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Executive Jeep

North Haven, CT

4.6
1,701 Reviews
As Proud member of the Executive Auto Group, Executive Jeep is committed to giving every customer the Best Price First — no haggling, no pressure, and no surprises. Our non-commissioned sales team is here to help you find the perfect vehicle that fits your unique needs and lifestyle, not to upsell. We also offer an industry-leading exchange policy and a satisfaction guarantee, ensuring you get the absolute best car-buying experience you’ve ever had. At Executive Jeep, everything is included in the listed price, so you can shop with total confidence and clarity. Our state-of-the-art Service and Parts Center is second to none, staffed with certified, factory-trained technicians who are dedicated to fixing your vehicle right — the first time. That’s The Executive Way — and it’s why we’re consistently rated among the top dealerships in Connecticut for customer satisfaction and service excellence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,701 reviews

April 04, 2023

Worst service I have ever received. The mechanics would not admit that they anything wrong. Tied to have the tech fix what they broke only to be meet with unreturned calls. More

by joeantonino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Apr 04, 2023 -

Executive Jeep responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Apr 04, 2023 -

joeantonino responded

You can email me at joeantonino80@gmail.com.

April 02, 2023

Professional, accommodating, knowledgeable about your vehicle of choice, work within the customer’s time constraints. More

by ASTARITAFAMILY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Dileonardo, Tyler Wagoner
Apr 03, 2023 -

Executive Jeep responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Jeep.

April 01, 2023

Fast, clean and efficient service done by the technician and I recommended this service center for an oil change and other scheduled maintenance More

by JOHND73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Bonet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2023 -

Executive Jeep responded

Thank you for choosing Executive Jeep. Your feedback and rating mean a lot to us. We're glad we were able to help, John, and we hope to see you again!

April 01, 2023

Never going back to this dealer. Awful experience. I would take my car anywhere else. More

by Kylen1763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Bonet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2023 -

Executive Jeep responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 31, 2023

Took great care of me and made whole process smooth and easy. Gave me complimentary ride to pick up my care, stress free. More

by Eric R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Apr 02, 2023 -

Executive Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!

March 31, 2023

This dealer sent me a coupon for a free oil change with oil and filter included. I took it in for a free oil change and they said I needed new brakes on the front for 420$ I called Firestone got the brakes More

by SHARPSCHAPEL9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure pricing is the employee fault., Gary Grote
Apr 04, 2023 -

Executive Jeep responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

March 31, 2023

They always do a great job. They take the time to fix the problem. Thanks More

by MR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Bonet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2023 -

Executive Jeep responded

Thanks for sharing your thoughts about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

March 31, 2023

Executive always makes me feel important and always goes through the maintenance on my vehicle. The service representative is the best More

by EZTree
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Bonet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2023 -

Executive Jeep responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Jeep to be a positive one. Please don't hesitate to reach out if you need anything else.

March 30, 2023

Checklist should be followed to ensure the job is complete left the part to get to my cabin filter on my dash and left the oil change sticker in my cup holder I had to go back in to ensure job was ac More

by tburgh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Apr 02, 2023 -

Executive Jeep responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 30, 2023

I had a good day experience when I came in for my oil change. The guy that helped me was very respectful. More

by KIANAHARRIS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Bonet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler J. Leopizzo
Apr 02, 2023 -

Executive Jeep responded

Thanks for sharing your thoughts about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

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