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Executive Jeep - Service Center

North Haven, CT

4.7
1,245 Reviews
Call Service Center (203) 239-5371

1,245 Reviews of Executive Jeep - Service Center

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October 21, 2023

I felt like I was being taken advantage of. I had my car stolen and my only option was to have it towed to Executive Nissan. Setting aside why it costs $160 to program a stupid key fob I aske More

by pgarof58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Benot
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Executive Jeep responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Oct 27, 2023 -

pgarof58 responded

One thing that really made me angry about this was how Alberto handled this. Not only was he unwilling to budge an inch regarding my cost - not only was he unsympathetic to the fact my car was stolen was the fact that he was casual if not dismissive of how much it would cost for a replacement key fob. “Oh, it will be $250 for the key fob.” Then when I absorb that “Oh and another 160 to program it and you’re looking at $470.” 500 with tax. And no discount and no break. The more I think about it the angrier I get. And “programming” is a ten minute job at most with hardly any effort. I’ve written several times and have received no response. We’ve got your money; leave us alone. Maybe posting this publicly will get this the attention it needs. And show people how heartless this dealership is. B

October 21, 2023

I went in for an oil change. The service was fast. Great job. Definitely recommend. More

by HD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Grote
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Oct 22, 2023 -

Executive Jeep responded

Thanks for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

October 20, 2023

From the time I dropped off my car until I picked it up, everyone was exceptional More

by SHERRYSMITH43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leilani Rodriguez
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Oct 20, 2023 -

Executive Jeep responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback, Sherry!

October 20, 2023

My service representative was very helpful and courteous when I brought my Nissan Rouge Sport in for my service. The job was done in the timeframe that gave me. I would recommend their service department to More

by WEO280
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Executive Jeep responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 20, 2023

A true pleasure to deal with. Very professional and a great asset to have working for you More

by PA1HUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leilani Rodriguez
Report | Print
Oct 20, 2023 -

Executive Jeep responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Jeep, we look forward to having you as one of our valued customers for many more years to come!

October 19, 2023

I've been a customer here since 2017 and always had a positive experience in sales and service. More

by penningtonln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Stevens, Jorge Barrios
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Oct 20, 2023 -

Executive Jeep responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

October 18, 2023

Located close by. . Can easily get an appointment most times. They wash your car when finished. More

by Jim S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
4.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Orsini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Wagoner , Leilani Rodriguez
Report | Print
Oct 19, 2023 -

Executive Jeep responded

Thank you so much for your excellent review, Jim! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Jeep to be a positive one. Please don't hesitate to reach out if you need anything else.

October 17, 2023

Jason was amazing did a great job service was excellent got me in and out on time More

by MARKHUROWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Executive Jeep responded

Thanks for sharing about your experience with Executive Jeep. We appreciate your business and hope to see you again soon!

October 16, 2023

Dealership device area is neat and clean. Vehicle was serviced and was returned on the time promised and car had been washed. I was advised of recommended service that will be coming due and More

by Dad13Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 17, 2023 -

Executive Jeep responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Jeep.

October 14, 2023

It took over 2 hours and my tire pressure was not checked on the tire rotation and I had to return to get it done. More

by george.marquis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alberto Benot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Stevens
Report | Print
Oct 16, 2023 -

Executive Jeep responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, George, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Oct 19, 2023 -

george.marquis responded

contact info george.marquis@comcast.net

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