Marlena Anzalone
Marlena Anzalone at Executive Volkswagen

Marlena Anzalone

Service Advisor

Executive Volkswagen

444 State Street (Route 5)
North Haven, CT 06473

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4.9
184 Reviews
4.9

184 Reviews

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184 Reviews of Marlena Anzalone

June 16, 2026

Dealership Rating
Employee Rating

I was happy that they were able to resolve the issue with my car. I just wish there was no issues from the beginning More

by Bradley2390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jade Gerber , Jeremy

Jun 16, 2026

Executive Volkswagen responded

We’re glad to hear we resolved the issue with your Volkswagen Tiguan, though we regret the inconvenience you experienced. Thank you for the positive rating and your patience. Let us know if you need anything further. Make the Right Decision, Make the Executive Decision!

June 13, 2026

Dealership Rating
Employee Rating

The dealership was good. The hard push for the brake fluids at 30,000 miles that was not needed was not appreciated. It cost me a couple of hundred dollars but cost the deale More

by MEGMARTINS3
Recommend Dealer
No

Other Employees Tagged: Marlena Anzalone

June 11, 2026

Dealership Rating
Employee Rating

Marlena always professional and service complete fast and always pleased with the results Highly recommended More

by rjmmassey
Recommend Dealer
Yes

Other Employees Tagged: Marlena Anzalone

Jun 11, 2026

Executive Volkswagen responded

What a pleasure to hear Marlena’s professionalism and quick turnaround on your Volkswagen Tiguan made a difference. We’re thrilled you’re so pleased with the results and grateful for your recommendation. Make the Right Decision, Make the Executive Decision!

June 07, 2026

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Employee Rating

Left with scratches on my rims and brake caliper that weren't present when i dropped car off More

by Sergiotorres72m
Recommend Dealer
No

Other Employees Tagged: Marlena Anzalone

Jun 11, 2026

Executive Volkswagen responded

Sergio, thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

June 06, 2026

Dealership Rating
Employee Rating

We were pleasantly surprised. Very effective communication. From check-in check out everything was handled very professional professionally More

by robfcal
Recommend Dealer
Yes

Other Employees Tagged: Marlena Anzalone

Jun 06, 2026

Executive Volkswagen responded

We’re delighted to receive your five-star rating. We’re glad Marlena and our team communicated clearly and handled your Tiguan service professionally from check-in through check-out. We look forward to assisting you again. Make the Right Decision, Make the Executive Decision!

June 05, 2026

Dealership Rating
Employee Rating

Quick, efficient, friendly, and courteous. They carefully explained the process to my car and explained what needed to be changed to make to run good again. More

by KNOGA
Recommend Dealer
Yes

Other Employees Tagged: Marlena Anzalone

Jun 07, 2026

Executive Volkswagen responded

Thank you! Marlena and our team appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Executive Volkswagen. Make the Right Decision, Make the Executive Decision!

Jun 05, 2026

KNOGA responded

Hopes this proves this service team is awesome and they get a raise.

June 05, 2026

Dealership Rating
Employee Rating

My recent service visit was an excellent experience. The staff was professional, Marlena is always courteous, and kept me informed throughout the process. The issue with my vehicle was diagnosed and res More

by ROMINA.FIOROTTO
Recommend Dealer
Yes

Other Employees Tagged: Marlena Anzalone

Jun 05, 2026

Executive Volkswagen responded

We’re delighted Marlena kept you informed during your Volkswagen Atlas service. It’s great to hear the team was professional and quickly diagnosed and resolved your issue. Thank you for sharing your feedback. Make the Right Decision, Make the Executive Decision!

June 04, 2026

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Employee Rating

I have had 5 consecutive leases with VW. My current2024 Jetta with 20,000 miles was in for oil change I was told it needed rear brakes and rotors. There was a warranty on them that had expir More

by pprodsky
Recommend Dealer
No

Other Employees Tagged: Marlena Anzalone

Jun 11, 2026

Executive Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

June 04, 2026

Dealership Rating
Employee Rating

Representatives are always very courteous and informative with updates. I have always had a good experience More

by Jcuticelli01
Recommend Dealer
Yes

Other Employees Tagged: Marlena Anzalone

Jun 04, 2026

Executive Volkswagen responded

It’s wonderful to hear our representatives have been courteous and kept you informed. We’re glad your Volkswagen Passat service visits have been so positive and appreciate your continued trust. Make the Right Decision, Make the Executive Decision!

June 03, 2026

Dealership Rating
Employee Rating

Marlena was very helpful and friendly. Kept me informed Hahaha service was able to get me in very quickly More

by Sad customer
Recommend Dealer
Yes

Other Employees Tagged: Marlena Anzalone

Jun 03, 2026

Executive Volkswagen responded

We’re delighted Marlena was helpful and friendly while keeping you informed. We’re glad we could get your Volkswagen Tiguan in for service so quickly. Thank you for your five-star rating and feedback. Make the Right Decision, Make the Executive Decision!

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