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Ertle Subaru

Stroudsburg, PA

4.7
2,581 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,581 Reviews of Ertle Subaru

April 15, 2021

Since my lease started in Oct 2019 service has been great! Always very helpful and always address my concerns in a timely, professional manner. Like a relationship, sales is the honeymoon and service i More

by RobsSub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
All the guys in the shop! GREAT WORK!, Kathy Aimer
Apr 15, 2021 -

Ertle Subaru responded

We're so lucky to have you in the Ertle Subaru family! It's wonderful to hear that our service team has been taking such good care of you and your vehicle. Thank you for trusting us with all your repair and maintenance needs!

April 15, 2021

Have my 2019 outback less than a year, I complained about tires making noise, I don't know why rotating tires is going to make it go away. More

by peteremmet42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathy Aimer
April 15, 2021

Thanks to David for going out of his way to get me onto this bike purchase. I walked in not seeing what I wanted to purchase. He kept my number down for a dual sport dirt bike but came back with something More

by Jdski1007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Richardson, David Castillo
Apr 16, 2021 -

Ertle Subaru responded

Thank you for taking the time to review us! We strive to deliver a seamless purchase experience, and it is fantastic to hear that David and Jon were able to assist you and get you onto your new bike. Drive safely, and we hope to see you back at Ertle Subaru down the road!

April 14, 2021

Ertle Subaru's service and sales provide outstanding service. The dealership is very responsive and efficient as well as friendly. It's actually an enjoyable experience! More

by deirdredurrance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Apr 14, 2021 -

Ertle Subaru responded

We really appreciate you taking the time to share your thoughtful feedback! Thank you for choosing Ertle Subaru, it means a lot to hear that you are a happy customer. See you next time!

April 14, 2021

The dealer, specifically the sales associate , the insurance specialist and the sales manager, did everything they could to make my purchase a very pleasant experience. More

by royelkind
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Dave Goncalves, Joseph Alicea
Apr 14, 2021 -

Ertle Subaru responded

Congratulations on your new car! Our goal is to provide a smooth and seamless experience for our guests and it is great to hear that we hit the mark. Thank you for choosing Ertle Subaru!

April 13, 2021

the workers in the shop were the slowest works I ever saw. he spent more time on the c ell phone and talking to anyone and everyone he did working. More

by joeboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Apr 15, 2021 -

Ertle Subaru responded

This is a disappointing review to read. We strive for a professional and accommodating experience for all of our guests, and I will certainly share this feedback with the appropriate people to ensure we improve our process going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Gus Wadsworth - General Manager - 570-213-4025

April 12, 2021

This was our second Subaru from Ertle. Both buying experiences were excellent. The Ertle team is thorough and they answered all of questions both about the vehicle and the buying process. More

by kristen.moll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bodden, Kevin Brost
Apr 12, 2021 -

Ertle Subaru responded

Kristen - Thank you for the great review! We appreciate your repeat business and are happy to hear that you had such a successful experience working with the Ertle Subaru team. Drive safely in your new vehicle, and we hope to see you again down the road!

April 12, 2021

Absolute excellence provided by Joseph Alicea of the sales department. He was very patient while my uncertainty got the better of me. But he managed to quell my fears and get me exactly what I was looki More

by papontejr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Alicea
Apr 13, 2021 -

Ertle Subaru responded

Thank you for leaving us a review! We're glad to hear that Joseph took care of you during your visit to Ertle Subaru!

Apr 13, 2021 -

papontejr responded

You are very welcome. Ertle has my trust and I will be back.

April 07, 2021

Had a great experience on Monday the 5th. Purchased a new Kawasaki motorcycle and they made the process very simple and hassle-free. I’d especially like to thank David Castillo for all his help and for doing More

by BrianAnderson70
Recommend Dealer
Yes
Employees Worked With
Johnny Lombardi, David Castillo
Apr 07, 2021 -

Ertle Subaru responded

Thank you for the great review, Brian! We appreciate your confidence in David and Johnny and are thrilled to hear that you had such a successful purchase experience working with them. Drive safely in your new Kawasaki motorcycle, and congratulations! We hope to see you back at Ertle Subaru down the road!

April 07, 2021

I am extremely upset with what happened with buying my car. At first everything seemed perfectly fine, however, apparently the bank for my loan needed more info which was not told to me so I drove off the More

by KAYMHAAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Johnny Lombardi, Anthony Rizzo
Apr 15, 2021 -

Ertle Subaru responded

We strive for accommodating and transparent service here, and I'm a bit disappointed to see this review. I would be more than willing to speak with you directly about your experience and ensure that we clear up any confusion. Unfortunately, I am unable to find your contact information without a name. Would you consider giving me a call? Thank you, Jon Altman - General Sales Manager - 570-213-4007

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