Expressway Toyota

They took care of me right away and explained exactly what was wrong, and what they were going to do to fix it. I had a broken shifter bracket in the steering column, and a defective filler neck. Don l what was wrong, and what they were going to do to fix it. I had a broken shifter bracket in the steering column, and a defective filler neck. Don let me know that the parts arrived on schedule, and he called me again when the job was completed. More

This purchase was made via eBay, and was the first time I had bought such an expensive item there. I frankly made a few mistakes, including the wrong car when committing to buy, but Bill Benjamin was very un had bought such an expensive item there. I frankly made a few mistakes, including the wrong car when committing to buy, but Bill Benjamin was very understanding and helpful. He straightened out all of the details, and I got exactly what I wanted at a very fair price. There were several custom settings regarding various operating parameters of the Prius that I requested which were handled by the service department perfectly. There were also some non-stock options that did not originally come with the car, such as body side moldings, that Bill arranged to have located and installed. Overall, it was an excellent experience. More

I was assigned to salesperson David Reis after already negotiating the price of a new Toyota over the phone with manager Kevin Williams. I went to Expressway Motors as it was convenient and Kevin agreed negotiating the price of a new Toyota over the phone with manager Kevin Williams. I went to Expressway Motors as it was convenient and Kevin agreed to match the price quote I obtained from another Massachusett dealership. This was during the cash for clunkers campaign and so I understand that this program was confusing to dealerships. However, my experience was that Expressway Motors was particularly disorganized and has staff who are inept and completely lacking in customer service skills. Initially, I had to come in to fill out forms for cash for clunkers and since David Reis was not available, they assigned Joseph Boch (a relative of the owners) to do this. Unfortunately, he had no idea what he was doing so he had to keep getting up from his desk to ask the managers questions. I wasted 1 1/2 hours filling out 2 forms at 9pm when one of the managers could have made an effort to come over and expedite the process. The next time I had to come in, I was lied to by the salesperson David Reis. He told me I had to get in to bring another copy of my clunker's registration (it was apparently not photocopied well by Joseph Boch on my last visit) that night and sign a form or I would not get the cash for clunkers deal. I asked if I could come in the next morning as I was tired and had to work late but he said no, that it had to be faxed to the government that night. When I came in, I found out from the manager that there was no government fax and that the forms would be sent to the government in the mail the next day. I could have waited until the next morning and David Reis knew this. I complained to the manager on that night and later complained about this to manager Kevin Williams who wasn't there that night but I still had to deal with this same salesperson when I came back. At one point, before I got the car, Kevin told me there would be a Toyota survey after my purchase and he wanted to know how I would be rating the dealership. He explained that if I gave them a bad rating, that could hurt the dealership. I was stunned and the implication seemed to be that my ability to obtain the car after this long process was dependent on what I told him. I told him that I would see how the rest of the process goes and my rating would depend on how happy I was after I purchased the car. Overall, I would say Kevin was helpful at times but not the most personable manager and I question the ethics of asking how I would be rating the dealership before I received my purchase. When I finally could pick up the car, I chose to wait in the waiting area until the alarm system and remote starter were installed. I waited all day even though David Reis told me this should take no more than 1 1/2 to 2 hours. He did not update me as to the problems the mechanic was having until I was waiting there for over 4 hours. Another salesperson was nice enough to offer me a cup of coffee as all the sales staff noticed I had been sitting in the waiting area of the showroom all day. Mr Reis never did. In fact when he finally spoke to me, he did not apologize for his delayed update but said that he was "afraid" to talk with me as he knew I would be annoyed with the delay. Joseph Boch (the son of one of the owners) was helpful and went to the mechanic and came back and explained what the issue was in detail. Since the mechanic was unable to install the alarm and starter systems, I had to take the car home without them. Mr Reis very quickly went over the features of the car with me--giving me a couple of bits of misinformation I later found out. When I went back a week or so later, the alarm and remote starter were installed. I dealt with different managers, Jim Randolph and Juan Benos, and a different salesperson, Tai Nguyen all of whom were very courteous and very helpful. Tai did another walk through of the car and corrected some of the misinformation given to me by David Reis. Had I dealt with this salesperson and these two managers from the start, buying a car at Expressway Motors would not have been such a miserable and frustrating experience. More

The service at Expressway is exceptional. Work is completed on time and I get a follow-up email confirming everything was done to my satisfaction. The service staff is extremely responsive and they completed on time and I get a follow-up email confirming everything was done to my satisfaction. The service staff is extremely responsive and they are able to schedule work when it is conveninet for me (not them!). I wouldn't buy a new car at any other dealership. More

Dealing with Bill himself is a charm. He is a man of his word and delivers on his promises. He is a real asset to the dealership. I got everything I asked for and he made sure that I did get what I asked fo word and delivers on his promises. He is a real asset to the dealership. I got everything I asked for and he made sure that I did get what I asked for and everything was right and on time. I dealt with someone before but they don't even have half the commitment he has. Thanks Bill More

Very easy overall transaction from initial contact to final pickup at the dealership. Convenient airport pickup, great customer service and aggressive pricing. I have recommended the dealership to a coup final pickup at the dealership. Convenient airport pickup, great customer service and aggressive pricing. I have recommended the dealership to a couple of our friends. I would consider going to them again for a future purchase. More

Here's a letter I wrote to the owner of this dealership after my purchase experience. Note: The price was $1000.00 than I had agreed to pay on Long Island: Dear Robert and Richard Boch, My nam after my purchase experience. Note: The price was $1000.00 than I had agreed to pay on Long Island: Dear Robert and Richard Boch, My name is Steve Schein and I am writing to commend William Benjamin and Kevin Williams. Yesterday, I took a ferry from Long Island, New York to Connecticut, then the AMTRAK to South Station in Boston where one of your employees picked me up and took me to your dealership so that I might take ownership of the 2010 Prius III that I had purchased the week before through the mail. Unfortunately for me, none of the Toyota dealers on Long Island could obtain the Prius III in Blizzard Pearl with the Solar Package nor could they say when one would be coming into the region. After over ten weeks of waiting for an order I had placed with Millenium Toyota in Hempstead with no car coming to them in the foreseeable future, I serendipitously found a Prius III's just the way I wanted it listed on ebay by William Benjamin and owned by you. Millenium Toyota agreed to refund my $1000.00 deposit and I called your dealership to inquire about the Prius you had on ebay. Bill Benjamin was not available when I called, but I had the very good fortune to have my call taken and handled by Kevin Williams. Kevin informed me that the listing had ended the night before and the car was no longer available. He asked me what I was looking for and said that he'd see what he could do. Well, I'm pleased to say that he called me back later that very same day to tell me that he had located the car I had described to him and then asked if I was interested in purchasing the vehicle. I indicated that I was very interested and over the next several days he and William scanned and emailed pertinent data to me so that I could be assured that the vehicle we were discussing was, in fact, just what I was seeking. Upon receiving the written materials regarding the vehicle and after agreeing on a price, I gave Kevin my credit card number and asked him to put a $1,000.00 deposit on the car. The next day, Friday October 30th, I went to my credit union and got a bank check for the balance and sent it off to Bill and Kevin. Once my check arrived at your dealership, all the documents necessary for me to register the vehicle here in New York were sent to me in overnight mail to assure that I would be able to register the car by Friday November 6th at the latest so that I could pick up the car on Monday November 9th. The necessary papers arrived late on Wednesday November 4th and the car was registered on Thursday the 5th. Throughout this almost three week back and forth, it was my pleasure to deal repeatedly with both Bill and Kevin. They are professional, helpful, attentive and friendly and I am sure that both of them create repeat customers for your dealership. It seemed like they were a team working in tandem for a common goal of providing excellent service to a prospective customer and a buyer. I never got, as has happened in the past with other dealers or sales transactions, "You'll have to talk to Bill" from Kevin or "You'll have to talk to Kevin" from Bill. These gentlemen did everything they could to make this slightly unusual sale a seamless purchasing experience for me and for that I would like to thank them through you. Having been slightly tentative about purchasing out of state and sight unseen, it was not only what these two fine gentlemen said and did that closed this deal but their demeanor and sincerity that won this customer over for you. You must sell a lot of cars and one sale, in some ways, is no big deal (as some other dealers have let me know in the past), but this was a big deal for me and the nature of our numerous contacts over the past several weeks, the many questions I asked and they answered and their patience when I needed it, made me feel as though I would be remiss if I did not share this information with you. Thank you for your attention in this matter. Sincerely Steve Schein More

I found my 2010 Prius V w/ATP listed by Expressway on eBay. Even though they had many pictures and a lot of details, I was wary to purchase a car on eBay. However, after all the due diligence and caution eBay. Even though they had many pictures and a lot of details, I was wary to purchase a car on eBay. However, after all the due diligence and caution, I drove from NJ to MA (4+ hours) to check the car. Everything was perfect about the car, the atmosphere was unpressured and friendly. Bill, the manager, is a pragmatic guy who came across as wanting to do business. He was always forthcoming with information and always ready to answer questions. This was a great car buying experience. Given the opportunity, I'd jump at the opportunity to take more of my business to Expressway! More

I love this dealership. After 5 unpleasant years dealing with the service department were I purchased my 4 runner I gave up and called Expressway Motors. From the very first call they were friendly dealing with the service department were I purchased my 4 runner I gave up and called Expressway Motors. From the very first call they were friendly, professional and most importantly very accommodating. More