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Executive Kia - Service Center

Wallingford, CT

4.7
1,354 Reviews
Call Service Center (203) 949-7480

1,354 Reviews of Executive Kia - Service Center

Sort by
August 26, 2024

Very easy to deal with, and the staff couldn’t have been nicer. My salesman was wonderful. More

by JMASSO1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Executive Kia responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Carl Maratta Service Manager

August 26, 2024

As always, service was prompt, polite and professional. Katie is always a pleasure to work with. More

by cbarstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Executive Kia responded

We are very happy to hear that Katie provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

August 24, 2024

Always pleasant and attentive to our needs. Staff is helpful and tries to make us as comfortable as possible. They update us on progress of service. More

by BLJJCR305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chin Chen
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Aug 24, 2024 -

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Executive Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

August 24, 2024

Harrison always goes above and beyond. Can’t say enough about his exceptional customer service and overall great personality! More

by phubeny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2024 -

Executive Kia responded

Thank you for your business and this review. We're happy to hear that Harrison is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

August 23, 2024

Fast and friendly service. The staff was super informative about what was going on with my vehicle. More

by ambert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Executive Kia responded

Thank you, Amber, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Carl Maratta Service Manager

August 21, 2024

Very disappointed in their "unresponsiveness" to two recalls even after contacting by phone, email, and online. More

by BOB.GARGUILO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jorge D Dominguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : No one has called me how can I respond to the survey
Report | Print
Aug 23, 2024 -

Executive Kia responded

We're sorry that you didn't have a completely satisfying experience, Bob. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Carl Maratta Service Manager

August 13, 2024

Fast friendly service. Comfortable waiting area. All staff were professional. Went over receipt and provided free car wash coupon. More

by Rob
Service Time
Recommend Dealer
Yes
Employees Worked With
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2024 -

Executive Kia responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Rob and we are thrilled that you found your experience with us here at Executive Kia to be a positive one. Please don't hesitate to reach out if you need anything else. Carl Maratta Service Manager

August 12, 2024

Solid dealership and service center! Would recommend getting your service done here with executive Kia More

by Beloosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Rice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Executive Kia responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Carl Maratta Service Manager

August 08, 2024

Despite the wait time, the staff is very friendly and accommodating. Great customer service! My car was carefully inspected and I was told what work needed to be done… they even drove my son and I up the More

by Bscorpio13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Marshall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jake Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2024 -

Executive Kia responded

We are very happy to see based on our rating that Rachel and Jake provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

August 08, 2024

Everything always goes very smoothly when I need to go there! And the staff is very professional and pleasant to talk with! More

by ANNMARIEBL48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Ortiz
Report | Print
Aug 08, 2024 -

Executive Kia responded

Thank you, Ann Marie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia. We look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

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