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Ertle Subaru

Stroudsburg, PA

4.7
2,582 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,582 Reviews of Ertle Subaru

June 07, 2021

This is my first purchase from Ertles. It was a very pleasant experience. My car was delivered clean and with a full tank of gas! The sales person was pleasant and no pressure at all. I was able to dr More

by IMAGINATIONSDESIGN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Ertle, Johnny Lombardi, Denny Castellaneta, Stephen Lepre
Jun 07, 2021 -

Ertle Subaru responded

We're thrilled to hear we could make the vehicle purchasing experience enjoyable and pressure-free - that's what we strive for! Thank you for choosing Ertle Subaru, and safe travels in your new car!

June 07, 2021

I am very satisfied with my experience. this was my fist time buying from a dealership and the staff made it very easy. david was understanding and terry helpful. it was a very friendly and welcoming enviro More

by Treese032
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Lombardi, David Castillo, Joseph Alicea
Jun 08, 2021 -

Ertle Subaru responded

Thank you for taking the time to share! We want the most for our guests, and hearing that this was reflected in your time working with David made our day. Drive safely in your new vehicle, and enjoy it! We hope to see you again at Ertle Subaru!

June 05, 2021

The best dealership with the best customer service! Meghan Ertle was wonderful to work with. She really worked to get me the car I wanted at the price I needed. Follow up was great! More

by Starry
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Kevin Brost
Jun 07, 2021 -

Ertle Subaru responded

Your review fills us with pride! We are so happy to hear about your positive experience working with Meghan. It means a lot that our service stood out to you and we hope to see you back at Ertle Subaru again down the road. Take care and enjoy the new ride!

June 05, 2021

I needed to have my vehicle serviced for a shake and a 3g sunset campaign. Tiffany was more than helpful and answered all my questions. Seeing how she interacted with other customers and coworkers just shows More

by patrick-turner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler, Chris Jackson
Jun 07, 2021 -

Ertle Subaru responded

Thank you for the lovely feedback! We are thrilled Tiffany and CJ were shining examples of our dedication to our guests. It is validating to hear that our staff is providing this level of service and we will certainly let them know you appreciated their help. Thanks for choosing Ertle Subaru, and we hope to see you next time. Drive safe!

June 04, 2021

I had noises coming from wheel on new 21 forester, they took care of the problem in one day.no charge for services rendered plus free loaner car More

by JOHNICESTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Jun 04, 2021 -

Ertle Subaru responded

John, thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ertle Subaru, and if you and your 2021 Subaru Forester ever need anything else, don't hesitate to come back and see us again!

June 04, 2021

Everyone was nice but I was disappointed I got a sedan basic model rental vehicle instead of the newer model of my crosstrek. I dont even own the basic model. I felt like it was a downgrade. I would hope More

by cchrissy1007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Jun 07, 2021 -

Ertle Subaru responded

Thank you for taking the time to post a review. We want the best for our customers and I apologize that you weren't satisfied with your loaner vehicle. I will share what you've written with my team and I hope we have the chance to deliver a five-star experience in the future. Tim Kelly - Service Manager - 570-213-4050

June 03, 2021

Excellent dealership. Jason was very helpful and knowledgeable about the car. Very personable guy too. Dave did a fantastic job explaining the finance end of the car. Would recommend to anyone! More

by steven.parrinelli
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Ashley Bierbaum, Jason Cullen
Jun 03, 2021 -

Ertle Subaru responded

Steven - Thank you for taking the time to share! We are thrilled to hear that Jason and Dave delivered such a successful purchase experience. Drive safely, and we hope to see you back at Ertle Subaru!

June 03, 2021

I was really disappointed in my Outback's last service. 2 days after the service I had to put air in one of my tires. I checked the windshield wiper washer container and it needed fluid. I checked the c More

by REDVETT2003
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 03, 2021 -

Ertle Subaru responded

This feedback is very concerning to read. It is our goal to deliver knowledgeable and professional service, and I apologize for any mistakes made on our end. I would appreciate the chance to speak with you to see what I can do to help make things right. I will search for your contact information, but in the meantime, please do not hesitate to reach out to me. Thank you, Tim Kelly - Service Manager - 570-213-4050

June 02, 2021

Annual inspection/regular maintenance taken care of same day. The service is always good and especially like working with Kathy Aimer for over a decade. More

by MSR14
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 02, 2021 -

Ertle Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Kathy and the Ertle Subaru team. Drive safely, and we hope to see you again down the road!

June 02, 2021

Jason was very accommodating and respectful. He is very knowledgeable of the product and gladly answered all our questions and concerns. We are very glad of our leased Crosstrek. We will definitely recomm More

by aloid96er
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brost, Jason Cullen
Jun 02, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us a review! We are pleased to hear that Jason provided the excellent service we pride ourselves on at Ertle Subaru, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your Subaru Crosstrek!

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