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Executive Jeep

North Haven, CT

4.7
1,485 Reviews
The Executive Way experience runs counter to the typical dealership process. By focusing on educating customers and being about vehicle purchasing and maintenance, the dealership has created a unique, positive experience for all customers, even if they choose not to purchase here. The staff here is motivated by the love of the Jeep brand, which is a main contributor to the long-term success of the dealership. Shop the Executive Way and Drive with Confidence.
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900 Universal Dr N

North Haven, CT

06473

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Showing 1,485 reviews

September 12, 2023

Very friendly and efficient great service ,all the staff are helpful and friendly very satisfied More

by KAREN.LANCASTER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler J. Leopizzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Executive Jeep responded

Thank you, Karen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Executive Jeep.

September 09, 2023

Excellent customer service. Would highly recommend the Jeep Service Advisor Alberto. This is my second Ram truck going there for service. More

by erict72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2023 -

Executive Jeep responded

Thank you so much for your kind words, Eric, and for taking the time to leave us this wonderful feedback!

September 09, 2023

Lani had Great customer service. Wasn’t pushy and very informative about the recalls for my car. More

by MARSHALL_CHRISTINA
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Sep 10, 2023 -

Executive Jeep responded

Thank you for your business and this review. We're happy to hear Leilani was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Christina, please let us know.

September 09, 2023

Jeep dealer is awesome fixed the problem in a timely fashion. I will always be coming back to the jeep dealership. More

by DERRISHADRAUGHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Sep 10, 2023 -

Executive Jeep responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Executive Jeep, we look forward to having you as a valued customer for many years to come!

September 09, 2023

Sat for 5 hours on day 2 of repairs without any updates and was never even told the job would go past 1 day More

by Mtrachten99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Meyer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

Executive Jeep responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

September 08, 2023

The worst experience I've ever had at a car dealership. My auxiliary battery light was on the day I drove it out of the parking lot after purchasing the vehicle. I wasn't too concerned at the time but when More

by Debbie081458
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Orsini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Hubbard
Sep 13, 2023 -

Executive Jeep responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Debbie, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

September 04, 2023

Solid job all around. ..didn't push too hard. Got me my car on time More

by dlacroix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Executive Jeep responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 01, 2023

Gary was extremely pleasant and professional. He really went the extra mile to make my visit enjoyable. More

by meredithesposito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Sep 05, 2023 -

Executive Jeep responded

Meredith, We are very happy to hear Gary provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 31, 2023

Awesome experience there as always,Gary customer service was great. Kept me aware of what's going on,was on time and ready for my appointment and took great care of me More

by ILUVMYNEPHEWS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Aug 31, 2023 -

Executive Jeep responded

We are very happy to hear that Gary provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 31, 2023

Gary was help and kept us in the loop about our car. We needed to leave our car overnight due to some error codes that came up when we dropped it off for a routine oil change. More

by DEBBIE_FALCON78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
Aug 31, 2023 -

Executive Jeep responded

Thank you, Debbie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Jeep, we look forward to having you as one of our valued customers for many more years to come!

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