Ewing Buick GMC

Service Manager Pete Meuller was rude, unhelpful and used the words after they caused a leak in the transmission gasket, "Prove we did it". Refused to even look at the issue or drive the vehicle, and their the words after they caused a leak in the transmission gasket, "Prove we did it". Refused to even look at the issue or drive the vehicle, and their repair shop caused the leak without any doubt. They lied about the work previously performed, stating they were able to do the work without pulling the Transmission pan completely off, which 2 mechanics and eagle Transmission have confirmed is impossible, and they lied when they ask me to pick up the truck stating it was not shifting properly, and the truck is shifting perfectly and driving smoothly,. They just do not want to own that they caused a leak in the gasket in the process, as it is a labor intensive repair only required due to their inexperience and bad work. I would not ever utilize their service department, as they either do not know what they are doing, or they are just dishonest, but in either case, they do not stand behind their work and have cost me $750 to fix what they broke elsewhere! Beware of this service department! More

This is the best dealership we have ever used of any of our vehicles over the past 50 years! The service team is friendly, efficient, thorough, and fair. The members always listen to our thoughts and conce our vehicles over the past 50 years! The service team is friendly, efficient, thorough, and fair. The members always listen to our thoughts and concerns and work with us as best as they can. This level of customer care is hard to find and greatly appreciated. More

Quick service and took care of everything! Very please with it all and went well. Very please with it all and went well. More

Well prepared, all work was done as desired and in timely manner, loaner veh was appreciated manner, loaner veh was appreciated More

Mr Levine is very professional and thorough! His work ethic assures me that my Acadia is well taken care of - every time!! His work ethic assures me that my Acadia is well taken care of - every time!! More

My experience with this dealership’s service department was extremely frustrating and disappointing. After picking up my truck from service, I discovered damage on the passenger door that was not visibl was extremely frustrating and disappointing. After picking up my truck from service, I discovered damage on the passenger door that was not visible in the dealership’s own pre-service inspection photos. When I brought the issue to management’s attention, I expected a professional investigation. Instead, I was met with excuses and dismissal. The service manager, Pete Mueller, told me the dealership’s photos were too low quality to prove anything. However, those same photos were taken by the dealership to document the condition of my vehicle before service. When I pointed out that the damage was not visible in the dealership’s before-service photos but was clearly visible in my timestamped photos taken after pickup, Pete dismissed it as a “difference of opinion.” What made the situation even worse was the contradictory explanations I received. First, Pete claimed the damage looked old and not fresh because there were no paint chips. Then he suggested that because I had possession of the truck for about an hour after pickup, I could have caused the damage myself. Those two explanations directly contradict each other. Either the damage is old, or it happened after pickup—it cannot reasonably be both. Rather than taking ownership of the issue or conducting a fair investigation, it felt like the goal was simply to come up with reasons to deny responsibility. At no point did I feel that my concerns were being taken seriously. This experience completely destroyed my confidence in this dealership. Between the damage to my vehicle, the refusal to take accountability, and the contradictory explanations I received from management, I cannot recommend doing business here. There are plenty of dealerships that value their customers and stand behind their work. Based on my experience, this is not one of them, and I would strongly recommend taking your business elsewhere. More

Tired of the gouging. Oil change and filter change has shop fees of $37.00. What for? A $2 rag. Oil change and filter change has shop fees of $37.00. What for? A $2 rag. More

Had truck serviced there for 7 yrs. ,not a problem. Last year and a half had to replace antifreeze cap because it was left off,had to reset my own oil reminder,no big deal but... Last st ,not a problem. Last year and a half had to replace antifreeze cap because it was left off,had to reset my own oil reminder,no big deal but... Last straw,this time had an issue which they fixed for me. They neglected to tell me "Hey your truck is fixed but your fob doesn't recognize the driver,sooo your settings for your seat and mirrors don't work. Ohh,and also your phone won't work either. Bought brand new and the Salesman set it up no problem. Seems like there is a step missing here! More

My Service tech, Mike was very helpful in my visit. I have always brought my car in for all service ever since I bought it in 2012. I had a little oil residue from the oil change and was concerned the I have always brought my car in for all service ever since I bought it in 2012. I had a little oil residue from the oil change and was concerned the oil filter might be loose. He checked it out and was so nice. Thank you More

Alex has always been good at solving my auto problems. He always listens, is friendly and courteous and keeps me informed. He always listens, is friendly and courteous and keeps me informed. More