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Exceptional Motorcar
Defiance, OH
1,380 Reviews
Welcome to Exceptional Motor Car serving the greater Defiance, OH area.
Exceptional Motor Car is a Domestic, Import Auto Dealer
Our goal is to make your car buying experience the best possible. Exceptional Motor Car's virtual dealership offers a wide variety of used cars. Conveniently located in Defiance, OH we also serve Toledo, OH and Fort Wayne, IN.
If you're looking to purchase a used car, you've come to the right place. At Exceptional Motor Car we pride ourselves on being the most reliable and trustworthy used dealer around. Our inventory is filled with some of the sweetest rides you've ever seen!
The Used Car Dealer You Can Count On
We're the kind of dealer that takes the time and listens to the wants and needs of our clients. We understand that buying a car is a process that takes a certain amount of careful consideration.
It's a lot to wrap your head around but at Exceptional Motor Car we do our best to make the car buying experience an easy one. We're the kind of Defiance, OH car dealer that helps you decide exactly what you're looking for. We won't ever make a sale that our customers will end up being unhappy with. We're proud to be the type of Defiance, OH dealer that strives for 100% customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 1,380 reviews
May 28, 2023
Jeramy very kind courteous, polite, very informative he went out his way to help us he had a lot of patience with us I fell because we haven’t had a new car in 30 years no wings but it has a KEY which we l went out his way to help us he had a lot of patience with us I fell because we haven’t had a new car in 30 years no wings but it has a KEY which we love cause we’re old (lol) Everyone here was very good with us to Will send anyone their if they need a car also. Our son George Mccray sent us to you!! He had bought a truck from you couple years back He also thinks very highly of your business!! Thank you all!!!! Mike an Nancy McCray More
by Skylight2819
Employees Worked With
Other Employees :
Amber Greek, Jeremy Hines, Quin Fleming, Christina Adkins
Helpful 
Verified CustomerMay 16, 2023
Just another used car lot. "Exceptional" bad customer experience. Out of town, I call and make a deal for a used car. Price agreed to, then "manager" raised the price. "Exceptional" bad customer experience. Out of town, I call and make a deal for a used car. Price agreed to, then "manager" raised the price. I walked way. Next day Sales Manager says there was a mix up and I end up agreeing to the original price and give him a deposit over the phone. Drive 281 miles to the dealer, car isn't ready, no paperwork completed, dead battery and has undisclosed body damage and a big hole in the seat and three different brand tires. Strategic internet photos don't show that, nor did Sales rep disclose it. Service puts another battery in it and I do the paperwork when it comes out the deposit was never processed. As I'm getting ready to leave, once I got done waiting 20 minutes for the rep to hand me the keys because he's move onto the next prospect, I ask for the keys and he hands me one. Is unsuccessful at locating the second key, and tells me "sometimes things don't work out the way you want them too." You are right about that. Out the door not feeling the "we look forward to living up to our reputation every day" because I have to spend $200+ for a second key. Directly from the Exceptional website: "Finding the perfect used car can really be a challenge sometimes." You can't make this stuff up. Caveat Emptor More
by Dan Green
Employees Worked With
Brayden Wooten
May 16, 2023
It was a very nice experience. They had what we wanted, got us in ball park range of payments and were able to purchase our new ride thank you. They had what we wanted, got us in ball park range of payments and were able to purchase our new ride thank you. More
by brverfaillie@gmail.com
Employees Worked With
Brennon
May 10, 2023
Was at ather dealership , when I drove by test driving a vehicle I saw exceptional dealership. Glad I stop in. Turned out what I was looking for, for the past 3 weeks. They had exactly what I wanted with vehicle I saw exceptional dealership. Glad I stop in. Turned out what I was looking for, for the past 3 weeks. They had exactly what I wanted with a little more. Again I'm very happy I came in there & didn't have to waste my time going to 4 other places to see what they had for me to look at. Just wished I had stop here first. Now I just enjoy driving my f150 . & everyone loves how big the back seat area has. More
by Jeff
May 05, 2023
Josh was great to work with, quick responses and easy to work with. Exceptional MotorCar was not willing to negotiate more than a couple of hundred dollars which was very frustrating when they set an ex work with. Exceptional MotorCar was not willing to negotiate more than a couple of hundred dollars which was very frustrating when they set an expectation that they would work with us on the price. Recommend they either advertise that they don’t negotiate or find a better way for the buyer to feel like they got a better deal. Josh did the best he could but those decisions were made above him. More
by ckananowicz
