. I truly appreciate her professionalism and would gladly work with her again. Thank you! More
by MSJANET35
Employees Worked With
Demitra
July 06, 2026
I have to admit I always have excellent service. Since I started taking my Benz for Service for the last 4 yrs all the staff is very friendly, I can honestly say I have never had any issues to this Since I started taking my Benz for Service for the last 4 yrs all the staff is very friendly, I can honestly say I have never had any issues to this day. Keep up the good work. More
by CXAGUILAR
Employees Worked With
James Hou - Thank you James.
July 06, 2026
I had an amazing experience with this dealership! Andrew and Zaryab were friendly, professional, and genuinely wanted to make sure I was completely satisfied every step of the way. They took the time Andrew and Zaryab were friendly, professional, and genuinely wanted to make sure I was completely satisfied every step of the way. They took the time to answer my questions, made the process smooth and stress free, and didnt make me feel pressured. Their exceptional customer service and commitment to making sure I left happy are exactly why I ended up leasing two vehicles. I highly recommend this dealership to anyone looking for a great car-buying or leasing experience! Thanks again! More
by Kristine
Employees Worked With
Andrew Samaan, Zaryab
