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Ertle Subaru
Stroudsburg, PA
2,586 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,586 Reviews of Ertle Subaru
October 02, 2019
Good experience Wayne was very knowledgeable and very helpful in the selection of My new Subaru, also very informative of the dealership. I had a good experience Wayne was very knowledgeable and very helpful in the selection of My new Subaru, also very informative of the dealership. I had a good experience More
by chris400
Verified CustomerEmployees Worked With
Dave Goncalves, Wayne Howe, Jason Meno-Starner, Jim Ertle
October 02, 2019
Everyone I dealt with was friendly and helpful I was happy with the service overall, I was a little annoyed that I brought my car in at 11:00 am, for a seemly small issue I didn't get a call about I was happy with the service overall, I was a little annoyed that I brought my car in at 11:00 am, for a seemly small issue I didn't get a call about my Car by 5 ;00 pm. I had a loaner which was great, but not getting a call until the next morning was inconvenient. More
by MHEITMAN
Employees Worked With
Kathy Aimer
September 23, 2019
Total waste of 4 hours I had my car serviced today 9/19/19 and it took almost 4 hours to install a new tire. What a terrible experience I had with the service department. I had my car serviced today 9/19/19 and it took almost 4 hours to install a new tire. What a terrible experience I had with the service department. Arrived at 9:45 and left at 1:45. I had a nail in my tire and expected it to be repaired but it was too close to the side wall to repair. It took 90 minutes to tell me the tire couldn’t be repaired. During that time I asked the service desk what was holding up the repair, the response was: “There were two customers ahead of you” . Would have been nice if I were told at the onset that it would be a wait, but nothing, just “we’ll get right on it” . When I came in I should have been told it would be quite awhile. Finally after two hours I was told I need a new tire. All right, I said what’s the next step? I was told they are checking to see if tire is in stock. Response after another 30 minutes, tire not is stock will have available tomorrow. Okay, now was offered a loaner car and began the paperwork to take it. Midway through paperwork, I was told, “today is your lucky day, we found a tire in stock”. Good, now I gave the go ahead to install the tire. Guess what now - it can’t be done now due to the technician is out to lunch—simply unbelievable lack of concern for customer—now I had to wait until lunch was over. Another hour goes by and the salesman whom I bought the car from kept passing by the waiting area and said. “You still here”. I said "this service department is terrible". He said “he had no control but they shouldn’t have their customers wait so long”. Prior to checkout, I asked if I would get a break on the price since I purchased the car at Ertle. and service desk rep said yes a whopping 10%. Alright, I’m ready to pay my bill and no 10% - it was forgotten. Had to remind them of the big discount I was entitled to. Therefore 4 hours later I got a new tire which probably could have been taken care of within an hour. The sales people at the desk have no consideration for customers waiting or advising them of progress. I was advised once and told “they’re balancing the tire now”. This dealership personnel needs some guidance on how to handle waiting customers. Nice waiting area but very poor interaction with customers. It looks as if I’ll have to look for new dealership for new care purchase in the future. More
by PROFWURM
Employees Worked With
Service desk rep is not on the list
September 22, 2019
Service well done and friendly staff. My experience was a good one. Had a loaner car while work being done. Called me with diagnostic review of the problem with cost for my approval. Fri My experience was a good one. Had a loaner car while work being done. Called me with diagnostic review of the problem with cost for my approval. Friendly staff. Clean waiting area. More
by Eileen
Employees Worked With
Kathy Aimer
September 19, 2019
Thanks for making this painless and quick Its stressful and intimidating to buy a car and these guys made it easy, made every question important and very through with the answers. Paid atten Its stressful and intimidating to buy a car and these guys made it easy, made every question important and very through with the answers. Paid attention to me and what I really needed to get me the right deal. Very personable and approachable. These guys need some pizza or cake to celebrate a great job they do on a daily basis. Handled every step with care and it's very appreciated. More
by amm6
Employees Worked With
Juan Bodden, Ken Hittner, Norbert K. Dworakowski
September 19, 2019
Excellent customer service. Fast also friendly. Their cars are well maintained and clean. Although might be a little bit more on price and interest rate customer service. Fast also friendly. Their cars are well maintained and clean. Although might be a little bit more on price and interest rate More
by sameinchrist
Employees Worked With
Kyle Beers, Chris Brost
September 17, 2019
A great place to buy a car from great people who take care o Just a great place to buy a new car or used one and they're open on Saturdays for service which is very convenient and the loaner car is a very conven Just a great place to buy a new car or used one and they're open on Saturdays for service which is very convenient and the loaner car is a very convenient that they have for you to use More
by jvsciabica
Employees Worked With
Kathy Aimer, Dave Mayi, Ken Hittner, Martin Dieppa, Jim Ertle, Kevin Brost
September 17, 2019
Martin was a wonderful sales man. I was very pleased with the way that I was treated to purchased My new car. And even to return the next day I was treated very well. I was very pleased with the way that I was treated to purchased My new car. And even to return the next day I was treated very well. More
by carla_bush1961
Employees Worked With
Martin Dieppa
September 16, 2019
SUPER QUICK SERVICE Was one hour early for my Service appointment. The advisor said he would try and move up the appointment. I was out of there in 45 minutes way ahead Was one hour early for my Service appointment. The advisor said he would try and move up the appointment. I was out of there in 45 minutes way ahead of schedule. Thanks. More
by gbianco1
Employees Worked With
Bill Finamore
September 16, 2019
☕☕☕☕☕💗💗💗 Great service and best cappuccino ever! Flat tire repaired and oil changed in a reasonable amount of time. I didn't mind waiting because the cappucci Great service and best cappuccino ever! Flat tire repaired and oil changed in a reasonable amount of time. I didn't mind waiting because the cappuccino from the machine was sooooo good.. All I needed was a pastry to go along with my beverage....😋 More
by TA1221
Employees Worked With
Kathy Aimer
