Back

Ertle Subaru

Stroudsburg, PA

4.7
2,586 Reviews

798 N 9th St

Stroudsburg, PA

18360

Directions

By Type

2,586 Reviews of Ertle Subaru

June 29, 2023

Service was performed very quickly and at a very good price. The staff was very friendly as well. More

by jaymey72
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Alia Irizarry, Vincent Ashley, Nick Gouny
Jun 29, 2023 -

Ertle Subaru responded

Thanks for stopping in for service and leaving the Ertle Subaru team a five-star review! Have a great day.

June 28, 2023

The service was very good. I was very happy with the time it took to do my service. I have brought two foresters and a legacy since 2011. More

by JAMESFERRONE12
Workmanship
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Vincent Ashley
Jun 29, 2023 -

Ertle Subaru responded

James, thank you for the great review! We're so glad to hear that you were happy with our service. We appreciate your loyal business and look forward to serving you again at Ertle Subaru!

June 28, 2023

Kind,friendly,knowledgeable. They’re even pet friendly! I would definitely be going back in the future. More

by Tmalone1111
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 28, 2023 -

Ertle Subaru responded

Thank you so much for this amazing review of Ertle Subaru! Have a lovely day!

June 28, 2023

I had a great experience! Very nice people and environment. I was pleased and satisfied with the results of my visit. Thank you! More

by elizabernard17
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Vincent Ashley
Jun 28, 2023 -

Ertle Subaru responded

Thank you for choosing Ertle Subaru, Eliza. It was our pleasure to assist you!

June 27, 2023

Everyone was friendly and the service was prompt and complete. I will keep coming back. More

by craigcarlson
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Alia Irizarry, Vincent Ashley, Nick Gouny
Jun 28, 2023 -

Ertle Subaru responded

Thank you for reviewing Ertle Subaru! We hope you have a fantastic day!

June 25, 2023

The tire change over and oil change were fine. The suggested maint estimate for fuel filter and pump was ridiculously over priced, almost $2000. i was told would be major effort. I know the pum More

by mike carlsob
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nick Gouny
Jun 26, 2023 -

Ertle Subaru responded

Mike, thanks for taking the time to write a review. We appreciate your feedback and apologize if the estimate seemed too high. We strive to keep our prices competitive, and we will be sure to keep this in mind moving forward. Lastly, I would appreciate the chance to speak with you to see what more I can do to address this feedback. If you are willing to discuss this, please don't hesitate to reach out. Best, Tim Kelly - Service Manager - 570-213-4050

June 25, 2023

Juan was amazing. He was not the salesperson but took so much time helping us becasue Winston was unavailable. He explained every aspect of the car we purchased. Juan More

by Eric@popularagents.com
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Juan Bodden, Joseph Alicea, Winston Little
Jun 26, 2023 -

Ertle Subaru responded

Thank you for your kind words, Eric! We're so glad that Juan was able to provide you with exceptional service and make your experience a 5-star one. We appreciate your support and hope to assist you again in the future at Ertle Subaru!

June 24, 2023

Very pleasant woman to work with. She answered all my questions and was fast and efficient. More

by rip2244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Kathy Aimer, Nick Graver, Winston Little
Jun 26, 2023 -

Ertle Subaru responded

We're thrilled to hear that our team hit the mark with thorough and prompt assistance! Thanks for supporting Ertle Subaru with a 5-star review!

June 24, 2023

Justin did not return my phone calls, and when we arranged a test drive with him he went home 2 hours before we arrived and did not call to tell us he would not be there. The sales manager had to sc More

by CHUCKCHESK
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Meghan Ertle, Dave Goncalves, Ashley Bierbaum, Justin Searle, Nick Graver
Jun 26, 2023 -

Ertle Subaru responded

Thank you for your feedback and business. I would like to apologize for any inconvenience caused by the miscommunication during your visit with us. I am glad that Megan was able to assist and ensure a positive car buying experience overall. If there is anything else I can do to help in the future, please don't hesitate to reach out. Thank you, Meghan Ertle - General Sales Manager - 570-213-4015

June 24, 2023

I checked in at 2:40. Left there at 5:30. Did not expect the total cost to be that high! Plus we were never notified that the Impreza was past due for inspection. Kathy More

by Sandy Carbone
Service Time
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Jun 27, 2023 -

Ertle Subaru responded

Sandy, thank you for your feedback regarding your most recent service visit. I am sorry your recent maintenance experience did not go as hoped and that the price was higher than anticipated. Our goal is to deliver a smooth and seamless process as well as efficient services at a fair cost, and it's very disappointing to learn that we've let you down this time. I will be sure to discuss your feedback with my team so that we may work towards improving our processes and communication going forward. If there is anything else you'd like to share or if you have any remaining concerns, please don't hesitate to get in touch. Thank you, Meghan Ertle - General Sales Manager - 570-213-4015

...
37
...