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Ertle Subaru

Stroudsburg, PA

4.7
2,582 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,582 Reviews of Ertle Subaru

June 02, 2021

Excellent service! The moment I walked in I was treated fantastic. Would recommend Ertle Subaru to all my family and friends! Thank you for everything! More

by skulz24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 02, 2021 -

Ertle Subaru responded

Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Ertle Subaru team. Drive safely, and we hope to see you again down the road!

June 02, 2021

The car was in for an annual inspection. No problems, the service was good, and people friendly. The inspection took longer than expected, and I was told they had numerous other state inspections scheduled. More

by gmslentz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 02, 2021 -

Ertle Subaru responded

Thank you for sharing your feedback! We're glad you had a positive experience with our service department, and we apologize that your wait time was longer than expected. We hope to have another chance to impress you down the road. Until then, safe travels! - your friends at Ertle Subaru

June 01, 2021

My problem was handled in a professional manner. The employees I dealt with were caring and professional. Since the repair had to sit overnight for the gasget material to cure I was given a no charge l More

by jimhooley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 01, 2021 -

Ertle Subaru responded

It was our pleasure to assist you and we appreciate you stopping by to post feedback about your recent service experience. Thank you for being a great Ertle Subaru customer! We hope that you enjoy your day.

May 31, 2021

Had an excellent experience from the time I entered dealership. Everyone friendly and helpful. Highly recommend to anyone looking for a subaru. Thank you for everything. More

by tammy.mclain84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bodden, Kevin Brost
Jun 01, 2021 -

Ertle Subaru responded

Tammy, we are delighted to receive your glowing recommendation! Thank you for choosing Ertle Subaru and for taking the time to share your experience. Safe travels in your new car!

May 29, 2021

Service department is always courteous and prompt. From the moment I met Joe in the lot to the moment I drove off the lot, my experience was great. More

by THOMASKJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Kathy Aimer, Joseph Alicea
Jun 01, 2021 -

Ertle Subaru responded

Thomas, we couldn't have asked for a much better review! Thank you for trusting our service team with your vehicle care, and we hope to see you back again down the road. Safe travels! - the Ertle Subaru team

May 29, 2021

My problem was not with my car.My experiance was good. My problem was not with my car.My experiance was good. However ,my daughter also got a new car too. Car was missing the antenna & everbody it was O More

by FEF1952
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brost, Jason Cullen
Jun 01, 2021 -

Ertle Subaru responded

I am sorry to hear that we did not earn your five stars. We strive to deliver a transparent and straightforward purchase experience, and it is disappointing that this was not better reflected in your daughter's time working with us. I assure you that we will use this feedback to improve our practices moving forward. If there is anything more I can do to assist you or your daughter, please do not hesitate to reach out. Thank you, Jon Altman - General Sales Manager - 570-213-4007

May 27, 2021

Came in for express service at 10 am for a slow leaking tire. Repaired in it just over an hour. Happy with the service I received More

by PROFWURM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
May 27, 2021 -

Ertle Subaru responded

Making our guests happy makes us happy! Thank you for the positive review and for being a valued Ertle Subaru customer!

May 27, 2021

Excellent service. Everyone was so kind and efficient. I’m a very satisfied customer. I took my Subaru Forester for change of oil and tire rotation. Thank you! More

by Amilkar13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
May 27, 2021 -

Ertle Subaru responded

Thank you for trusting us with your Subaru Forester. Here at Ertle Subaru, we are committed to providing excellent service for guests and I am glad that came through to you!

May 27, 2021

Everything was fine. I was just disappointed my car was dirty when I picked it up, since it's usually been washed. xxx xxx xxx More

by jeandennisrandolph
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler, not Kathy Aimer, Kathy Aimer
May 28, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us this review and feedback. I do apologize for the misstep with the car wash here, and I would be more than willing to speak with you directly about this and see what we can do to make this right. Please don't hesitate to give me a call. Thank you, Tim Kelly - Service Manager - 570-213-4050

May 27, 2021

Everything went as promised , fast friendly service , mr Kelly was very professional and understanding to my needs and wishes and he went above and beyond... More

by mbus2975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Kelly
May 27, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ertle Subaru, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

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