Expressway Toyota

Immediate response to my telephone calls and emails along with service by Expressway Toyota staff is excellent. Living in Medfield, the concierge service is very valuable. I would definitely recomment Expr with service by Expressway Toyota staff is excellent. Living in Medfield, the concierge service is very valuable. I would definitely recomment Expressway Toyota dealership to family and friends. More

Expressway Toyota in Dorchester, is the best place to have your car serviced. From the moment I walked in the door, the entire experience was excellent. The knowledgeable service advisor answered all my have your car serviced. From the moment I walked in the door, the entire experience was excellent. The knowledgeable service advisor answered all my questions and concerns. The entire facility is state of the art and a pleasure to be in while you're car is being serviced. More

We have purchased a total of 5 toyotas from expressway motors. We have had nothing but wonderful experiences from the sales of the cars to the service of the vehicles. Everyone goes above and beyond to do motors. We have had nothing but wonderful experiences from the sales of the cars to the service of the vehicles. Everyone goes above and beyond to do whatever is necessary to meet our needs. Robert Boch runs a efficent business and is very professional in all aspects. We have never been more satisfied with our service. More

I had a great experience at this dealership due to various reasons. When I first walked into this dealership I was greeted immediatley by the General Sales Manager Bill Benjamin who was walking out as various reasons. When I first walked into this dealership I was greeted immediatley by the General Sales Manager Bill Benjamin who was walking out as I was walking in, unlike the 2 other dealers I went to prior. He formally introduced himself to me and found one of his Sales Mangers Juan Banos to assist me rite away. I was very happy to have been helped by Juan who was very proffesional and great at finding the rite car for me based on my needs. Juan then instructed his salesperson Channing to bring the car around so that I could see it and test drive it. I felt that they really tried to make me happy and not take advantage of me because I was a woman and all alone. I am currently driving a 2009 Venza AWD... I am so happy with my decision. I will definetly be seeing them again in the future for my next vehicle. Thanks again Xway Danielle More

I have to say my purchase here at Expressway was Excellent! I worked with Tony Huynh and I have to say he is such a professional sales consultant. He is very patient, charming and understanding. I t Excellent! I worked with Tony Huynh and I have to say he is such a professional sales consultant. He is very patient, charming and understanding. I told him my price range and how my monthly payments should be. He went by my numbers to put a deal together and I felt very comfortable working with him. He made me feel that he wanted my business and my needs is his priority. My experience here is very pleasant and I would definitely tell my family and friends to come see him. More

They took care of me right away and made sure I was informed every step of the way. First he explained the diagnosis(I had two things to fix), then let me know that the parts arrived, and again when t informed every step of the way. First he explained the diagnosis(I had two things to fix), then let me know that the parts arrived, and again when the job was finished. Overall, it was a very good experience. More

They took care of me right away and explained exactly what was wrong, and what they were going to do to fix it. I had a broken shifter bracket in the steering column, and a defective filler neck. Don l what was wrong, and what they were going to do to fix it. I had a broken shifter bracket in the steering column, and a defective filler neck. Don let me know that the parts arrived on schedule, and he called me again when the job was completed. More

This purchase was made via eBay, and was the first time I had bought such an expensive item there. I frankly made a few mistakes, including the wrong car when committing to buy, but Bill Benjamin was very un had bought such an expensive item there. I frankly made a few mistakes, including the wrong car when committing to buy, but Bill Benjamin was very understanding and helpful. He straightened out all of the details, and I got exactly what I wanted at a very fair price. There were several custom settings regarding various operating parameters of the Prius that I requested which were handled by the service department perfectly. There were also some non-stock options that did not originally come with the car, such as body side moldings, that Bill arranged to have located and installed. Overall, it was an excellent experience. More

I was assigned to salesperson David Reis after already negotiating the price of a new Toyota over the phone with manager Kevin Williams. I went to Expressway Motors as it was convenient and Kevin agreed negotiating the price of a new Toyota over the phone with manager Kevin Williams. I went to Expressway Motors as it was convenient and Kevin agreed to match the price quote I obtained from another Massachusett dealership. This was during the cash for clunkers campaign and so I understand that this program was confusing to dealerships. However, my experience was that Expressway Motors was particularly disorganized and has staff who are inept and completely lacking in customer service skills. Initially, I had to come in to fill out forms for cash for clunkers and since David Reis was not available, they assigned Joseph Boch (a relative of the owners) to do this. Unfortunately, he had no idea what he was doing so he had to keep getting up from his desk to ask the managers questions. I wasted 1 1/2 hours filling out 2 forms at 9pm when one of the managers could have made an effort to come over and expedite the process. The next time I had to come in, I was lied to by the salesperson David Reis. He told me I had to get in to bring another copy of my clunker's registration (it was apparently not photocopied well by Joseph Boch on my last visit) that night and sign a form or I would not get the cash for clunkers deal. I asked if I could come in the next morning as I was tired and had to work late but he said no, that it had to be faxed to the government that night. When I came in, I found out from the manager that there was no government fax and that the forms would be sent to the government in the mail the next day. I could have waited until the next morning and David Reis knew this. I complained to the manager on that night and later complained about this to manager Kevin Williams who wasn't there that night but I still had to deal with this same salesperson when I came back. At one point, before I got the car, Kevin told me there would be a Toyota survey after my purchase and he wanted to know how I would be rating the dealership. He explained that if I gave them a bad rating, that could hurt the dealership. I was stunned and the implication seemed to be that my ability to obtain the car after this long process was dependent on what I told him. I told him that I would see how the rest of the process goes and my rating would depend on how happy I was after I purchased the car. Overall, I would say Kevin was helpful at times but not the most personable manager and I question the ethics of asking how I would be rating the dealership before I received my purchase. When I finally could pick up the car, I chose to wait in the waiting area until the alarm system and remote starter were installed. I waited all day even though David Reis told me this should take no more than 1 1/2 to 2 hours. He did not update me as to the problems the mechanic was having until I was waiting there for over 4 hours. Another salesperson was nice enough to offer me a cup of coffee as all the sales staff noticed I had been sitting in the waiting area of the showroom all day. Mr Reis never did. In fact when he finally spoke to me, he did not apologize for his delayed update but said that he was "afraid" to talk with me as he knew I would be annoyed with the delay. Joseph Boch (the son of one of the owners) was helpful and went to the mechanic and came back and explained what the issue was in detail. Since the mechanic was unable to install the alarm and starter systems, I had to take the car home without them. Mr Reis very quickly went over the features of the car with me--giving me a couple of bits of misinformation I later found out. When I went back a week or so later, the alarm and remote starter were installed. I dealt with different managers, Jim Randolph and Juan Benos, and a different salesperson, Tai Nguyen all of whom were very courteous and very helpful. Tai did another walk through of the car and corrected some of the misinformation given to me by David Reis. Had I dealt with this salesperson and these two managers from the start, buying a car at Expressway Motors would not have been such a miserable and frustrating experience. More

The service at Expressway is exceptional. Work is completed on time and I get a follow-up email confirming everything was done to my satisfaction. The service staff is extremely responsive and they completed on time and I get a follow-up email confirming everything was done to my satisfaction. The service staff is extremely responsive and they are able to schedule work when it is conveninet for me (not them!). I wouldn't buy a new car at any other dealership. More