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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

June 03, 2021

Excellent dealership. Jason was very helpful and knowledgeable about the car. Very personable guy too. Dave did a fantastic job explaining the finance end of the car. Would recommend to anyone! More

by steven.parrinelli
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Ashley Bierbaum, Jason Cullen
Jun 03, 2021 -

Ertle Subaru responded

Steven - Thank you for taking the time to share! We are thrilled to hear that Jason and Dave delivered such a successful purchase experience. Drive safely, and we hope to see you back at Ertle Subaru!

June 03, 2021

I was really disappointed in my Outback's last service. 2 days after the service I had to put air in one of my tires. I checked the windshield wiper washer container and it needed fluid. I checked the c More

by REDVETT2003
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 03, 2021 -

Ertle Subaru responded

This feedback is very concerning to read. It is our goal to deliver knowledgeable and professional service, and I apologize for any mistakes made on our end. I would appreciate the chance to speak with you to see what I can do to help make things right. I will search for your contact information, but in the meantime, please do not hesitate to reach out to me. Thank you, Tim Kelly - Service Manager - 570-213-4050

June 02, 2021

Jason was very accommodating and respectful. He is very knowledgeable of the product and gladly answered all our questions and concerns. We are very glad of our leased Crosstrek. We will definitely recomm More

by aloid96er
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brost, Jason Cullen
Jun 02, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us a review! We are pleased to hear that Jason provided the excellent service we pride ourselves on at Ertle Subaru, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your Subaru Crosstrek!

June 02, 2021

Annual inspection/regular maintenance taken care of same day. The service is always good and especially like working with Kathy Aimer for over a decade. More

by MSR14
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 02, 2021 -

Ertle Subaru responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Kathy and the Ertle Subaru team. Drive safely, and we hope to see you again down the road!

June 02, 2021

Excellent service! The moment I walked in I was treated fantastic. Would recommend Ertle Subaru to all my family and friends! Thank you for everything! More

by skulz24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 02, 2021 -

Ertle Subaru responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Ertle Subaru team. Drive safely, and we hope to see you again down the road!

June 02, 2021

The car was in for an annual inspection. No problems, the service was good, and people friendly. The inspection took longer than expected, and I was told they had numerous other state inspections scheduled. More

by gmslentz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 02, 2021 -

Ertle Subaru responded

Thank you for sharing your feedback! We're glad you had a positive experience with our service department, and we apologize that your wait time was longer than expected. We hope to have another chance to impress you down the road. Until then, safe travels! - your friends at Ertle Subaru

June 01, 2021

My problem was handled in a professional manner. The employees I dealt with were caring and professional. Since the repair had to sit overnight for the gasget material to cure I was given a no charge l More

by jimhooley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 01, 2021 -

Ertle Subaru responded

It was our pleasure to assist you and we appreciate you stopping by to post feedback about your recent service experience. Thank you for being a great Ertle Subaru customer! We hope that you enjoy your day.

May 31, 2021

Had an excellent experience from the time I entered dealership. Everyone friendly and helpful. Highly recommend to anyone looking for a subaru. Thank you for everything. More

by tammy.mclain84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bodden, Kevin Brost
Jun 01, 2021 -

Ertle Subaru responded

Tammy, we are delighted to receive your glowing recommendation! Thank you for choosing Ertle Subaru and for taking the time to share your experience. Safe travels in your new car!

May 29, 2021

My problem was not with my car.My experiance was good. My problem was not with my car.My experiance was good. However ,my daughter also got a new car too. Car was missing the antenna & everbody it was O More

by FEF1952
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brost, Jason Cullen
Jun 01, 2021 -

Ertle Subaru responded

I am sorry to hear that we did not earn your five stars. We strive to deliver a transparent and straightforward purchase experience, and it is disappointing that this was not better reflected in your daughter's time working with us. I assure you that we will use this feedback to improve our practices moving forward. If there is anything more I can do to assist you or your daughter, please do not hesitate to reach out. Thank you, Jon Altman - General Sales Manager - 570-213-4007

May 29, 2021

Service department is always courteous and prompt. From the moment I met Joe in the lot to the moment I drove off the lot, my experience was great. More

by THOMASKJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Kathy Aimer, Joseph Alicea
Jun 01, 2021 -

Ertle Subaru responded

Thomas, we couldn't have asked for a much better review! Thank you for trusting our service team with your vehicle care, and we hope to see you back again down the road. Safe travels! - the Ertle Subaru team

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