Ewing Buick GMC - Service Center

Warning - Don't Buy a GMC or Buick product The Ewing Dealership is in a tough position because the quality of both the GMC and Buick products we have owned are so poor. However, we unfortunatel The Ewing Dealership is in a tough position because the quality of both the GMC and Buick products we have owned are so poor. However, we unfortunately bought both an Acadia and Enclave at the same time in 2009. Had we known the number of design defects inherent with these cars we would never had purchased either of these automobiles. The Enclave was picked up today with a bill of $1,400 for replacing motor and transmission mounts again for the third time and axle problems. On a car, which in the last five years has been driven to the grocery store, mall, school and soccer practice. The driver would be described as ultra conservative. But on three different occasions motor mounts have been replaced on this vehicle. The last time was about 90 days ago when the front motor mount was replaced and now the rear and transmission mounts need to be repaired. It is already apparent the motor and transmission mounts are of a defective design. Especially based on the number of mounts replaced on both cars. But, there should be a level of competency by the dealer to recognize the problems when they replaced the front ones 90 days ago. There should be a level of competency by GM to replace the mounts with a product of better design when the original part is clearly a defective design. We currently today have vehicles with over 200,000 miles (Toyota) and my Ford SUV which I've owned for nearly 4 years with over 115,000 miles and none of these have had a motor mount replaced. In regards to the defective axle bushings caused by the lack of lubricant. This is very unusual since these parts are typically designed in most cars to perform well beyond our mileage. Both of our GMC and Buick cars have been serviced at this dealer, but it is clear in this case the parts failed or the dealer failed to perform a proper inspections along the way to discover the issue before it became a more expensive proposition for us. The experience with the windshield leak on the Acadia was the last straw. Clearly a factory defect, requiring the replacement of a corroded fuse box on the car which initially we were expected to pay for by the dealer. After the leak was fixed, it ended up leaking again at the same spot at the windshield. When my son drove the car home from college the first time to have it fixed the part was still not at the dealer. GM finally came through on the repair, but only after way too much haggling for a complete design defect chronicled all to well on the internet. With the consistent repetitive failures in all these cars it would seem at some point you would take a more proactive approach to the service of these vehicles. But that would require admission of responsibility for poor product design and execution all through the process. It is clear the CEO, Board of Directors and Senior Management have very little concern for customers who are on there 4th and 5th GM owned vehicles. Which is why we bought the Ford Expediton and did not purchase another GM vehicle. By the way, my Ford Expedition is not a high design product but it performs. It performs as it was designed and hasn't cost this consumer any unexpected problems. At this point how could we recommend your product when all we get is excuses for flaws, because it was inherent in the design of a luxury product. Bottom line, you don't know luxury. Please feel free to call. Cordially, Chris Matzke More

Customer-friendly service department Brad Ancker is a professional and courteous assistant service manager. When he couldn't duplicate our Acadia's intermittent remote start issue at his Brad Ancker is a professional and courteous assistant service manager. When he couldn't duplicate our Acadia's intermittent remote start issue at his shop, he helped me troubleshoot it over the phone. Turns out it was due to low fuel (disables remote start), which looked even lower with the car sitting on an incline. Brad's and Ewing's overall level of support is what I'd expect from the Mercedes-Benz dealer next door to them. But we didn't have to buy an $80K GL-450 SUV to get it! More

Appreciation! Ewing has a GOLDMINE in Brad Ancker, Service Writer in the Service Department. He has always had my best interest at heart and takes care of me like f Ewing has a GOLDMINE in Brad Ancker, Service Writer in the Service Department. He has always had my best interest at heart and takes care of me like family. I greatly, no trememdously, appreciate his efforts and fabulous customer service skills. You don't pay him enought for the service he provides. I just hope and pray I never have to deal with any issues on my car, without him. THANK YOU BRAD! More

Had my blue tooth connected for my new Samsung Galaxy Note 3 cellphone and had the 5,000 mile car service done. Both were done quickly and efficiently, even though I had not called to set up an appointme Note 3 cellphone and had the 5,000 mile car service done. Both were done quickly and efficiently, even though I had not called to set up an appointment before coming to Ewing. More

At Ewing your not an interruption of their work but the purpose of it... If you want a great Sales person...See Suzanne Koerwer is so much fun! My wife loves your sales team...they helped us find a great b purpose of it... If you want a great Sales person...See Suzanne Koerwer is so much fun! My wife loves your sales team...they helped us find a great bank. More