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Ertle Subaru

Stroudsburg, PA

4.7
2,582 Reviews
Call Dealership (570) 213-4047
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798 N 9th St

Stroudsburg, PA

18360

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2,582 Reviews of Ertle Subaru

November 21, 2022

Excellent Customer Service and Maintenance on my 2015 Subaru Crosstrek XV Premium. Highly Recommend this Trusted Service Center. Great Job! More

by Dean D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janet at the parts desk! Great job!, Kathy Aimer, Tiffany Entler, Chris Jackson
Report | Print
Nov 21, 2022 -

Ertle Subaru responded

Dean, thank you for stopping by to review Ertle Subaru! Until next time, safe travels in your 2015 Subaru XV Crosstrek!

November 20, 2022

Excellence service and professionalism. My service advisor Natalia is the absolute best . She is knowledgeable and friendly and has an infectious smile. Everyone I came in contact with were More

by JoJo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalia Liszka
Report | Print
Nov 21, 2022 -

Ertle Subaru responded

We are thrilled that Natalia and the team took such great care of you! Thank you for choosing Ertle Subaru and for sharing your experience. Drive safely until we see you next!

November 19, 2022

Great, professional service including a car wash. Just not sure why it takes over an hour for an oil change More

by omallkev0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jackson
Report | Print
Nov 22, 2022 -

Ertle Subaru responded

We're so glad we could deliver thorough service that shaped a positive experience. We apologize that your oil change took longer than anticipated, but we hope we can welcome you back with a more prompt experience next time. Please let me know if there's anything I can assist with until then. Thank you! Tim Kelly - Service Manager - 570-213-4050

November 18, 2022

Very professional and kind staff, the waiting area is very comfortable and they have snacks and drinks. The service is also speedy More

by MTOMALLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalia Liszka
Report | Print
Nov 21, 2022 -

Ertle Subaru responded

We’re delighted to get your 5-star review. Thank you for working with us here at Ertle Subaru!

November 18, 2022

Excellent service and customer care. Very friendly and professional staff. Always a pleasure working with Kathy More

by crammg212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Chris Jackson, Natalia Liszka
Report | Print
Nov 18, 2022 -

Ertle Subaru responded

Thank you for the 5-star review of Ertle Subaru. We are thrilled to hear that you had a great experience working with Kathy. She will appreciate the shoutout!

November 12, 2022

Very quick! Great customer service! Very nice and convenient scheduled times! Thank you for being a great dealership More

by jak2673
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer
Report | Print
Nov 14, 2022 -

Ertle Subaru responded

Timely and attentive service is our goal here at Ertle Subaru! Thank you for the wonderful review and 5-stars!

November 11, 2022

Making online appointment was easy, time spent waiting for service to be completed was acceptable. Everyone was friendly and helpful. More

by BRUCEFAN529
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Tiffany Entler, Chris Jackson, Natalia Liszka
Report | Print
Nov 11, 2022 -

Ertle Subaru responded

Thank you for the great review, Bruce! We are thrilled to hear that you had a successful service experience working with the Ertle Subaru team. Drive safely, and we hope to see you back again down the road!

November 11, 2022

Took my car in for a recall, staff was courteous and job completed on time. CJ was great More

by Ampcargo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Jackson
Report | Print
Nov 15, 2022 -

Ertle Subaru responded

Glad to hear CJ had you well taken care of! Thanks for trusting Ertle Subaru with your vehicle and hope to be of service the next time around!

November 11, 2022

Awesome experience Tiffany was great, loaner was pretty cool. Planning on returning for service. Definitely recommend to friends & family. More

by ROSADOJ31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Entler
Report | Print
Nov 11, 2022 -

Ertle Subaru responded

A big thanks from all of us here at Ertle Subaru for the fantastic feedback! We couldn't be happier to hear that Tiffany and the team took such great care of you and we're delighted you enjoyed the loaner vehicle as well. We look forward to assisting you again in the future!

November 10, 2022

I went for an oil change and tire rotation and told her the check engine light was on. She noted this info in the computer but never told us that doing a diagnostic evaluation on the engine would cost us More

by patnat777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Aimer, Chris Jackson
Report | Print
Nov 10, 2022 -

Ertle Subaru responded

I apologize for any lack of communication on behalf of my team. We strive to deliver a straightforward service experience, and it is never our intention to mislead our guests. I would appreciate the chance to speak with you directly to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Tim Kelly - Service Manager - 570-213-4050

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