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Executive Dodge Jeep RAM - Service Center

Wallingford, CT

4.6
777 Reviews

777 Reviews of Executive Dodge Jeep RAM - Service Center

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February 07, 2023

Disappointed this times versus previous experiences. Took one hour forty minutes for a “scheduled” oil change and tire rotation. I had scheduled blood work for an upcoming surgery. Thought two hours and More

by PSLICATA
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brennan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2023 -

Executive Dodge Jeep RAM responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

February 01, 2023

Service advisor was very friendly and Technician who worked on my vehicle was very helpful and went above and beyond to make sure I was happy with my service and that I understood an issue that wasn’t a More

by rachael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Massaro , Howie Hafford
Feb 01, 2023 -

Executive Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 31, 2023

Great to work with, fluid process, fantastic communication! Will definitely be back for any work I need. More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howie Hafford
Feb 01, 2023 -

Executive Dodge Jeep RAM responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We look forward to serving you in the future. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 31, 2023

Great dealership to work with, fluid process, Great communication. Will definitely be back for any other work More

by JP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howie Hafford
Feb 01, 2023 -

Executive Dodge Jeep RAM responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

Feb 01, 2023 -

JP responded

I would like to add Howie in service was amazing and went above and beyond outside his responsibilities. He even got a part fixed on my jeep when my warranty company fought him on in it and I started to become frustrated. True professional from start to finish.

January 31, 2023

Brought my vehicle in for recall technician found other issues with vehicle…very appreciated…only thing is vehicle was in the shop for almost three weeks communication very poor…hard to get a hold of anyon More

by PSTANIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Feb 01, 2023 -

Executive Dodge Jeep RAM responded

Thank you for your business and this review. We're sorry for our lack of communication. If you'd like to discuss things further, please reach out to us at your convenience. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 29, 2023

Drop off to pick up, great experience. Would go back when needed. Thank you, Ron More

by Willysronmasse2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri, Howie Hafford
Jan 30, 2023 -

Executive Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Executive Dodge Jeep RAM. Mike and our team appreciate your business and hope to see you again soon! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 23, 2023

Always a great visit- work was done correctly and timely It was a nice day More

by DONNAHUMPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howie Hafford
Jan 25, 2023 -

Executive Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 21, 2023

Had a great experience purchasing my new ram promaster from Frank with commercial sales. Excited for years of use with our new work van! More

by brentflem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Montoni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miranda McBride
Jan 22, 2023 -

Executive Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 21, 2023

Great service, very professional, every time. I had been here for every service after purchase, they have always been great More

by infowillettcarpentry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri, Howie Hafford
Jan 22, 2023 -

Executive Dodge Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 20, 2023

Very attentive. Prompt service. Cheerful and courteous. Give Mike Falconeri a big raise. Convenience and pricing, lastly, ensure I will never go anywhere else. More

by Ricardo Quental
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Jan 22, 2023 -

Executive Dodge Jeep RAM responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Ricardo, for choosing Executive Dodge Jeep RAM! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

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