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Executive Dodge Jeep RAM

Wallingford, CT

4.7
1,543 Reviews
As part of the Executive Auto Group, Executive Dodge Jeep RAM gives customers the Best Price First. With non-commissioned sales people, no haggling, an industry-leading exchange policy, and a satisfaction guarantee allow Executive Dodge Jeep RAM to provide you with the absolute best car-buying experience you’ve ever had. Everything is included in the listed price, so there aren’t any surprises down the road. We’re here to help you find the perfect car that fits your unique needs and lifestyle. That’s the Executive Way, and it’s why we’re consistently rated one of the best dealerships in Connecticut.
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406 S Orchard St

Wallingford, CT

06492

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Showing 1,543 reviews

August 11, 2022

You guys try to fix the problem but it’s not 100% . the water still come in the truck More

by roses52971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Nguyen, Ben Stone
Aug 14, 2022 -

Executive Dodge Jeep RAM responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Aug 14, 2022 -

Executive Dodge Jeep RAM responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Aug 15, 2022 -

roses52971 responded

I bought two trucks from you guys , one bran new in 2018 and still having water coming in my truck depends on how heavy the rain falls and the hinges rusting on the doors and they’re taking forever to fix it. Also I had to pay for service for something that was done by you guys when you guys were trying to stop the water from coming in .my number is 203 —886-6258 MARCIA BAILEY

August 10, 2022

Service Manager lacks accountability and has in my past experience with him about the service department. When I contacted him about the status of my vehicle when I was not contacted by the close of busin More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Nguyen
Aug 11, 2022 -

Executive Dodge Jeep RAM responded

Thank you for your feedback! We will share your comments with the team, and please don't hesitate to reach out if you'd like to discuss this matter in more detail. We are sorry that we fell short of your expectations and would like to see if we can turn this around for you. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 09, 2022

Got the seatbelt done in immensely good time and got the part very quickly and adjusted schedule accordingly to allow me to get in and out More

by Mike Perez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Nguyen
Aug 10, 2022 -

Executive Dodge Jeep RAM responded

Thank you, Mike! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 09, 2022

Ben Stone and the Service Department provided outstanding customer support while diagnosing a difficult/intermittent issue. More

by zachary.bauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nguyen, Ben Stone
Aug 09, 2022 -

zachary.bauer responded

Thanks guys!

August 09, 2022

Ben Stone and his team at executive went above and beyond to take care of my car quickly and carefully. I needed a last minute appointment and not only did they squeeze me in their schedule but they got to m More

by erikajp2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stone
Aug 10, 2022 -

Executive Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Dodge Jeep RAM, we look forward to having you as one of our valued customers for many more years to come! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 09, 2022

They did a great job serving my truck and got it right back to me More

by John Apuzzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : CJ Smith, John Nguyen, John Vallejo, Erika Bokon
Aug 10, 2022 -

Executive Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 09, 2022

Excellent follow up to replace a defective part on a previous repair. At no charge. More

by TBLYNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stone
Aug 10, 2022 -

Executive Dodge Jeep RAM responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 09, 2022

They scheduled the appointment quickly. Ease of scheduling, timely completion of the job, and friendly staff all make the experience excellent. More

by tracy.wall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stone
Aug 10, 2022 -

Executive Dodge Jeep RAM responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

August 08, 2022

I had a customer service issue regarding scheduling… again. The service manager took care of it. But I won’t be back for routine maintenance. More

by JROBERT2
Customer Service
Recommend Dealer
No
Employees Worked With
John Nguyen, Ben Stone
Aug 11, 2022 -

Executive Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Aug 11, 2022 -

Executive Dodge Jeep RAM responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 08, 2022

Everything went well, would go back again. Thanks for good service and would return again More

by Acusano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stone
Aug 08, 2022 -

Executive Dodge Jeep RAM responded

It's great to hear that Ben was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Executive Dodge Jeep RAM! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

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