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Executive Dodge Jeep RAM - Service Center

Wallingford, CT

4.6
777 Reviews
Call Service Center (475) 253-5932

777 Reviews of Executive Dodge Jeep RAM - Service Center

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January 19, 2023

Everyone was very nice and helpful but I waited 1 hr and 30 min for an oil change/rotation. More

by clareadele81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri, Howie Hafford
Report | Print
Jan 20, 2023 -

Executive Dodge Jeep RAM responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time.

January 17, 2023

Service was very straight forward. Love the text updates & communication with techs the most. It’s was very convenient to discuss my vehicle needs directly with a tech. Although under More

by aalva7293
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howie Hafford
Report | Print
Jan 17, 2023 -

Executive Dodge Jeep RAM responded

Thanks for sharing your thoughts about your experience with Executive Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 17, 2023

The dealer Did not provide a loaner vehicle and did not wash my truck, when I bought my truck frim them that is what they promised More

by JOSEL.RODRIGUEZREYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Brennan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri, Howie Hafford
Report | Print
Jan 17, 2023 -

Executive Dodge Jeep RAM responded

Josel, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jan 18, 2023 -

JOSEL.RODRIGUEZREYES responded

Jose Rodriguez 21 sorrento rd Wallingford (203)317-9395 When I bought my truck from executive jeep at Wallingford, they were very proud to offer the wagoneer client service, which it was supposed to be a “VIP service” so far I have not experience any VIP service aftee dropping off my truck for service I have to walk home. I owed a 2007 chevrolet avalanche, I brought it to my local dealer for service in 2022 and the dealer gave me a loaner vehicle without me asking me for it. I did not buy the truck from this dealer and it was the first time me using this dealer, which I will be buying a new truck from them.

January 17, 2023

The newly completed service drop off area is a wonderful improvement. Also, Dan Brennan, our service advisor, was extremely helpful. More

by NORTHDOWNS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2023 -

Executive Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Daniel met your expectations. Thank you for choosing Executive Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 17, 2023

Clean fast and very professional kept me updated throughout the whole service went over everything when all done More

by josephdw45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howie Hafford
Report | Print
Jan 17, 2023 -

Executive Dodge Jeep RAM responded

Joseph, Thank you for your very kind review. Howie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 14, 2023

Wonderful job. Thank you very much for your patience. Happy New Year to ALL of you More

by LOURDES Vazquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri, Howie Hafford
Report | Print
Jan 16, 2023 -

Executive Dodge Jeep RAM responded

Lourdes, Thank you for choosing Executive Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 14, 2023

Very friendly staff. Clean even under construction. Keeps you posted on progress of service and wait time More

by jamiej921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howie Hafford
Report | Print
Jan 16, 2023 -

Executive Dodge Jeep RAM responded

Jamie, It's great to hear that Howie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Executive Dodge Jeep RAM! Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 07, 2023

Executive Dodge/Jeep always comes thru in fixing my Jeep. The service department is the best, they are professional and always communicate with me on what’s going on with my vehicle More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Report | Print
Jan 08, 2023 -

Executive Dodge Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 06, 2023

Everyone was really nice and helpful. They made sure to explain what was wrong with my car in a manner in which I understood. More

by suevillalobos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Dzwonchyk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Falconeri, Howie Hafford
Report | Print
Jan 08, 2023 -

Executive Dodge Jeep RAM responded

Thank you so much for your great review! We appreciate you choosing Executive Dodge Jeep RAM, Sue. Please don't hesitate to reach out if you need anything else. We're always happy to help. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

January 05, 2023

Work was done on time Good communication with staff Did a safety check at no charge More

by mmb1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Falconeri
Report | Print
Jan 06, 2023 -

Executive Dodge Jeep RAM responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Dodge Jeep RAM. Vehicle ownership the way it was meant to be The Executive Way Drive with confidence

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