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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

July 27, 2023

Juan at Ertle Subaru made my experience of buying my first brand new car awesome! His knowledge and personal experience of owning a Subaru reassure me that my choice would be the right one. Juan helpe More

by swtgapeach2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Juan Bodden, Nick Graver
Jul 28, 2023 -

Ertle Subaru responded

Thank you for the review! We are thrilled to hear that you found the right vehicle working with the Ertle Subaru team. Safe travels in your new Subaru Forester and enjoy it! We will be sure to pass along your appreciation to Juan!

July 26, 2023

One of the best experiences I have had at a car dealership! Coming from out of town, one is always hesitant and unsure of what to expect, however Ertle made us feel like family despite the distanc More

by jsd132
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Juan Bodden, Nick Graver
Jul 26, 2023 -

Ertle Subaru responded

We're delighted to know that you had a great experience with us at Ertle Subaru! It's wonderful to see how Megan and Juan made your visit worthwhile. We appreciate the kind words and hope you enjoy your new car!

July 26, 2023

I was very disappointed in the service i received. I purchased 4 cars there in the last couple of years. you have lost a consumer. More

by FLUCREZI
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
dont remeber
Jul 27, 2023 -

Ertle Subaru responded

I am truly sorry to read about your disappointment. As a valued customer, we want you to have only the best experiences with us, and it's clear that we've fallen short this time around. I would appreciate an opportunity to discuss this further and see how we can regain your trust. Please feel free to reach out at any time convenient for you - Tim Kelly - Service Manager - 570-213-4050

July 26, 2023

Our car buying experience went great and was faster than we anticipated. It was a pleasure working with Jason. More

by DOMFRINZI
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason Cullen
Jul 26, 2023 -

Ertle Subaru responded

We're delighted to know your car-buying experience at Ertle Subaru was quick and enjoyable. Jason will be pleased to hear your positive feedback! Safe travels in your new vehicle.

July 26, 2023

Vincent Ashley and the entire Subaru team is very responsive to our needs. It is a pleasure working with them! More

by PAUL.MENDITTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alia Irizarry, Vincent Ashley
Jul 26, 2023 -

Ertle Subaru responded

We're delighted to know that Vincent Ashley and the rest of our team at Ertle Subaru were able to meet your needs. Thanks for sharing this positive feedback, it's a pleasure working with you too!

July 26, 2023

Vincent Ashley and the entire Subaru team is very responsive to our needs. It is a pleasure working with them! More

by PAUL.MENDITTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alia Irizarry, Vincent Ashley
Jul 27, 2023 -

Ertle Subaru responded

Hi Paul - We're delighted to know that Vincent and our team at Ertle Subaru have been responsive and a pleasure to work with. Thanks for sharing your experience!

July 25, 2023

Dealership is fine,but repairs are costly even if you spent 30 grand on vehicle's ,so without a warranty i gotta look else where, but everyone there gets thumbs up More

by walterpavolick3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Jul 26, 2023 -

Ertle Subaru responded

Walter, we appreciate your feedback and understand that the cost of repairs can be a concern. We strive to provide competitive pricing on all our services, but we're sorry if it didn't meet your expectations. If you'd like to discuss this further or need any assistance in the future, please don't hesitate to reach out directly. Thank you, Tim Kelly - Service Manager - 570-213-4050

July 25, 2023

We always take our vehicle to Ertle for Service. The last service we got an oil change and tire rotation. The dealer ship mentioned we need to change the air filter. I decided to change it myself. More

by NG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Jul 25, 2023 -

Ertle Subaru responded

We appreciate your feedback and apologize for the oversight with the windshield wiper fluid. We'll make sure to address this issue with our service team at Ertle Subaru so it doesn't happen again in future services. Thank you for bringing this to our attention!

July 25, 2023

The $19. 72 oil change was a very good deal, but you have to get an appointment over a week in advance. Also, the service manager was very pushy and over drama More

by weissml2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Jul 25, 2023 -

Ertle Subaru responded

We appreciate your feedback and we're glad you found our oil change deal to be good value. We apologize if the urgency of additional work was overstated, as it's always our goal at Ertle Subaru to provide accurate information about vehicle needs. Thank you for bringing this matter to our attention; we'll ensure that communication is improved moving forward.

July 25, 2023

I keep going back to Subaru, because of the outstanding service. Tiffany and Tim Kelly are just awesome and know what they are doing. I for sure will continue to take both my vehicles to Ertile Subaru. More

by Chilly14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler, Tim Kelly
Jul 26, 2023 -

Ertle Subaru responded

Thank you for the review! We are thrilled to hear that Tiffany and Tim have consistently provided you with outstanding service at Ertle Subaru. We're looking forward to seeing you again down the road!

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