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487 Reviews of Ewing Buick GMC - Service Center
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August 09, 2018
Always great service Everyone at this dealer is always helpful and friendly. They are willing to explain repairs so I can understand them. Steve Fortner is my service co Everyone at this dealer is always helpful and friendly. They are willing to explain repairs so I can understand them. Steve Fortner is my service contact and he is great. More
by Corvette
Employees Worked With
Steve Fortner
Helpful August 07, 2018
Quite satisfied While in Plano for ASA GOLD NATIONALS softball tournament in July my tires and rims were stolen off my 2016 GMC SIERRA DENALI at the team hotel durin While in Plano for ASA GOLD NATIONALS softball tournament in July my tires and rims were stolen off my 2016 GMC SIERRA DENALI at the team hotel during the overnight hrs. After being awakened by Plano Police dept at 4:30 am , I googled nearest GMC dealerships Ewings was the closest spoke to a gentleman named Jim Bearden , explained my situation about being from Ohio and needing to be home by Monday he assured me he would take care of situation. He more than handled the situation. Had a tow truck enroute with spare tires and rims to tow back to dealership-located rims-kept me updated-sent courtesy car to pick me up when truck was finished-less than 12 hrs after theft occurred-didn't miss a single inning of my daughter's game that day. Can't thank Jim enough-it's difficult to find that kind of attention to detail and commitment to making things right these days !! Again THANK YOU JIM BEARDAN !! More
by Bigd
Employees Worked With
Jim Bearden
August 03, 2018
Better Service I’ve had a recurring annoying problem with my GMC Sierra which I had been having serviced at a different dealer closer to my house. With only 9k miles I’ve had a recurring annoying problem with my GMC Sierra which I had been having serviced at a different dealer closer to my house. With only 9k miles on my truck and four failed visits to this other dealer, I tried driving a bit farther to Ewing in attempt to get resolution. I got my truck back very quickly with the problem finally repaired. My advisor JR Lopez kept me updated along the way. I am enjoying my truck again with the problem solved. Thank you! More
by Rob S
Employees Worked With
JR Lopez
July 31, 2018
Service Courteous and efficient. The service agent knew my name when I pulled up. A nice area to wait while the car is being serviced. A monthly servic Courteous and efficient. The service agent knew my name when I pulled up. A nice area to wait while the car is being serviced. A monthly service reminder I receive by email is helpful for me to keep track of my service appointments. More
by Mike
Employees Worked With
Service Agent
July 19, 2018
Quick service done right. Brought my truck in on a Monday at 11:30 am with a transmission problem and it was fixed by 5 pm, same day . Now my truck runs great. Brought my truck in on a Monday at 11:30 am with a transmission problem and it was fixed by 5 pm, same day . Now my truck runs great. More
by BD101
Employees Worked With
Jim bearden
July 18, 2018
Install black GMC emblems instead of red; order warranty prt Good service and got to use coupon for emblems! They ordered part with no problems and will call when it comes in. They were very helpful. Good service and got to use coupon for emblems! They ordered part with no problems and will call when it comes in. They were very helpful. More
by Blitchfo
Employees Worked With
Tim Stolp
July 06, 2018
Great service department! The service department provided a great service repairing my new vehicles back seat. The service technician did a great job. My only concern is that t The service department provided a great service repairing my new vehicles back seat. The service technician did a great job. My only concern is that the vehicles manual should be updated with the information provided by the service department. More
by robsr57
Employees Worked With
Steve Fortner
July 03, 2018
Car service Benjamin is always so helpful and explains all my options. He has been my service rep for the past three years. I would recommend him to a friend. Benjamin is always so helpful and explains all my options. He has been my service rep for the past three years. I would recommend him to a friend. More
by btoub
Employees Worked With
Benjamin Towb
April 24, 2018
Body Shop My sons truck had been hit by another student while away at college. He had the initial estimate done at a local dealer. I got the estimate and chec My sons truck had been hit by another student while away at college. He had the initial estimate done at a local dealer. I got the estimate and check very quickly. I decided the dealer was too far away and wanted it to be a little closer. I tried the local Service King in Burleson Tx but they had a 2 week wait just to get the estimate. I decided to use Ewing since that is where we purchased the vehicle. It is still an hour away but it was WELL WORTH IT! Vincent Balmares is who I was scheduled to work with. He met me quickly and looked over the truck. He went over the other dealers estimate and noticed they did not note the bumper was bent. This was huge! It could have been another $2000 to $3000 easy. The bumpers in these vehicles have all sorts of sensors so they are not just a piece of metal or plastic any more. Vincent said he would take care of the supplemental check and get it all taken care of. He had me in and out in less than 10 minutes. Had me to the Enterprise counter very quickly. Enterprise was also very helpful. They had a car delivered from another location very quickly. Overall just a fantastic job. Can't wait to see the work they do on this truck and if it matches the rest of the service it will be AMAZING! More
by Michael
Employees Worked With
vincent belmares
January 23, 2018
Quality in the details I went in to Ewing to have service on my Acadia. I love this car and I love going to the dealership for service. I can work comfortably, have coffee I went in to Ewing to have service on my Acadia. I love this car and I love going to the dealership for service. I can work comfortably, have coffee and snacks and lounge around and read or watch tv. It's really a nice customer facility. The service on the car didn't work out as I had planned and ended up purchasing a previously owned vehicle from the lot. Wayne, the salesperson, was very laid back and went through all my options and held my hand through the process. He really helped turn an unfortunate event into a really fun one. I love my little new simplified car and more important, I love this dealership. More
by Kim
Employees Worked With
