Ertle Subaru

I was out of town and had an issue with my Crosstrek. They were able to squeeze me in on the same day which is usually impossible with a dealership. The staff was friendly and helpful. Thanks Natalia and They were able to squeeze me in on the same day which is usually impossible with a dealership. The staff was friendly and helpful. Thanks Natalia and the rest of the Ertle staff. More

I have purchased two cars from Joe Alicea of Ertle Subaru. Both times Joe was authentic and a genuinely kind person. He was empathetic of my situation, communicated often, and followed through on find Subaru. Both times Joe was authentic and a genuinely kind person. He was empathetic of my situation, communicated often, and followed through on finding me a replacement Crosstrek after mine was totaled. I would highly recommend Joe and the Ertle dealership. More

The management gave us a Very good attention, and that was a very good atmosphere place. was a very good atmosphere place. More

Easy to make an appointment. Friendly staff. Comfortable and clean waiting area. Prompt and quick service. and clean waiting area. Prompt and quick service. More

Great customer service! They get you in and out for and oil change with a minimal wait time.. oil change with a minimal wait time.. More

Rare informative helpful in every way looking forward to Rare informative helpful in every way looking forward to come back again and also getting a great deal on my new vehicle soon the wilderness I will Rare informative helpful in every way looking forward to come back again and also getting a great deal on my new vehicle soon the wilderness I will be purchasing soon I will be trading in my 2020 Forrester updated wilderness 2022 Forester More

Ertle Subaru was a pleasure to work with. Andrew Valentin in sales did a great job of explaining everything about the car and the dealership. in sales did a great job of explaining everything about the car and the dealership. More

Service Dept was great. State inspection was done in no time and the care was washed. time and the care was washed. More

Everyone was great from my sales associate Andrew Valentin, Kevin his manager, a nice man in Finance who helped put my 7 year warranty I bought on my charge card Dave, and a new associate named Steph Valentin, Kevin his manager, a nice man in Finance who helped put my 7 year warranty I bought on my charge card Dave, and a new associate named Stephanie who took the test drive with Andrew and I. Andrew was very good on the test drive and thorough. I have a appointment with Pam in two weeks after driving the car a bit with questions and I will get a gas gift card from her. This is my second Forester! With the 2022 Forester the car shuts off if you are at a stop for a long time but "as soon as you put the foot on the gas pedal it goes." Andrew showed me "how to shut this feature off if I desire." He also showed me how if "I stray from my lane how a ding or a bell will go off." He was great. He also showed me how to plug in my cell phone for google maps and I understood. He got my temporary car insurance card and my temporary registration card. I will get the permanent in the mail It went smoothly with Andrew. I am a senior. Lauren helped with my decision "if I should but a new warranty on my 7 year old Subaru or purchase a new Subaru in the beginning." More

Poor customer service - service took 3 days and I had to continually call for updates. Day 1 - received confusing text message about work needed, had to call to get explanation. Then was promised call back continually call for updates. Day 1 - received confusing text message about work needed, had to call to get explanation. Then was promised call back regarding work completion update, but no call from SA I had to follow up myself. Day 2- no call on service completion update. Stopped by and learned car not ready and promised a call next morning. Day 3 - received text which hilariously promised a phone call update. No call from SA. Finally called myself in PM was told would be ready at 1:30. I understand service taking longer than expected but the total lack of communication was ridiculous. More