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Executive Dodge Jeep RAM

Wallingford, CT

Overview
Employees
Reviews
Vehicles
4.7
1,543 Reviews
As part of the Executive Auto Group, Executive Dodge Jeep RAM gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Executive Dodge Jeep RAM to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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406 S Orchard St

Wallingford, CT

06492

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Showing 1,543 reviews

October 11, 2022

The staff members I spoke with were excellent, friendly and helpful. Would recommend to others for service. Dan and Mike in service were very helpful. More

by dennelle.niiaryee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marie Kramkou
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Oct 11, 2022 -

Executive Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Dan and Mike here at Executive Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 11, 2022

Great service, thorough inspection. Was happy to see a nice print out of needs and future needs More

by KNAGY1125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Nguyen
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Oct 11, 2022 -

Executive Dodge Jeep RAM responded

Thank you for choosing Executive Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 07, 2022

Was not pleased with the service received. Authorized battery test not one hour of service. Requested a refund but was denied. More

by dpaniccia76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Falconeri
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2022 -

Executive Dodge Jeep RAM responded

Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information, so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Oct 12, 2022 -

Executive Dodge Jeep RAM responded

Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information, so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Oct 12, 2022 -

dpaniccia76 responded

Brought my truck in for a recall. I asked the service rep to check the battery as a battery light had been coming on. Tech advised no work would be done and no charges would be incurred without speaking to me. I called to check on status of recall and was advised that I was being charged an hour labor for diagnostic efforts. I didn’t authorize this work. As a result was advised I needed a new alternator. I advised the tech to finish the recall work and not to perform any other services. Upon picking up my vehicle, I noticed that the door trim had not been fully reinstalled requiring me to perform that repair. I then brought my truck to another repair facility and was advised I did not need an alternator but simply required a new battery. A significant difference in service and price. I was charged for a service I did not authorize and then I was going to get charged for an unnecessary repair. I am still looking to have a credit issued for the unauthorized service performed and incomplete recall efforts. Completely dissatisfied with my experience.

Oct 12, 2022 -

Executive Dodge Jeep RAM responded

Hello, THis is C.J. Smith - I am the General Manager here at Executive. Can you please give me a call to discuss this? My direct line is 203-678-6608. Thank you, C.J.

Oct 26, 2022 -

dpaniccia76 responded

C.J. - just wanted to follow up and check in the status of the refund as I have not seen it hit my card. Please let me know. Thanks

October 07, 2022

Was done in a reasonable amount of time and at a fair price for oem parts More

by s.lenzzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Brennan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marie Kramkou
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Oct 09, 2022 -

Executive Dodge Jeep RAM responded

Thank you for the great rating. We sincerely value your business. We look forward to having you as one of our valued customers for years to come. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 05, 2022

Great service and fast Knowageable staff clean conditions friendly Coffee available. Wi-Fi a available. More

by ncronan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Zurlis, Marie Kramkou
Report | Print
Oct 07, 2022 -

Executive Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 05, 2022

The issue that I brought the Jeep in for was not resolved the first 2 times that I came back to pick it up. It was resolved when I came back the 3rd time to pick it up. They gave me a loaner (at no charge) More

by AGNOLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stone
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Oct 05, 2022 -

Executive Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 04, 2022

Great service-very professional and friendly Highly recommend them This is a very well run dealership More

by kramonip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2022 -

Executive Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 04, 2022

They were able to fit my car in the same day I called. Great service deal. Very honest straightforward. More

by ericbuonfiglio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marie Kramkou
Report | Print
Oct 05, 2022 -

Executive Dodge Jeep RAM responded

Thank you so much for your kind words, Eric, and for taking the time to leave us this wonderful feedback! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 01, 2022

Quick and accommodating service on my Wrangler. Finished sooner than promised. Got me in just a couple of days. More

by Michaelsarenas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2022 -

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

October 01, 2022

Excellent service department that listens to the customer. Always willing to do anything that I ask for my truck (that I'm overly protective of). I say the word and they get cracking! More

by mckenzie.kotuby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marie Kramkou, John Vallejo, Bryan Smart
Report | Print
Oct 02, 2022 -

Executive Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

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