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Executive Dodge Jeep RAM - Service Center

Wallingford, CT

4.9
168 Lifetime Reviews • Review Dealership
Call Service Center (203) 774-3230

168 Reviews of Executive Dodge Jeep RAM - Service Center

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July 03, 2020

"The service team (Steve and Todd) did a great job..."

- jmalloy

The service team (Steve and Todd) did a great job communicating and resolving the problem with my truck. Having a loaner was a huge help as well!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve, Todd
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Jul 06, 2020 -

Executive Dodge Jeep RAM responded

Thank you for trusting the Executive Dodge Jeep team with your truck. We are dedicated to taking excellent care of customers, and their vehicles!

Helpful
July 03, 2020

"There's 3 jeep dealerships closer to where I live, but..."

- Tony

There's 3 jeep dealerships closer to where I live, but the service at executive jeep in Wallingford is worth the drive. Also, very friendly, courteous and honest.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Lanzo and everyone in service.
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Jul 06, 2020 -

Executive Dodge Jeep RAM responded

Tony - It means a lot that you drive past other Jeep dealerships to visit us at Executive Dodge Jeep! Thank you for the kind words. We look forward to your next visit with us.

Helpful
June 29, 2020

"I was scheduled for an oil change and to have a few..."

- Sixela

I was scheduled for an oil change and to have a few things checked out. Jim was very pleasant and informed me of the issues with my vehicle and prices before proceeding. Although they had my vehicle longer than expected they did a great job! Thank you!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim
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Jun 29, 2020 -

Executive Dodge Jeep RAM responded

Thank you for the 5-star review! It was our pleasure to service your vehicle here at Executive Dodge Jeep, and we will certainly let Jim know that you appreciate his help. We look forward to your next visit!

Helpful
June 27, 2020

"Scheduled for an oil change ..... very accommodating in..."

- Anglofmuzik

Scheduled for an oil change ..... very accommodating in getting me in and waited for vehicle to be done ..... fast and friendly service !! Always a great experience !!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve
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Jun 29, 2020 -

Executive Dodge Jeep RAM responded

It means a lot that you can depend on our team for consistently great service! Thank you so much for being part of the Executive Dodge Jeep family. We hope to see you next time!

Helpful
June 18, 2020

"Jim was nice to work with he was very helpful and..."

- rachael

Jim was nice to work with he was very helpful and knowledgeable answered any questions I had and got my Jeep serviced in a timely manner

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jim
Report | Print
Jun 18, 2020 -

Executive Dodge Jeep RAM responded

Rachael, thank you for the 5-star review! We are so glad you enjoyed working with Jim and our team at Executive Dodge Jeep, and we look forward to your next visit!

Helpful
June 05, 2020

"James provided great service"

- Davetoma

very professional and great service was provided by James Lanzo, I would bring my truck back for additional services and will need tires in about 5000 miles

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
James Lanzo
Report | Print
Jun 05, 2020 -

Executive Dodge Jeep RAM responded

Thank you for leaving Executive Dodge Jeep a five-star review! It makes us happy to hear that James provided you with the wonderful service that we strive for. See you next time!

Helpful
March 18, 2020

"Recall fix, oil change, replace mirror"

- Mbtrautman2

Haven’t used the dealership for maintenance, felt awkward at first. James is very friendly and explains things well. Found a good deal on multiple oil changes for us. Was comfortable by the end and satisfied with the service. Will be back for the future oil changes.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Mar 19, 2020 -

Executive Dodge Jeep RAM responded

Thank you for the review! It was our pleasure to change your oil here at Executive Dodge Jeep. We look forward to your next visit!

Helpful
March 11, 2020

"Once again, Executive of Wallingford delivers"

- NinasGuy

I come here every 5000 miles for my oil change & service visit, so I have reviewed here before. It is always a fun & friendly time. My salesman, Rich D. came by to say hello, and so did the finance manager, Chris R.. It made me feel great and welcomed... they didn't have to do that, and it was a typically busy Saturday morning for them, but that's how nice these folks are. The people at the service counter were new to me, but they sure were friendly, and I had my car freshened up and tires rotated in no time flat, and all for free as part of the "3 oil change special" that I purchased last trip for less than the cost of one oil service at my previous dealership. In case you are wondering, this is a great place to buy and service your Dodge.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Rich Dzwonchyk, Chris Rogalin, John Nguyen
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Mar 12, 2020 -

Executive Dodge Jeep RAM responded

Thank you for taking the time to leave us such a great review! We're so glad to hear that our team at Executive Dodge Jeep treated you right. See you at your next service visit!

Helpful
March 08, 2020

"Routine Periodical Service Check"

- mtobin74

I have been a customer of this dealership since 1996, and the levels of service have not disappointed. James, the service rep, is a person that I have worked with for close to 10 years, and he has been attentive to my vehicle requirement during this tenure.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
JAMES
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Mar 09, 2020 -

Executive Dodge Jeep RAM responded

Thank you for your loyalty to Executive Dodge Jeep! James will be so grateful for your positive feedback. Our team looks forward to taking care of you at your next visit!

Helpful
March 08, 2020

"Excellent service & good prices also very knowledgeable..."

- Judym254

Excellent service & good prices also very knowledgeable when asking a question. Also convenient locate. Also like that there are Saturday hours. Thank You very much

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Palmer
Report | Print
Mar 09, 2020 -

Executive Dodge Jeep RAM responded

It's our pleasure, Judy! We are so glad to know that we provide a convenient option for your auto service needs. Thank you from the entire team at Executive Dodge Jeep!

Helpful
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