Executive Dodge Jeep RAM

I was disappointed that my extended warranty did not cover this, as it has covered other similar issues. I question whether the warranty company was called. cover this, as it has covered other similar issues. I question whether the warranty company was called. More

Overall a great experience for my daughter purchasing her first new vehicle! Would highly recommend this dealership! first new vehicle! Would highly recommend this dealership! More

Appointment easy to make. Customer service was good. Found a problem with store during balance & rotation Did not discuss with me even though I was in the waiting room. Put th Customer service was good. Found a problem with store during balance & rotation Did not discuss with me even though I was in the waiting room. Put the tire back on unbalanced. Told rim was bent when they said vehicle was ready More

Friendly, informative. Ben is always straight forward and helpful. I appreciate his service and will continue to be a customer because of him. Ben is always straight forward and helpful. I appreciate his service and will continue to be a customer because of him. More

I feel the service was better pre-pandemic. I've been a customer for almost 30 years and the personal touch seems to have been lost. Don't get me wrong, they scheduled service in a reasonable I've been a customer for almost 30 years and the personal touch seems to have been lost. Don't get me wrong, they scheduled service in a reasonable time, and the work done by the technician was good, but it seems like the department was too busy for me. I saw many Amazon trucks in the lot, so I got the sense that Amazon contracts take priority over everyday customers. I also know that cost have gone up in the last few years, but I felt like the expense for the service was a little high. I'm sure I will continue to use Executive for my vehicle service, but I'm a little disappointed with the feel especially being such a long time customer. More

You guys try to fix the problem but it’s not 100% . the water still come in the truck the water still come in the truck More

Service Manager lacks accountability and has in my past experience with him about the service department. When I contacted him about the status of my vehicle when I was not contacted by the close of busin experience with him about the service department. When I contacted him about the status of my vehicle when I was not contacted by the close of business he replied that I was 30 minutes late (for a 1:00) appt. What he did not take into consideration was the car was going in for an oil change and on the drive over it began to overheat. Mike F was responsive and helpful with what turned out to be a coolant issue with my jeep. The quote to repair the issue was a new radiator and head gasket in excess of $4000. I had the head gasket repaired and did not need a radiator to resolve the issue for half the quote. More

Got the seatbelt done in immensely good time and got the part very quickly and adjusted schedule accordingly to allow me to get in and out part very quickly and adjusted schedule accordingly to allow me to get in and out More

Ben Stone and the Service Department provided outstanding customer support while diagnosing a difficult/intermittent issue. customer support while diagnosing a difficult/intermittent issue. More

Ben Stone and his team at executive went above and beyond to take care of my car quickly and carefully. I needed a last minute appointment and not only did they squeeze me in their schedule but they got to m to take care of my car quickly and carefully. I needed a last minute appointment and not only did they squeeze me in their schedule but they got to my car a day early. More