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Ertle Subaru

Stroudsburg, PA

4.7
2,584 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,584 Reviews of Ertle Subaru

December 21, 2021

Ertle subaru creates an extraordinary purchasing experience from begin to end. I feel extremely comfortable with the process and coach chris Deleo and the finance department is amazing! More

by mmkerrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Chris DeLeo
Dec 22, 2021 -

Ertle Subaru responded

Thank you for taking the time to share! Hearing that you had such a successful purchase experience working with Chris made our day. Drive safely in your new vehicle, and enjoy it! We hope to see you back at Ertle Subaru down the road!

December 21, 2021

Every aspect of customer service from the manager to the salesman is lacking. The worst car purchase I ever experienced More

by rdkcl65
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denny Castellaneta, Ashley Bierbaum, Andrew Niper
Jan 04, 2022 -

Ertle Subaru responded

We try to provide prompt and professional service for all our customers and I'm disappointed this wasn't reflected in your experience. I think it might be best if we spoke directly so I can learn what exactly happened here. Will you please give me a call so I can ensure your concerns are properly addressed? Thank you, Jon Altman - General Sales Manager - 570-213-4007

December 21, 2021

Great service and honest dealership. The price they told me beforehand was the price they stayed with. Honest. More

by Dovid Glassner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Zach Naughton, Ashley Bierbaum
Dec 22, 2021 -

Ertle Subaru responded

All of us at Ertle Subaru appreciate your kind feedback! Thank you for taking the time to let us know how happy you are with your recent experience. Safe travels and have a wonderful day!

December 20, 2021

Customer service and the atmosphere was very good,great attitude from the staff was grest More

by reddzmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Dec 21, 2021 -

Ertle Subaru responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Ertle Subaru team. Drive safely, and we hope to see you back!

December 19, 2021

As always the Friendliest team I’ve ever encountered, top to bottom. Service was performed with no issues, enjoyed a cup of coffee while I waited. Thanks to the Ertle Turtle Team for all they do for the indi More

by Phenomenal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natalia
Dec 20, 2021 -

Ertle Subaru responded

We're delighted that our commitment to exceptional service stood out to you. Thank you for choosing Ertle Subaru and we look forward to seeing you next time you're in need of a service visit. Have a great day!

December 17, 2021

This is a crazy time in the new car market with shortages. I spoke to other dealers who where taking advantage of buyers. Ertle was fair, honest, and delivered on every promise. Fantastic experi More

by mnicoll53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brost, Joseph Alicea
Dec 17, 2021 -

Ertle Subaru responded

Thank you for sharing your postive experience at Ertle Subaru! We are always happy to ensure our customers find something they love and get a great deal. It means the world to have your confidence and support. Enjoy your new car, and congratulations!

December 17, 2021

After waiting two hours I asked the service writer what the status was of our Forester, which we had brought in to have the remote starter reprogrammed. We were told it couldn’t be worked on because it was More

by montrosecharlie
Recommend Dealer
No
Employees Worked With
Tiffany D
Jan 03, 2022 -

Ertle Subaru responded

I am sorry to hear that there was this delay in working on your vehicle and that our team didn't communicate this early enough to you. We certainly hope to have more initiative than this, and I apologize that we let you down in this way. I will share your feedback among our team to ensure that we improve moving forward. We'd love the opportunity to make things up to you, so if you're willing to give us a call, please do. Best, Tim Kelly - Service Manager - 570-213-4050

December 16, 2021

I am very satisfied and happy with the scheduled appointment. Salesman Juan was extremely helpful and informative. I was able to purchase my car in a quick and efficient manner. I recommend him for More

by Vidalis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bodden
Dec 16, 2021 -

Ertle Subaru responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such an outstanding purchase experience working with Juan. Drive safely in your new vehicle, and we hope to see you back again at Ertle Subaru!

December 16, 2021

I had a great experience with the Ertle team. Meghan was wonderful to work with. Assisted with any and all questions I had. Took very good care of me through the process. I was impressed with everyone I dea More

by DALCOW22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Dave Goncalves, Jason Meno-Starner, Kevin Brost
Dec 17, 2021 -

Ertle Subaru responded

We appreciate the five stars! Hearing that you had such a successful purchase experience working with Meghan and the Ertle Subaru team made our day. Drive safely, and we hope to see you back again down the road!

December 15, 2021

Everyone was friendly and the work on our car was completed in a timely manner. More

by Whm3836
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Dec 15, 2021 -

Ertle Subaru responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful service experience working with the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

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