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Executive Kia - Service Center

Wallingford, CT

4.7
1,352 Reviews

1,352 Reviews of Executive Kia - Service Center

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August 30, 2023

Very helpful and knowledgeable, was able to take care of the recall in a timely fashion More

by HENRYHOFFMAN57
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ying "Chin" Chang, Adam Marino
Aug 30, 2023 -

Executive Kia responded

Henry, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Carl Maratta Service Manager

August 30, 2023

Service was prompt and timely. They finished my vehicle a week earlier than expectations. I am very pleased. More

by ETSOUZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Marino
Aug 31, 2023 -

Executive Kia responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Carl Maratta Service Manager

August 30, 2023

Service folks made special arrangements to get us in before our trip to the Cape as we overlooked our maintenance schedule. They were kind cordial and accommodating. Got us ready to go on time. Great More

by TSKOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Executive Kia responded

Thank you for choosing Executive Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carl Maratta Service Manager

August 29, 2023

Adam and his team at Executive Kia were a pleasure during my interaction regarding my car repairs. He frequently contacted me to update the status of my vehicle and was very personable and professional thro More

by FLYNNSTONE111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gogliettino IV
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
Aug 29, 2023 -

Executive Kia responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Carl Maratta Service Manager

August 28, 2023

Kia dealership is excellent treating customer and job done on time.Looking forward to comeback because of good service specially the Recall issues. More

by Rico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Marino
Aug 29, 2023 -

Executive Kia responded

Rico, Thanks for sharing your thoughts about your experience with Executive Kia. We appreciate your business and hope to see you again soon! Carl Maratta Service Manager

August 28, 2023

Kia of Wallingford is the very best! Everyone there knows s helpful and knowledgeable. They have a Great service department for sure! More

by RannC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Parbhunath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Marino
Aug 29, 2023 -

Executive Kia responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Carl Maratta Service Manager

August 28, 2023

Adam was very helpful and the service took about an hour and a half. He helped me with the WiFi and directed me to an outlet while I waited. More

by meghan.jones2017
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Marino
Aug 29, 2023 -

Executive Kia responded

Meghan, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Adam delivered such a great experience! Carl Maratta Service Manager

August 25, 2023

These guys were always up front with what I needed I don't believe they ever tried to oversell me anything Fair services More

by Patzerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Marino
Aug 25, 2023 -

Executive Kia responded

Thank you for choosing Executive Kia. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Carl Maratta Service Manager

August 24, 2023

very thorough in the explanation of what needed to be done with our vehicle. he walked us through each iten step by step, and explained why we needed it. I could be more pleased with a dealership. More

by ROBERTVINCENT49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carl Maratta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Executive Kia responded

Thank you, Robert! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Kia, we look forward to having you as one of our valued customers for many more years to come! Carl Maratta Service Manager

August 23, 2023

Set of new tires and alignment took 6 hours. We’re others more important than me? More

by Daver6758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Harrison Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2023 -

Executive Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Carl Maratta Service Manager

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