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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

July 24, 2023

Megan, Jason, and Jon were beyond professional and kind. Megan got me an delicious tea as soon as I came in. Jason was highly knowledgeable and gave me a very memorable experience. Jon led me through all of More

by LUKEPETERSON2828
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Jon Richardson, Jason Cullen
Jul 24, 2023 -

Ertle Subaru responded

Thank you for the great review! We're so glad to hear that Megan, Jason, and Jon provided you with exceptional service during your visit. We appreciate your kind words and hope to see you again at Ertle Subaru!

July 23, 2023

I enjoyed the process to be able to start a car purchase online and minimize the time spent at the dealership More

by aa600360
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Bradford, Johnny Lombardi, Denny Castellaneta, Stephen Lepre
Jul 24, 2023 -

Ertle Subaru responded

Thank you for the positive review! We're so glad to hear that you had such a successful purchase experience. Drive safely, and we hope to see you back again at Ertle Subaru!

July 22, 2023

Asked them to fix my tpms sensor warning which was not done and just an oil change took 2 hours. More

by jeffhartshorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathy Aimer
Jul 25, 2023 -

Ertle Subaru responded

I am disappointed to hear that your vehicle was not serviced in a more timely fashion. We always aim to accommodate the needs of our guests through effective and efficient work, and I am sorry that your tpms sensor was not checked. Customer satisfaction is our top priority and I would like the chance to make this right. Would you please call me so that I can see how we can assist you moving forward? Thank you, Tim Kelly - Service Manager - 570-213-4050

July 21, 2023

At first they cost me $1300 just for the front and rear brake replacement. I didn't agree, I called my dad and then I just had the brake changed for $790. It's like they're going to replace the engine for More

by Rustem Tasdemir
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Ashley
Jul 24, 2023 -

Ertle Subaru responded

Rustem, I apologize for any confusion or frustration you experienced with our pricing. We strive to provide fair and competitive rates for all of our services and I'd like to do what I can to improve your experience. Please feel free to reach out directly. Thank you, Tim Kelly - Service Manager - 570-213-4050

July 21, 2023

Love this dealership! Very accommodating , thorough and beyond courteous! Scheduling is fast and easy and quality of work is great. More

by EDDIE918
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jul 21, 2023 -

Ertle Subaru responded

Thank you for this 5-star rating of Ertle Subaru! We truly appreciate your feedback!

July 20, 2023

Everyone at Ertle has always been extremely welcoming and helpful. I never feel rushed for forced into something repairs I don’t want to do / understand. My Service Advisor, Tiffany Entler, always takes th More

by katie.todora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brennon, Tiffany Entler
Jul 20, 2023 -

Ertle Subaru responded

Katie, thank you for the kind words! We're so glad to hear that Tiffany provided such excellent service during your visits. Drive safely, and we hope to see you back again at Ertle Subaru!

July 20, 2023

As Subaru’s representative, Tiffany Entler always provides a first class level of customer support. She always anticipates my questions and always provides a stress-free solution. The car market that More

by ORVALJEWETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Jul 20, 2023 -

Ertle Subaru responded

Thank you for the wonderful review! We're so glad to hear that Tiffany provided you with top-notch customer support. We appreciate your loyalty and are here for all of your Subaru needs at Ertle Subaru!

July 18, 2023

My initial contact was with Lauren. She was very helpful in scheduling my service appointment for the next day. Very happy with the service department. My service advisor, Nick, kept More

by k.4chabal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Bradford, Nick Gouny
Jul 19, 2023 -

Ertle Subaru responded

Thank you for taking the time to share your positive experience with Lauren and Nick at Ertle Subaru. We're glad they could provide you with excellent service and keep you informed throughout the process. We appreciate your business, and we hope to see you again in the future!

July 17, 2023

Initial sales contact was not too good but David and Nick were good to deal with. More

by jacoover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Bodden, David Castillo, Nick Graver, Winston Little
Jul 19, 2023 -

Ertle Subaru responded

While we're so glad David and Nick could offer quality assistance and earn Ertle Subaru your five stars, we do apologize for any inconvenience you experienced with any other members of our team. If there's anything else we can do for you, please feel free to reach out. Safe travels! Meghan Ertle - General Sales Manager - 570-213-4015

July 17, 2023

Relaxed, patient atmosphere made car buying easy. Appreciated how fast the pick-up /finalization day went. Every single person I interacted with at the dealership was easy-going, helpful, and informa More

by ckinsella92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Juan Bodden, Nick Graver
Jul 18, 2023 -

Ertle Subaru responded

Thank you for the positive review! Our team at Ertle Subaru strives to provide excellent service, and we appreciate your kind words. Drive safely in your new vehicle!

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