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Ertle Subaru

Stroudsburg, PA

4.7
2,590 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,590 Reviews of Ertle Subaru

February 14, 2021

Our facility purchased a new Forester recently from Ertle Subaru. Our salesperson, Juan Bodden, was extremely patient and understanding with the lengthy approval process on our end. Now we have a brand More

by martin.armstrong
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bodden
Feb 14, 2021 -

Ertle Subaru responded

Martin, thank you for the kind review, and thank you for choosing Ertle Subaru to purchase your facility's Subaru Forester! We appreciate your recommendation of Juan. have a great week!

February 13, 2021

Fast, efficient, and considerate service.I ordered the Fast, efficient, and considerate service. I ordered the car kine, set an appointment to come in the pick up, and was out the door in about an hour. More

by mjhudak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bodden
Feb 15, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that our team took such good care of you here at Ertle Subaru, and if you ever need anything else, don't hesitate to come back and see us again!

February 12, 2021

I already sent a review two weeks ago but I only gave you a star at all because I got my cat back in one piece. More

by Datsmygrandma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Feb 19, 2021 -

Ertle Subaru responded

I'm sorry that we didn't leave a better impression during your visit. I would like to understand what happened during your visit to make sure we provide customers with a five-star experience going forward. If you are willing to discuss the details, I would like to talk with you. Please give me a call. Gus Wadsworth General Manager (570)213-4025

February 11, 2021

Very professional & polite, very efficient. My car was gave back beat & clean. I got a factory-installed air bag recall, the car was done in one day, a loaner car was provided which is a big plus. More

by Donaldsparacino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, James Angley
Feb 12, 2021 -

Ertle Subaru responded

Donald, it was our pleasure to provide you with efficient, top-notch service! Thank you for giving Ertle Subaru your business and positive review. Safe travels until we see you next!

February 11, 2021

I was told it would take about an hour to update the ccm. I was there 2&half hours. Kathy Aimer was great on checking on what was taking so long. I went outside to get some air and there sat my car r More

by GOLFNUT813
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Feb 19, 2021 -

Ertle Subaru responded

I am so sorry to hear about your experience with us, we are a growing service facility and extremely busy so occasionally we get behind on schedule which tends to makes things a little bit more difficult on our end. You should have been contacted immediately after your car was finished and for that I am truly sorry. We are also down two technicians at the moment which put us behind a little more. I am also extremely apologetic that your car was left running, there was definitely some kind of miscommunication and this is not something that normally happens and I will get to the bottom of it to make sure this never happens again. If there is anything I can help with please contact me. Tim Kelly Service Director (570)213-4050

February 11, 2021

The transmission and front suspension work was done correctly. Tiffany kept me updated on progress. Any other questions were answered quickly. I am pleased with the service. More

by DS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany 🔅🔅🔅🔅🔅, Kathy Aimer, James Angley
Feb 11, 2021 -

Ertle Subaru responded

It was our pleasure to assist you! Thank you for coming to Ertle Subaru and sharing your experience. We look forward to welcoming you back next time!

February 10, 2021

Had a great experience buying a Crosstrek. JR, Kim and the finance department were all very helpful and friendly. I will recommend Ertle to everyone that i know! More

by Tom
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Richardson
Feb 11, 2021 -

Ertle Subaru responded

Tom, Congratulations on your new Crosstrek! We are happy to have you apart of the Ertle Subaru Family. We are also thrilled to hear that you had a great experience working with JR, Kim and our finance department. Thank you for your business, we appreciate you! Wishing you safe travels in your new ride.

February 08, 2021

Sales team once again proved to be a solid team. They are very knowledgeable pertaining to vehicles that I was questioning. The finance team was great to work with and very smooth. I will continue to deal wi More

by GAYLSWORTH
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnny Lombardi
Feb 08, 2021 -

Ertle Subaru responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that the team went above and beyond to assist with your purchase. Congratulations on your new vehicle, and drive safely! We hope to see you back at Ertle Subaru for your first oil change!

February 08, 2021

Meghan and Dave were great, they took their time with us. The whole team was great.👍 to all. We love our new Crosstrek car. Would recommend them. More

by thebedpost02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Dave Goncalves, Jason Meno-Starner
Feb 09, 2021 -

Ertle Subaru responded

Thank you for the review! We couldn't be happier to hear that Meghan and Dave took good care of you here at Ertle Subaru, and we will be sure to share your kind words with them. We hope that you continue to enjoy your Subaru Crosstrek!

February 08, 2021

First time buying a Subaru and it was a great experience! JR was very helpful and made it easy. Everyone was great! Thank you JR and Kevin! More

by mamaskorski
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Richardson, Kevin Brost
Feb 09, 2021 -

Ertle Subaru responded

Welcome to the Ertle Subaru family! We are honored that you would trust us with this purchase and are thrilled to hear that you had a great experience working with JR and Kevin. Thank you for your business!

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