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Executive Jeep
North Haven, CT
1,660 Reviews
As Proud member of the Executive Auto Group, Executive Jeep is committed to giving every customer the Best Price First — no haggling, no pressure, and no surprises.
Our non-commissioned sales team is here to help you find the perfect vehicle that fits your unique needs and lifestyle, not to upsell. We also offer an industry-leading exchange policy and a satisfaction guarantee, ensuring you get the absolute best car-buying experience you’ve ever had.
At Executive Jeep, everything is included in the listed price, so you can shop with total confidence and clarity.
Our state-of-the-art Service and Parts Center is second to none, staffed with certified, factory-trained technicians who are dedicated to fixing your vehicle right — the first time.
That’s The Executive Way — and it’s why we’re consistently rated among the top dealerships in Connecticut for customer satisfaction and service excellence.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 PM - 5:00 PM
Wednesday 7:00 PM - 5:00 PM
Thursday 7:00 PM - 5:00 PM
Friday 7:00 PM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 PM - 5:00 PM
Wednesday 7:00 PM - 5:00 PM
Thursday 7:00 PM - 5:00 PM
Friday 7:00 PM - 5:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 1,396 service reviews
July 17, 2026
Dear Frank, I am writing to you directly because of how incredibly kind and professional you were to me when I picked up my vehicle. When you stepped in, apologized for how I was treated, and ordered the b incredibly kind and professional you were to me when I picked up my vehicle. When you stepped in, apologized for how I was treated, and ordered the brake fluid flush to be done for free, you showed me what true customer service looks like. I am deeply grateful that you stood up for me when I was feeling overwhelmed. While I truly appreciate your personal intervention, the core issue regarding the $600.00 charge for front brake pads and rotors remains unresolved. I am writing this letter in hopes that we can resolve this matter amicably between us, as my anger is directed entirely at the deceptive actions of my service advisor, Sal, and not at you or the dealership as a whole. To help clarify why I am requesting a refund of the $600.00, I wanted to share the exact timeline of what Sal put me through: 1 Monday, 7:30 AM: I dropped my vehicle off and paid a $189.00 diagnostic fee to look into an engine issue alongside my CarShield coverage. 2 Monday, 2:00 PM: Your department filmed an internal diagnostic video showing the condition of my brakes. Sal did not share this video with me. 3 Monday, 5:00 PM: Sal called right before closing to state CarShield approved the caliper, wiper motor, and oil pan gasket. He stated I owed $340.00 out-of-pocket for extra items (brake hoses/gaskets). I approved the $340.00. Sal completely omitted any mention of needing front brake pads and rotors. 4 Tuesday, 5:00 PM: After holding my car for 33.5 hours, Sal called right at closing time with an unexpected ultimatum: he stated the shop More
by rodgers_jodi
Verified Customer
July 08, 2026
Good communication Shannon kept me informed of how things were going throughout the entire day were going throughout the entire day More
by CINDERELLA115823
July 05, 2026
Efficient service and good communication Efficient service and good communication. My car was serviced on schedule. The courtesy drop off was a very convenient service service and good communication. My car was serviced on schedule. The courtesy drop off was a very convenient service More
by KHALEDALOK
July 03, 2026
It was a pleasure working with shannon. From setting up the appointment to dropping my car off and getting a rental for the day and getting the phone call that it's ready and going over was From setting up the appointment to dropping my car off and getting a rental for the day and getting the phone call that it's ready and going over was was done and how everything looked. More
by bsals734
June 30, 2026
I have purchased 3 cars from this dealership due to the excellent service department. Jason is my favorite technician because he explains all of my service options and keeps me posted of the progress of r excellent service department. Jason is my favorite technician because he explains all of my service options and keeps me posted of the progress of repairs. Jason is professional. More
by APANTALENA2
Employees Worked With
June 28, 2026
Shannon was very profesional and helpful with everything Shannon ensured everything was taken care of. Shannon ensured everything was taken care of. More
by Amber Suits
June 25, 2026
I had a 930 appt. I dropped off my car, had no communication all day, had to call myself for folllow-up. They had to keep car to following day (Saturday) didnt get aro I dropped off my car, had no communication all day, had to call myself for folllow-up. They had to keep car to following day (Saturday) didnt get around to it. They were not able to certainly diagnose the noise. They gave an estimate for +$1000 to fix my rear window motor. Instead, I am buying the part online and having another service replace the window motor for less than $200 total including the part. And I was charged me the $420 fee to diagnose my two issues, with no resolution. This is why I hate coming to a dealership for service. More
by KMANCINI529
June 23, 2026
Work done to my satisfaction, wait time was reasonable and i was informed about the work being done and status of repairs in a timely manner. and i was informed about the work being done and status of repairs in a timely manner. More
by Dmroman
June 21, 2026
Thorough professional and personable He took the time to explain Murano transmission WHICH I AM NOT A FAN OF CVT but appreciated his candor explain Murano transmission WHICH I AM NOT A FAN OF CVT but appreciated his candor More
by Jhartigan
