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Executive Volkswagen - Service Center

North Haven, CT

4.9
459 Reviews
Call Service Center (203) 281-0481

459 Reviews of Executive Volkswagen - Service Center

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September 14, 2024

The staff was very kind understanding, especially who met our needs. I will be back.Thank you More

by deancola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlena Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2024 -

Executive Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

September 13, 2024

Wonderful service advisors. ..but I paid over $400. for testing and ended up getting a new gas cap. More

by galianbetsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlena Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Executive Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

September 13, 2024

Marlene is always amazing! !!! She is an efficient, kind, knowledgeable and shows actual care for clients! More

by traci4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Brouard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Bonilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlena Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2024 -

Executive Volkswagen responded

Thank you, Traci, for the kind words for Marlene and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 11, 2024

I do not recall anyone named Anthony and the only one I spoke with was the woman at the desk and she was kind, efficient and professional. Thank you! More

by GCHAFFEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlena Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Executive Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 11, 2024

Reliable and work is performed as ordered with consistent quality. Pleasant staff with good communications skills. More

by DAVID4369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlena Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2024 -

Executive Volkswagen responded

Thank you, David! It has been a pleasure serving you. Quality customer service is always our top priority, and we're happy to hear that we met your expectations. Thank you again for choosing Executive Volkswagen. We look forward to having you as one of our valued customers for many more years!

September 10, 2024

This dealership was very efficient. As soon as I arrived, Marlena checked me in. She informed me of the services that were recommended for my car based on mileage. She was very pati More

by LOISORSINI1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlena Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Woods
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Sep 10, 2024 -

Executive Volkswagen responded

Lois, Thank you for your very kind review. Marlena and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Executive Volkswagen.

September 09, 2024

very. good every. time I need them. very professional outfit. have a nice. day to all More

by wittenberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlena Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Executive Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 05, 2024

Skip was wonderful. He listened! And that’s what I appreciate. Awesome customer service. Definitely gonna go back More

by OUTREACH2SABRINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2024 -

Executive Volkswagen responded

Thank you so much for your kind words for Skip and for taking the time to leave us this wonderful feedback!

August 29, 2024

Still dealing with oil burning issue and repeated returns to dealership over this problem again and again More

by Michaeltattar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jakubisyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marlena Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2024 -

Executive Volkswagen responded

Michael, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything Tyler and our team can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

August 26, 2024

Skip is always so helpful every time I bring my car in. I have options closer to my house to have my car serviced, but I honestly stay at Executive because of Skip. More

by TWELLINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skip Scanlon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2024 -

Executive Volkswagen responded

Thank you so much for your kind words for Skip, and for taking the time to leave us this wonderful feedback!

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