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Ertle Subaru

Stroudsburg, PA

4.7
2,584 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,584 Reviews of Ertle Subaru

February 03, 2021

Took a long time 9 days for tires/oil, was vacuumed and commutation was good. A bit expensive, but overall a good experience but had to pay! More

by BUCKSTRUNK59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe from service , Kathy Aimer, James Angley
Feb 03, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us this review and feedback! It was our pleasure to assist you here, and we will be sure to share your comments with our team to ensure we improve our efficiency going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Chris Moscaritolo - Service Manager - 570-213-4021

February 01, 2021

this is my second time getting a car from Ertle Subaru. Everyone I encountered at this dealership were professional, courteous and friendly. Their willingness to make the process as smooth as possible is c More

by DEEKYPB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Dave Goncalves, Kevin Brost, Joseph Alicea
Feb 01, 2021 -

Ertle Subaru responded

Thank you so much for coming back to Ertle Subaru! We are very glad to hear that you received professional service from our team and drove home a happy customer. Safe travels and we hope to see you again down the road!

February 01, 2021

Zach was great. He was extremely friendly, knowledgeable and courteous throughout the entire process. He made sure all our questions were answered and helped with setting up the jeep with my devices. There More

by Drbrettdc1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Naughton, Denny Castellaneta
Feb 02, 2021 -

Ertle Subaru responded

Thank you for this excellent review! We pride ourselves on delivering a seamless and pressure-free purchase experience, and it is wonderful to hear that this was reflected in your time working with Zach and Denny. Congratulations on your new Jeep, and drive safely! We appreciate your business and hope to see you back at Ertle Subaru next time!

Feb 02, 2021 -

Drbrettdc1 responded

Dang autocorrect.....Denny not Danny.

January 28, 2021

The Ertle staff professionally dealt with every unexpected issue that occurred transitioning my former lease towards my new one. I am grateful that customer satisfaction is paramount at all Subaru More

by mpivetz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Ramirez, Dave Goncalves, Kevin Brost, Joseph Alicea
Jan 29, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Ertle Subaru, and we are so glad you had a good experience working with our team. We hope that you continue to enjoy your new ride!

January 27, 2021

Mr.Shaun Werle was very professional and knowledgeable. I will highly recommend to friends and family. Mr.Werle.was also very outgoing and made everything run smoothly. More

by chimelisedgar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Werle, Kevin Brost
Jan 27, 2021 -

Ertle Subaru responded

We're so proud to have earned your endorsement! It's great to hear that Shaun delivered such a seamless, friendly experience. Thank you for trusting Ertle Subaru with your business!

January 26, 2021

A fine car from a fine dealership. Well run operation with an efficient caring staff. I had an issue with my car that was handled above and beyond my expectations with the cooperation of Subaru of Amer More

by Lydiaandjohn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Brost, Zach Naughton
Jan 26, 2021 -

Ertle Subaru responded

We couldn't have asked for better feedback! It was our pleasure to be of assistance, and we're so glad your issue got resolved. Thank you for your confidence in Ertle Subaru!

January 25, 2021

First car I've purchased myself, and the third Subaru my family has bought from Ertle. Working with Meghan and Dave (finance) was extremely painless. More

by jyiu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle
Jan 25, 2021 -

Ertle Subaru responded

We're proud to have been a part of your car buying experience and we appreciate you taking the time to leave this review. Meghan and Dave are great to work with and we're glad that came through to you. Thanks for shopping at Ertle Subaru and drive safely!

January 25, 2021

JR was terrific. He was personable and knowledgeable. We received a fair payment for our trade-in and were able to purchase exactly the car we wanted. Highly recommend. More

by acarl5438
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jon Richardson
Jan 25, 2021 -

Ertle Subaru responded

Thank you for taking the time to leave us a review! We are grateful that we got the opportunity to work with you here at Ertle Subaru, and we will be sure to let JR know that you appreciate his help. We hope that you continue to enjoy your newly purchased vehicle!

January 24, 2021

Took a little bit longer than i had expected to get the car that i wanted because of my color preference but otherwise everything was good More

by masonvanderginst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Bodden, Kevin Brost
Jan 25, 2021 -

Ertle Subaru responded

We appreciate your patience throughout this process and are glad to hear that you were able to drive home from Ertle Subaru in the right vehicle for you. Thank you so much for your business!

January 21, 2021

It is outrageous and ridiculous to keep a customers car for two days don’t even put it in the shop I don’t even call the customer to let them know that the car never made it in shop so Subaru now had to ke More

by DMARTIN62590
Customer Service
Recommend Dealer
No
Employees Worked With
James Angley
Jan 22, 2021 -

Ertle Subaru responded

I am sorry to hear about your experience here, we are a growing service facility and extremely busy occasionally we get behind on schedule. When this happens you should definitely be contacted and for that I am truly sorry. We are also down two technicians at the moment which put us behind a little more. I see you have another vehicle here now, I will make sure this is done today! If there is anything I can help with please contact me. James Angley Service Director (570)213-4050

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