Ertle Subaru

Service Dept was great. State inspection was done in no time and the care was washed. time and the care was washed. More

Everyone was great from my sales associate Andrew Valentin, Kevin his manager, a nice man in Finance who helped put my 7 year warranty I bought on my charge card Dave, and a new associate named Steph Valentin, Kevin his manager, a nice man in Finance who helped put my 7 year warranty I bought on my charge card Dave, and a new associate named Stephanie who took the test drive with Andrew and I. Andrew was very good on the test drive and thorough. I have a appointment with Pam in two weeks after driving the car a bit with questions and I will get a gas gift card from her. This is my second Forester! With the 2022 Forester the car shuts off if you are at a stop for a long time but "as soon as you put the foot on the gas pedal it goes." Andrew showed me "how to shut this feature off if I desire." He also showed me how if "I stray from my lane how a ding or a bell will go off." He was great. He also showed me how to plug in my cell phone for google maps and I understood. He got my temporary car insurance card and my temporary registration card. I will get the permanent in the mail It went smoothly with Andrew. I am a senior. Lauren helped with my decision "if I should but a new warranty on my 7 year old Subaru or purchase a new Subaru in the beginning." More

Poor customer service - service took 3 days and I had to continually call for updates. Day 1 - received confusing text message about work needed, had to call to get explanation. Then was promised call back continually call for updates. Day 1 - received confusing text message about work needed, had to call to get explanation. Then was promised call back regarding work completion update, but no call from SA I had to follow up myself. Day 2- no call on service completion update. Stopped by and learned car not ready and promised a call next morning. Day 3 - received text which hilariously promised a phone call update. No call from SA. Finally called myself in PM was told would be ready at 1:30. I understand service taking longer than expected but the total lack of communication was ridiculous. More

Every member of the Ertle team took the best care of me and my vehicle and made sure to answer all of my questions. I do not trust anyone else with my families cars. Mike McNamara, Tim Kelly, Chris Jackson and my vehicle and made sure to answer all of my questions. I do not trust anyone else with my families cars. Mike McNamara, Tim Kelly, Chris Jackson all represent Ertle and they do it well! More

The Ertle Subaru service department is fast and curtious with friendly staff. Prices are competitive. with friendly staff. Prices are competitive. More

Ertle subaru creates an extraordinary purchasing experience from begin to end. I feel extremely comfortable with the process and coach chris Deleo and the finance department is amazing! experience from begin to end. I feel extremely comfortable with the process and coach chris Deleo and the finance department is amazing! More

Every aspect of customer service from the manager to the salesman is lacking. The worst car purchase I ever experienced salesman is lacking. The worst car purchase I ever experienced More

Great service and honest dealership. The price they told me beforehand was the price they stayed with. Honest. me beforehand was the price they stayed with. Honest. More

Customer service and the atmosphere was very good,great attitude from the staff was grest attitude from the staff was grest More

As always the Friendliest team I’ve ever encountered, top to bottom. Service was performed with no issues, enjoyed a cup of coffee while I waited. Thanks to the Ertle Turtle Team for all they do for the indi to bottom. Service was performed with no issues, enjoyed a cup of coffee while I waited. Thanks to the Ertle Turtle Team for all they do for the individual and the community. More