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Roberto Quiroz
Roberto Quiroz at Mercedes-Benz of West Covina

Roberto Quiroz

Internet Sales Manager

Mercedes-Benz of West Covina

2010 E Garvey Ave S
West Covina, CA 91791

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4.1
131 Reviews

Languages Spoken

English English

Spanish Spanish

4.1

131 Reviews

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131 Reviews of Roberto Quiroz

September 24, 2026

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Employee Rating

Really good service thanks shant bashian help me to get a rental and he stayed in touch More

by gustavo290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

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Sep 24, 2026

Mercedes-Benz of West Covina responded

Your note about staying in touch reflects how our service team values clear communication. We’re pleased we could arrange a rental while your Mercedes-Benz AMG GLC 63 was in for service. Hearing that you appreciated our support means a lot to our team.

September 23, 2026

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Employee Rating

Same issue happened again the service center doesn’t even give a ride Uber or loaner car, can’t wait there get the car fixed , bad experience More

by PRIS888USA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Paez, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

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August 11, 2026

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Employee Rating

Roberto and Ryder at Mercedes-Benz of West Covina took amazing care of me. Got me into my new car with ease. I’ll definitely be going back when I’m ready to trade up. More

by chrisxxx1972
Recommend Dealer
Yes

Other Employees Tagged: Ryder who closed out the deal was great as well. No high pressure sales, and made the experience easy.

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Aug 11, 2026

Mercedes-Benz of West Covina responded

Knowing that the purchase of your C-Class felt effortless means a lot to our team. Roberto appreciates your kind words, and we look forward to assisting you the next time you trade up.

July 16, 2026

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I took my car in because the oil light said to add a quart of oil, Riad took great care of it! He even had it washed and looking like nee. Appreciated that so much! More

by MENAGIRL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao , Riad Sarieddine

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Jul 16, 2026

Mercedes-Benz of West Covina responded

It was our pleasure to top off your Mercedes-Benz CLA 250’s oil and freshen it up with a wash and detail. Thank you for recognizing our team’s effort; we look forward to assisting you again.

July 12, 2026

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Employee Rating

Every service member was great at west covina service even if the dealership is terrible. More

by matttapia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

Print
Jul 13, 2026

Mercedes-Benz of West Covina responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

July 07, 2026

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Employee Rating

Thank you MB W Covina for a great experience! Liam went above and beyond every step of the way, even getting my new Benz right to my doorstep to avoid traffic! The man that handled finance (sorry More

by BOOKANDREAPRINCE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao , Liam

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Jul 07, 2026

Mercedes-Benz of West Covina responded

It’s great to hear our sales consultant went above and beyond by delivering your new Mercedes-Benz right to your doorstep. We’re also glad our finance associate explained all your options clearly and handled the paperwork quickly. Thank you for sharing your experience; we look forward to welcoming you back soon.

July 06, 2026

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Employee Rating

No interaction with me. In a hurry to take care of anyone who came in and forgot about me. No instructions on how to More

by mjilling1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Abraham Kolandjian, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

Print
Jul 09, 2026

Mercedes-Benz of West Covina responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Please reach out to us at your convenience.

July 03, 2026

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Employee Rating

Roberto Quiroz was great! ! Thank you to everyone that help.. Hopefully in the future I may return for my next ride… thank you once again!! More

by mr.robles25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 03, 2026

Mercedes-Benz of West Covina responded

We’re thrilled Roberto and our team could assist you with your Ford Bronco. We look forward to seeing you again for your next ride.

June 27, 2026

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Employee Rating

Sales man didn’t know details of the vehicle, why it had 4k extra miles, if it had a digital key or not. Did not walk me through how to use the vehicle or activate drivers assist Finance team didn’t give More

by adri.wagner92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Shadi Darwich

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Jul 01, 2026

Mercedes-Benz of West Covina responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

June 25, 2026

Dealership Rating
Employee Rating

The Best Roy alway take care of me, he is amazing,he sure get a Raise More

by key4567ck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Paez, Abraham Kolandjian, Shadi Darwich, Eileen Valencia, Alexander Weith, Mario Eshak, Jake Saleh, Rabee Hattar, Sally Lao

Print
Jun 25, 2026

Mercedes-Benz of West Covina responded

It’s wonderful to hear our service team takes such good care of you. We’ll share your praise with everyone and look forward to caring for your Mercedes-Benz C-Class again soon.

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