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Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews
Call Dealership (570) 213-4047
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798 N 9th St

Stroudsburg, PA

18360

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2,586 Reviews of Ertle Subaru

July 12, 2023

Customer friendly and very accommodating. Free car wash after the service is a pleasant plus. More

by jon.e.beaulieu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Alia Irizarry, Vincent Ashley, Nick Gouny
Report | Print
Jul 12, 2023 -

Ertle Subaru responded

Jon, we're elated that our team demonstrated our commitment to customer service and offered a complimentary car wash! Thanks for working with us at Ertle Subaru. Safe travels!

July 11, 2023

I had a very poor experience getting my car serviced at this dealer. The advisor and service director (so he calls himself) were both extremely rude to me. Do not go here, they will try to shove things dow More

by JeffreyS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Kelly
Report | Print
July 10, 2023

Service for my vehicle was great. We also had my husbands vehicle in for inspection and oil change. Inspection was done, but oil change was missed. More

by betty.mesaros
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Alia Irizarry, Vincent Ashley, Nick Gouny
Report | Print
Jul 11, 2023 -

Ertle Subaru responded

Thank you for the review. We appreciate your feedback and apologize for any inconvenience caused. Our team at Ertle Subaru will work to ensure that this doesn't happen again in the future. Please reach out to me if there is anything I can do to assist you. Tim Kelly - Service Manager - 570-213-4050

July 09, 2023

Excellent customer service by Stephanie and the rest of yourteam. Love the new car. Thank you so much More

by KIMANN25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Goncalves, Jon Richardson, Stefanie Asaro
Report | Print
Jul 10, 2023 -

Ertle Subaru responded

Thank you for the great review! We're so glad that Stephanie and our team provided excellent customer service. Enjoy your new car, and we hope to see you back again at Ertle Subaru!

July 08, 2023

I always enjoy dealing with Kathy and the Ertle team. Team is efficient and waiting time is kept to a minimum with a nice waiting area. I also appreciate advice on other items my car may need. More

by rhinton2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Report | Print
Jul 10, 2023 -

Ertle Subaru responded

Thank you for the review! We're so glad that Kathy and the Ertle Subaru team provided you with efficient service. Drive safely, and we hope to see you again down the road!

July 08, 2023

Jason was very attentive and professional. It was a very smooth process. I was very happy with the visit. More

by BCASTILLOFAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Jon Richardson, Jason Cullen
Report | Print
Jul 10, 2023 -

Ertle Subaru responded

Thank you for the positive review! We're glad to hear that Jason provided attentive and professional service during your visit. We appreciate your business and hope to see you again at Ertle Subaru!

July 07, 2023

Fixed the problem even though it was at the second visit but hey they resolved the problem More

by veriocandela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler
Report | Print
Jul 07, 2023 -

Ertle Subaru responded

Thank you for taking the time to review Ertle Subaru. It is great to see that we were able to resolve your problem and get you back on the road with confidence.

July 07, 2023

My 2022 Outback on three different occasions had to call Subaru road service to jump my battery. I took it for service and was told there was nothing wrong with the battery. on my third service visit I took More

by SANTIAGOVINCENT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Report | Print
Jul 07, 2023 -

Ertle Subaru responded

I apologize for the inconvenience you experienced with your vehicle. I understand it's frustrating when there are repeated issues that can't be resolved right away. We're glad to hear that replacing the battery seems to have solved the problem. If you need any further assistance or have any other concerns, please don't hesitate to reach out. Thank you, Tim Kelly - Service Manager - 570-213-4050

July 07, 2023

Great service department! They diagnosed my problem quickly and provided me a courtesy loaner vehicle while my car was being fixed. More

by JUSTINSEARLE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler, Tim Kelly
Report | Print
Jul 07, 2023 -

Ertle Subaru responded

Justin, thank you for the great review! We're so glad to hear that you had such a successful experience working with the Ertle Subaru team. Drive safely, and we hope to see you again down the road!

July 07, 2023

Right on the point what has to be done to my car and adequate time consumed plus super discount! Thanks! More

by seonjumicarelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Report | Print
Jul 07, 2023 -

Ertle Subaru responded

Thank you for the great review! We're glad to hear that the Ertle Subaru team was able to get the job done. Drive safely, and we hope to see you back again down the road!

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